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© 2015 NetSpeed Learning Solutions. All rights reserved. 1
Building Collaborative Webinars and Virtual
Meetings
August 11, 2015
© 2015 NetSpeed Learning Solutions. All rights reserved. 2
Webinar Objectives
• Use every interaction tool in your web conference platform to build engagement in classes and meetings
• Design virtual meetings and training sessions with participant engagement in mind
• Minimize multi-tasking in your meetings and webinars
© 2015 NetSpeed Learning Solutions. All rights reserved. 3
About Cynthia Clay
• 25+ years of experience• Author of Great Webinars • An expert in collaborative,
engaging virtual learning
© 2015 NetSpeed Learning Solutions. All rights reserved. 4
Questions!
What is your top-of-mind question today?
5© 2015 NetSpeed Learning Solutions. All rights reserved.
Confess
How often do you multi-task when attending webinars?
© 2015 NetSpeed Learning Solutions. All rights reserved. 7
Self Assessment
I design engaging online learning programs and virtual meetings.
© 2015 NetSpeed Learning Solutions. All rights reserved. 8
Self Assessment
I build virtual presence when I facilitate online learning and virtual meetings.
© 2015 NetSpeed Learning Solutions. All rights reserved. 9
Self Assessment
I facilitate learning instead of lecturing in the virtual classroom.
© 2015 NetSpeed Learning Solutions. All rights reserved. 10
Self Assessment
I use all the interaction tools in my web platform when I lead a class or a meeting.
© 2015 NetSpeed Learning Solutions. All rights reserved. 11
Self Assessment
I make my virtual learning sessions “sticky.”
© 2015 NetSpeed Learning Solutions. All rights reserved. 12
Maximum Engagement
Design to Engage
Facilitate Discovery
Build Virtual
Presence
Interact and Solve Problems
Make Learning “Sticky”
15© 2015 NetSpeed Learning Solutions. All rights reserved.
Spend no more than one minute per slide.
Technique 1
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Use less text and more compelling images.
Technique 2
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Your Virtual Tool Kit
ChatPollingAnnotation ToolsEmoticons/Status IconsVideo/AudioStreaming VideoBreakout Rooms
© 2015 NetSpeed Learning Solutions. All rights reserved. 22
Your Virtual Tool Kit
What interaction tools do you use most often?
© 2015 NetSpeed Learning Solutions. All rights reserved. 23
Your Virtual Tool Kit
ChatPollingAnnotation ToolsEmoticons/Status IconsVideo/AudioStreaming VideoBreakout Rooms
© 2015 NetSpeed Learning Solutions. All rights reserved. 25
A Challenging Coworker
The Manipulator
The coworker who attempts to influence your attitude or behavior through deception or secrecy.
© 2015 NetSpeed Learning Solutions. All rights reserved. 27
Chat with Video
What clues in the video tell you that you might be working with a manipulator?
Example
© 2015 NetSpeed Learning Solutions. All rights reserved. 28
Maximum Engagement
Design to Engage
Facilitate Discovery
Build Virtual
Presence
Interact and Solve Problems
Make Learning “Sticky”
31© 2015 NetSpeed Learning Solutions. All rights reserved.
Discovery Learning?
Is it possible to create a discovery learning experience in the virtual classroom?
32© 2015 NetSpeed Learning Solutions. All rights reserved.
Ask good questions to facilitate learning
Technique 3
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Why Ask Questions?
• Develop interest in the topic• Check on learner readiness• Review key concepts• Stimulate thinking and
insight• Develop critical thinking skills• Encourage learning transfer
34© 2015 NetSpeed Learning Solutions. All rights reserved.
Research
• More effective in producingachievement gains
• Foster learning (particularly oralquestions)
• Result in greater comprehension
35© 2015 NetSpeed Learning Solutions. All rights reserved.
Lower Cognitive Questions
• Probe for facts• Usually closed• Direct• Stimulate recall• Check for knowledge
Should you ask lower cognitive questions?
36© 2015 NetSpeed Learning Solutions. All rights reserved.
Status Icons
• Do you agree or disagree?• Have you printed the handout?• Are you ready to move forward?• Let’s give Bob a round of
applause.• Raise your hand if you have an
example.
37© 2015 NetSpeed Learning Solutions. All rights reserved.
Higher Cognitive Questions
• Stimulate thinking• Require learners to combine
information or provide evidence
• Usually open-ended• Encourage interpretation• May lead to synthesis or call
for inference
38© 2015 NetSpeed Learning Solutions. All rights reserved.
Example
What is an example of a higher cognitive question?
