Business Culture Strategy Training Sessions for Working With Americans

Authentic Journeys Consultancy Pvt. Ltd. www.authenticjourneys.infoAuthentic Journeys Consultancy Pvt. Ltd. www.authenticjourneys.info

Cross-Cultural Business Strategy and Professional Development for Indians

working with Americans

Success Stories / Case StudiesTraining Portfolio


Success Story – Cabot Solutions

Title Building a Convincing Professional Brand with Canadian Counterparts

Client context A mobility solutions provider with Canadian clients wanted a cross-cultural soft-skills trainer with an in-depth understanding of client requirements.

Client challenges

Cultural competency, time management, business English skills (phone and e-mail), virtual presentation skills, and clear speaking skills (accent neutralization), keeping people in the loop.

AJ’s solution AJ mentored Tech Leads, Associate Project Managers, Solution Architects, and Software Engineers to polish their global corporate presence in virtual and face-to-face environments. By honing their leadership skills, team members were able to work effectively and better manage their time, bridging the North American-South Asian culture gap with stakeholders.

Client benefits

A solution architect with more than 7 years of experience was able to initiate and successfully carry out a virtual product demo for a Canadian client, which led to a long-term client engagement and continued business for the company. This same individual since has been able to represent his company at tech conferences delivering presentations and motivating others in the field.


Success Story – Xcova Data Solutions

Title Customer-facing Skills with UK Stakeholders Improve Call Handling

Client context A business-to-business conveyancing provider, coordinating legal aspects of property sales with UK-based stakeholders.

Client challenges

Call handling processing delay due to communication and customer service challenges arising from cultural and linguistic differences.

AJ’s solution Targeted coaching for experienced conveyancers in handling the soft-skills aspects of call handling – opening the call, getting the attention of the stakeholder, resolving the matter, and being able to handle difficult calls.

Client benefits

An 80% call resolution rate on first attempt. Conveyancers initiate calls with more accuracy, connect with the appropriate stakeholder quicker, resulting in quicker case handling and resolution.

Feedback “Taking a break after difficult calls helps me gather my thoughts, clear my head and prepare better for the next call.” “Making direct results in resolving more calls in a shorter period of time.”“Clear speaking skills helps the person I am talking to know who I am, and what I am calling for.”


Workforce Development – EYTraining

Program

Details # Trained

Branding

Business Writing

(Jan 2014-Jun

2014)

Business Writing was divided into two different 8-hour programs.

1. Business Writing – Style

This program introduces employees to the EY writing guidelines as per the

EY branded style guide and corporate communication culture protocols.

Also, employees are introduced to the legal implications of their writing to

external as well as external counterparts.

2. Business Writing – Structure

This program focused on business writing etiquette, crisp writing techniques

and how to deliver complex messages in organized and convincing methods

in various kinds of business communications such as emails, internal

reports, meeting notes, and other official EY documents.

250

Onboarding

Program (Nov

2013- Jan 2015)

Facilitated onboarding programs for the newly formed BENE (Belgium-

facing) and BRET (US-facing) teams on cross-cultural business skills, clear

telephone and email communication skills, accent neutralization, and team

building activities during the 2-month program.

35

Authentic Journeys Consultancy Pvt. Ltd. www.authenticjourneys.info

Professional DevelopmentContentment India

Training Program Details # Trained Delivery Methods

US Culture Primer for Onsite Visits

Financial professionals 5-15 years experienceprepare for their first onsite visit. Topics include US office mannerisms and corporate culture, and communication expectations.

20 All Programshave been delivered as:

• 1:1 CorporateCoaching

• GroupSessions

• ILT – Face to Face

• ILT – Virtual via phone/Skype

Small Talk & Conversation Etiquette

Professionals interacting with US clients learn how to use small talk effectively in emails, phone, and in-person meetings

25

Corporate Coaching Individuals are chosen to work 1:1 on targeted topics such as voice clarity, email writing, report writing, polishing corporate presence and client rapport building

10

Email, Instant Messaging (IM), and Phone Skills

Focusing on specific communication strategies for North American and Western European audiences, participants improve their professional communication etiquettes and productivity.

25

http://blog.authenticjourneys.info/2015/02/western-business-culture-primer-for.html


Training Program Details of AJ Branded Program # Trained

Finishing School Preparing US bound H1-B visa holders for successful onsite client visits with a focus on daily interactions and communication expectations

250

Client-facing Interview Skills

Preparing professionals to confidently engage with UK and US clients during interviews through learning how to communicate soft-skills, body language, and hard skills

20

US Culture Basics for Rapport Building

Focus on American culture and work values aimed at improving customer relationships with US clients and stakeholders.

150

Negotiating Tips and Convincing Strategies with Americans

In addition to tips on building solid business relations with Americans, we look at how to use English convincingly in business with Americans, tone of voice, and influencing techniques.

30

Culture & Diversity Programs - UST Global

http://blog.authenticjourneys.info/2015/02/us-corporate-culture-training-for.html

http://blog.authenticjourneys.info/2015/02/convince-influence-negotiate-with-us.html



Training Program Details of AJ Branded Training # Trained

Customer Focused Solution Building

Building customer loyalty, trust and empathy throughout the customer lifecycle were highlighted in a global corporate context. Modules highlighted the dos and don'ts of small talk, meeting etiquette and communication skills for problem solving and resolving of tickets in an efficient and friendly manner.

40

Accent Reduction Seminar

Tips in reducing Mother Tongue Influence (MTI) based on Indian accents, particularly Hindi and Malayalam. Practice in phonetics, linguistics, voice clarity and pronunciation

40

Small Talk & Conversation Etiquette

Professionals interacting with US clients learn about conversation starters and enders and how to use small talk effectively in emails, phone and in-person meetings. Participants learn how to identify appropriate and avoidable small talk topics in relation to Indian ones

400



Training Program Details of AJ Branded Program # Trained

Corporate Coaching Individuals are chosen to work 1:1 on targeted topics such as voice clarity, email writing, report writing, and client rapport building. Goal achievement was noted through improved communication and work performance as seen in increased 360 Performance Review and Customer Satisfaction Scores

5

Alpha New Employee Training

College to workplace training imparting general professional etiquette, personality development and communication skills as well as targeted modules specific to UST Global company culture and working with US clients. (UST Global Branded Training)

45


Explore training options by contacting us at

[email protected] visit

www.authenticjourneys.info

mailto:[email protected]

http://www.authenticjourneys.info