Building Asian Economies

© 2015 Soft Solvers Solutions. All Rights Reserved.

Building Asian Economies Second CRM - CRM for Asian Businesses

April 2015


The Problem Most of the Small Asian businesses

are Always in Fire Fighting Mode

* SoftSolvers Research 2009 and ongoing, in Malaysia and Singapore.

Export is the KEY, but small businesses struggle due to lack of internal processes, while dealing with more matured overseas buyers

70% don’t even know what a CRM or similar systems are or what they can do for Businesses *

Results in Productivity Loss, Business Delays, and even Business Closure


The Solution

IT Not Required (Fully cloud based)

From US$8 /USER/MONTH

(No Contract, Pay Per Use)

Focus on Asia (Asia Pacific or ASEAN Region)

Small & Midsize Businesses (5 – 100 Employees)

Implementing CRM can save Businesses up to 3 hours per week!!

Any device Any where (HTML5)


Asia Pacific Market Asia Pacific, Home to more than 100 million Small

Businesses Asia’s CRM share (in worldwide market) < 6%

Why Second CRM?

90% market is held by Top guns,

who offer solutions only meant

for big businesses

Second CRM is Designed & Priced

for Asian Businesses

With Localised Support & Hands

holding approach

Asia Pacific CRM Market share

2013 APAC CRM Market share, IDC

SAP 38%

Oracle 22%

SF.com 15%

Others 25%

(inc Microsoft, Sugar CRM and local providers)


Who we ARE? Soft Solvers Solutions – MSC Status Company

Started in Malaysia in 2011

Partners like MDEC, TeaM, Telekom, VADS, Huawei

Cyberjaya: Research & Development, Implementation and Centralised Customer Support for entire Asia

Expanded in Singapore: 2013

Sales & Marketing Partnership with SingTel

Setup Regional Sales & Marketing office (2015)

Expand in Hong Kong & Philippines: 2015


Our Customers

Second CRM has worked with more than 150 Customers across Asia.


Our Team Deep (Founder), CEO, 16 years of experience. Worked in

Business IT in India (HCL), US, Singapore & Malaysia

Sarab (Founder), COO, 13 years of experience. Worked in Business IT in India (Samtech), Singapore and Malaysia

Veemal, Director Business Development, 12 years of experience across Asia pacific, based in Singapore

C y b e r j a y a

R & D and Technical : 6 Sales & Support Contact centre: 6 Finance & Admin: 1 Partner Presence (Telekom Malaysia)

S i n g a p o r e

Sales Managers: 3 Partner Presence (SingTel)

H o n g K o n g

Partner Presence (PCCW)

P h i l i p p i n e s

Partner Presence (Globe)


Where we want to GO? Vision

To enable every small to mid-market business in Asia with a CRM solution

What we are looking for

Partners – Resellers, Value Added Resellers, Trainers, Consultants, Integrators, Complimentary apps

Customers – Small to Medium size Companies

Investors – Big or Small

Mission

To enable at least 100,000 small to mid-market businesses with a CRM solution and to generate US$100 million in revenue by the year 2020 90% paying

< $100 a month

9% paying $100 - $1000 a

month

1% paying > $1000 a

month


Soft Solvers Solutions Sdn Bhd

C-G-17, SME Technopreneur Centre, 2270

Jalan Usahawan 2, Cyberjaya, 63000, Selangor, MALAYSIA

Tel: +603 8315 6101 Fax: +603 8315 6102

Web: www.secondcrm.com Email: [email protected]

Thank You Questions & Answers

Echelon Finalist 2011 - Asia’s largest startup

event

Asia Top 50 Apps

2010 - E27 Singapore

Silver award for Best CRM implementation - CCAM Malaysia, 2010

CRM Idol Semi -finalist 2012 & 2013


Second CRM Features Sales Force Automation

Leads Management

Account Management

Sales Pipeline Tracking

Quotation, Sales Order & Invoice Management

Product, Services & Contracts

Sales Target and Commission

Customer Support

Account Management

Manage Service Contracts

Customer Issue Management

Customer Survey

Customer Portal

Knowledgebase, FAQ’s

Marketing Automation

Campaign Management

Mass Mail with Email Templates

Send & Receive SMS in CRM

Google Apps Integration

Calendaring & Task Management

Document Management

Computer Telephony Integration

Business Intelligence

Dashboard & Charts

Advanced Reporting

Alerts & Notification

Scheduled Reports

Data Analysis

Operations Management

Project Management

Leave Management

PO & Vendor Management

Deliveries and Inventory

Management

Bills, Payment and Receipts

Extensible

Modular Architecture

Web Services API for

backend integration

Tablet & Mobile access

Import / Export Data

Configurable Workflow

Second CRM allows application level customisations to meet any business requirement.


Second CRM Editions

Second CRM SALES Second CRM SUPPORT Second CRM ENTERPRISE

Manage Sales & Marketing activities

Manage After Sales & Customer Support activities

Manage end to end Business Operation activities

Leads & Pipeline Management

Account & Contact Management

Manage Sales Team and activities

Generate and Send Quotes, Sales Orders and Invoices

Track Communication with Customers & timely follow ups

Generate Sales Reports

Account & Contact Management

Manage Support Team and activities

Manage Warranties and Support Contracts

Track Service Requests (Tickets) with rule based escalations

Generate Support Reports

All features of SALES & SUPPORT, plus:

Project Management

Leave Management

Purchase Orders and Vendor Management

Deliveries and Inventory Management

Bills, Payment and Receipts

Free Add-On’s, with all editions:

Internal Social Network for Staff, Google Apps Integration, Mobile Access

Paid Add-On’s (Optional):

Customer Loyalty Module, Live Support Chat, Customer Portal, Contact Centre (PABX on Cloud), Integration with Ecommerce, Integration with Finance / ERP