© 2015 NetSpeed Learning Solutions. All rights reserved. 41
Maximum Engagement
Design to Engage
Facilitate Discovery
Build Virtual
Presence
Interact and Solve Problems
Make Learning “Sticky”
© 2015 NetSpeed Learning Solutions. All rights reserved. 44
Social or Virtual Presence
The way people represent themselves in their online environment
The degree to which a facilitator is perceived as a “real” person online
© 2015 NetSpeed Learning Solutions. All rights reserved. 45
Streaming Video
Do you like the facilitatoron streaming video?Why or Why Not?
© 2015 NetSpeed Learning Solutions. All rights reserved. 46
Building Virtual Presence
• Reduced ambiguity• Increased connection• Reduced conflict
48© 2015 NetSpeed Learning Solutions. All rights reserved.
Look into the camera when you are speaking
Technique 4
49© 2015 NetSpeed Learning Solutions. All rights reserved.
Look into the camera when they are speaking
Technique 5
50© 2015 NetSpeed Learning Solutions. All rights reserved.
What Most Learners Say
• Builds rapport• Holds attention• Creates connection• Reduces the tendency to multi-task• Creates the experience of a virtual
classroom
© 2015 NetSpeed Learning Solutions. All rights reserved. 51
Maximum Engagement
Design to Engage
Facilitate Discovery
Build Virtual
Presence
Interact and Solve Problems
Make Learning “Sticky”
53© 2015 NetSpeed Learning Solutions. All rights reserved.
Interact every two to three minutes
Technique 6
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Think of a time when you have manipulated a person or a situation by withholding information, flattering, or sharing information in secret.
What motivated you?
Reflection Chat
Example
© 2015 NetSpeed Learning Solutions. All rights reserved. 55
Debriefing Chat Comments
• Use their names• Comment on their points• Link comments• Get to know them• Encourage peer-to-peer
chatting
56© 2015 NetSpeed Learning Solutions. All rights reserved.
Collaborate on shared problems
Technique 7
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Interact!
• Pose juicy questions to stimulate thinking.
• Use chat to solicit open responses. • Use polls to capture and compare
opinions.• Generate ideas on a whiteboard.• Use breakout rooms to problem
solve.
© 2015 NetSpeed Learning Solutions. All rights reserved. 61
Extend Respect
• Use good listening and questioning skills to encourage openness.
• Pay attention to your gut/intuition.
Example
© 2015 NetSpeed Learning Solutions. All rights reserved. 62
Maximum Engagement
Design to Engage
Facilitate Discovery
Build Virtual
Presence
Interact and Solve Problems
Make Learning “Sticky”
64© 2015 NetSpeed Learning Solutions. All rights reserved.
Use stories to frame key points
Technique 8
© 2015 NetSpeed Learning Solutions. All rights reserved. 66
Story with Poll
Which behavioral clues have you experienced personally at work?
• Offers unusual favors, gifts or flattery• Appeals to your sense of guilt• Deceives you• Presents only positive reasons (no
negatives)• Misrepresents or excludes data• Whispers in your ear• Asks a leading question or pretends to
ask for input• Tells stories that are inconsistent
Example
© 2015 NetSpeed Learning Solutions. All rights reserved. 70
Maximum Engagement
Design to Engage
Facilitate Discovery
Build Virtual
Presence
Interact and Solve Problems
Make Learning “Sticky”
© 2015 NetSpeed Learning Solutions. All rights reserved. 71
What’s Next?
What is one action you intend to take as a result of participating in this webinar?
© 2015 NetSpeed Learning Solutions. All rights reserved. 72
Virtual Facilitator Training
• Deep dive, comprehensive course• Focused on virtual design and delivery• Public courses offered six times/year• Customized for private delivery in your web
conference platform
© 2015 NetSpeed Learning Solutions. All rights reserved. 73
1. The Power of Connection: Building Virtual RelationshipsCreate rapport and connection by strengthening virtual and social presence in online interactions.
2. The Power of Web Conferencing: Running Effective Virtual MeetingsBuild consensus, solve problems, make decisions, and present information effectively in virtual team meetings.
© 2015 NetSpeed Learning Solutions. All rights reserved. 74
3. The Power of Calibration: BuildingAccountability on a Virtual TeamGain commitment through clear goals and expectations without micro-managing.
4. The Power of Collaboration: Harnessing Individual and Team Strengths Delegate and assign tasks effectively, hold motivating one-to-one conversations, and increase commitment to tasks and projects.
© 2015 NetSpeed Learning Solutions. All rights reserved. 75
5. The Power of Celebration: RecognizingIndividual and Team ResultsCreate meaningful work opportunities, celebrate accomplishments, and strengthen personal relationships to increase accountability and commitment.
Programs include asynchronous assignments to increase learning transfer after each web workshop.
76© 2015 NetSpeed Learning Solutions. All rights reserved.
• Link to download our eBook• Learn about the new
Virtual Leader™ program• Receive a $345 discount
on the September VirtualFacilitator TrainerCertification program
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