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Business Etiquette for freshers including etiquette for interview, introduction, grooming & communication.
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Business Etiquette
BUSINESS ETIQUETTE
By,Sampada HarsheDMSPondicherry University
Interview Etiquette• Do a complete study on the company profile
• Keep your questionnaire ready
• Dress for the occasion
• Have your file updated & ready to be presented
• Reach the location 15 min early
• Do a 30 sec self check before entering the room
• Greet the panelist, addressing their name with handshake
• Reply to them with confidence
BUSINESS ETIQUETTE
• Do check your posture & gesture
• Jot down all important points discussed in interview
• Write a thank you letter
• Follow up with a phone call
BUSINESS ETIQUETTE
General EtiquetteProper Handshake
BUSINESS ETIQUETTETypes of Hand Shakes
Pull in Finger squeezer Limp fish
Bone crusher Palm pinch 2 handed shake
Introducing people Lower rank person is introduced to higher rank
Higher rank person’s name comes first
When introducing client to boss - name of customers is first
Younger people are introduced to elders
In social gathering – do not forget to introduce the spouse along with the guest
The basic of business introduction is – rank & then age, not gender
BUSINESS ETIQUETTE
Self Introduction Always stand when introducing yourself
Introduce yourself with full name
Do not use title (like Mr. /Ms.)
Mention your company’s name
Offer you business card
When introducing your spouse, take special care if the last names are not same
Always stand when being introduced
BUSINESS ETIQUETTE
Accept the introduction with a “How do you do” or “I’m pleased to meet you” reply
Do wear a gentle smile in response to introduction
BUSINESS ETIQUETTE
How to remember names Repeat the person’s name a few time after you are
introduced
Use the person’s name to address him or use his name immediately in conversation to remember it
Introduce that person to another person you know
BUSINESS ETIQUETTE
Jot down the person’s name
If you forget name while introducing a person, admit it. “I remember meeting you but I am not recalling your name”.
Exchanging Business Cards Carry your business cards in a folder when going for a
business meeting
Make sure your business card is up to date
Offering & accepting business cards with both the hands
Do not put the business card in pocket soon after you receive it
Pay 3-5 seconds to acknowledge it
BUSINESS ETIQUETTE
Grooming EtiquetteArt of Grooming for Men
Conservative dark color business suits
Full sleeved light shaded shirt
Color of tie must be in sync with the color of shirt
Do not wear bracelets, earrings, large rings or flashy wrist watch
Pay attention to personal hygiene
BUSINESS ETIQUETTE
Art of Grooming for Women
Color of shoes and belt must match & must go with the suit
Socks should be one shade lighter than trousers
Dress up so that it doesn’t attractmore attention than what youare speaking
Dark conservative suits with fullsleeved shirt
Wear well polished shoes matching with the color of suit
Simple business makeup
Tie your hair neatly & off the face
Wear limited conservative jewelry
Pay attention to personal hygiene
BUSINESS ETIQUETTE
Body LanguageSigns of Positive Body Language
Eye contact
Head movement
Posture
Sitting straight without slouch
Walk with grace & ease
Smile often
BUSINESS ETIQUETTE
Signs & Meaning
Defensive
Dejection
Aggression
Nervousness
Brisk erect walk Foot kicking Tapping fingers Playing with hair Shuffling feet while seated Looking down with face
turns away
Confidence Boredom Impatient Lack of Confidence Anxious to leave situation Disbelief
BUSINESS ETIQUETTEcontd..
Etiquette at work Be punctual
Always arrange a meeting room when meeting a client or any other outsider
Keep your cabin/desk clutter free
Use company assets carefully
Be conscious about your pitch/volume while you speak
Treat sub ordinates with respect
Ask others to do things rather than tell them
Use name to address peers
BUSINESS ETIQUETTE
Don’t read any document, letter, card, etc on someone’s desk unless given to you
Don’t touch /take things in someone’s office without permission
Always give feedback privately, politely, precisely & promptly
Always take feedback professionally, politely, positively & appropriately
BUSINESS ETIQUETTE
Communication EtiquetteE-mail Etiquette
Use official e-mail id carefully
Be concise & to the point. Don’t attach too many attachments
Answer swiftly
Use meaningful subject line
Use proper spelling, grammar, punctuation, abbreviations, structure & layout
Use templates for frequently used responses
Use Cc and BCC option carefully
Don’t overuse reply to all option
Don’t overuse high priority option
Don’t leave out the message thread
Read & compile before you send it
BUSINESS ETIQUETTE
Phone Etiquette Pick up the phone with in 3 rings
Answer calls professionally
Keep ringer volume low
Use speaker option only when a group of people are involved in the call, e.g. conference call & keep the people at other end informed
If away from phone for extended period, do feed a simple & professional message informing your date of return
BUSINESS ETIQUETTE
When at work always keep your mobile phone on silent-vibrating mode
BUSINESS ETIQUETTE
