Barbados, Bogota, Guatemala

United Horizons Panel and Discussion: Aligning Partnerships

for Regional Growth

Estuardo José RoblesSummit of the Americas 2008 - Panama

Partnerships Panel Agenda• Panel Introduction (10 minutes)

– Nearshore region in perspective– Contact Center needs– How to facilitate regional growth (for all)

• Panelist Presentations (15 minutes each)– Barbados – John Jordan– Bogota – Virgilio Barco– Guatemala – Mario Lopez

• Open Discussion (30 minutes)

Nearshore Region• Definition: < 4 hour flight from southern US• Mexico, Central America, Carribean, Colombia• The best location• The best customer service oriented people• The greatest cultural affinity to US• Most stable (at least comparatively)

• The greatest potential to win from Global BPO

Nearshore Region: finally on investors’ radar screen

ColombiaColombia

Nearshore Region Populations

0

10

20

30

40

50

60

70

80

90

100

SummitCountries

Philippines

Dominican

Jamaica

Costa Rica

Panama

Barbados

Guatemala

El Salv

Colombia

Nearshore Region Limitations

• Scalability• Scalability• Scalability• Scalability• Scalability• Scalability

Macro LevelWhat major forces are further integrating our

region into one?

If we can’t control them, how do we take advantage of them?

• PPP-Colombia

• CA-4 / CBI-Caricom

• CAFTA-DR / EU-FTA

• Telecom / Air Travel

Free Trade and Integration Projects

PPP Plan Puebla Panama (Colombia)

• CA-4 / CBI-Caricom

• CAFTA-DR / EU-FTA

GUATE ESTEGUATE NORTE

PANALUYA

EL CAJONRIO LINDO

SUYAPA

AHUACHAPANNEJAPA

15 SEPTIEMBRE

PAVANAPL.NI.

TICUANTEPE

CAÑAS

PARRITA

Fecha Fecha entrada:entrada:

Mayo Mayo 20072007

100.0

Line of 230 KV between all countries

COCOCOCO

PAPAPAPA

CRCRCRCR

NINININI

HOHOHOHO

GUGUGUGU

ESESESES

300 MW

300 MW

300 MW

300 MW

300 MW

MODELO MODELO ENERGÉTICOENERGÉTICO

RIO CLARO

VELADEROSIEPAC

MAYA 1

GLOBAL CROSSING

(projected)

EMERGIA

ARCOS

PAN-AMERICAN

Fiber Connectivity

Connectivity and redundancy are no longer an issue in the region, with redundant rings between most cities and regional carriers with exits through several of the 5 major undersea cables.

CARRIBEAN NAP - DR

Reductions in Airfare

Micro LevelWhat individual actions are taking place that are further

integrating our region in BPO terms?

If we can’t control them, how do we take advantage of them?• Zagada Markets• Summit Circuit and

other events (Techdo)• Call Center Institute• Individual companies

on the move…

Micro LevelIndividual companies on the move:• Atento: more than 22 call centers• Transactel in 4 countries in 2008• Dell Panama and El Salvador• ACS Jamaica and Guatemala• Sykes Costa Rica and El Salvador• Stream, DR, Costa Rica, Guatemala• Digitex in 4 countries• NCO, Sitel, TP, GE, PSPT, to name a few….

Meso LevelCertain actions by individual markets can have an

effect on the region’s growth

• Events in conjuction / regional pavillions• Regional Website• Information sharing• Standardization / Sister Cities in Global BPO• Lead Referrals / Positive Recommendations

Premise: how do we think regionally to gain the most from globalization of BPO… That is aligning partnerships!