Building a Global Learning CultureLaura Overton, Founder and CEO, Towards Maturity (@LauraOverton)Anne Watson, HR Director, CCL Design - Electronics (@ExecutiveFocus)

Learning Technologies February 2016

Great Culture attracts

great people

APAC14%

Americas10%

Europe71%

ME, Africa, India5%

Over 600 L&D professionals from 55 countries

42% multinational organisations

What can we learn from L&D leaders around the globe?

What does a great global

learning culture

look like?What challenges do

we face trying to achieve it?

High Expectations of L&D professionals around the globe

INDIVIDUAL PROCESSES

EFFICIENCY

PRODUCTIVITY AND ENGAGEMENT

BUSINESS RESPONSIVENESS

LEARNING CULTURE

PR

OG

RA

MM

E O

RG

AN

ISA

TIO

N C

ULT

UR

E

Improve induction 96 95% Speed up implementation of new processes

92 91%

Improve productivity 95% 94% Adapt to individual need 94%

Driving Business Innovation 76% 80% Improve organisational performance 79%

85%

Share good practice 96% Increase self directed learning 77%

(83% avg)

Improve admin and management 94% 95%

Increase volume 92 91%Multinational companies vs average, one figure = same

Not all global companies realising their aspirations

INDIVIDUAL PROCESSES

EFFICIENCY

PRODUCTIVITY AND ENGAGEMENT

BUSINESS RESPONSIVENESS

LEARNING CULTURE

PR

OG

RA

MM

E O

RG

AN

ISA

TIO

N C

ULT

UR

E

Achieved by 41% 39%

Achieved by 41%

Achieved by 30% 29%

Achieved by 25 24%

Achieved by 22 21%

Multinational companies vs average, one figure = same

# 1 Cultural

differences (63%)

Challenges for Multinational organisations

# 2 Content

48%

In 2014, we discovered

some are doing better than

others

Faster response to changing

business conditions

Increased productivity on the job

TOP DECK Average 2014

T O W A R D S M A T U R I T Y I N D E X

TOPDECK

TOP LEARNING ORGANISATIONS

Top Deck

x3 x5 X8x5x3

They are more ready for the future of learning

Quartile 1 (25%)

Top Deck (10%)

Quartile 2Quartile 3Quartile 4

Introducing…

CCL Global Employee Locations

The Business Challenge

Introducing the

academy

Download the full story at www.towardsmaturity.org/globalculture

The Key To Success

First step of journey

1. Strategic alignment

2. tactical business outcomes

Alignment

Essential for Business Buy-In

What can we learn from Top Deck L&D teams?

Align business and learning outcomes

Focus on the business first

Have a plan for delivering agreed business metrics

55%

84% 79%

36%

Analyse the problem before recommending

a solution

BUSINESS BUY-IN

Consumer experienc

e

Focus on the individuals

UNDERSTAND YOUR LEARNERS

Welcome their ideas

Listen first

Are proactive in understanding how staff

learn what they need

Welcome innovation and contribution from

staff

88%

51%

30%

86%

Winning hearts and minds

Today’s learners are more self directed than we give them credit for:

77% rate working in collaboration with others as essential/very useful

69% of learners are motivated by technologies that allow them to network and connect with each other

70% use their own smartphone, 52% their own tablet for work-related learning

MOTIVATED

IDENTIFY & ACCESS

RESOURCESUNDERSTAN

D OWN NEEDS

TAKE INITIATIVE

THE SELF-

DIRECTED

LEARNER

76%of the Top Deck

involve users in design

(39% multinationals

35% average)

LISTEN

The Top Deck INCREASE

ACCESS

TO COMMUNITY

TO CONTENT

TO TECHNOLOGY

TO CLEAR COMMUNICATION

AT THE RIGHT PLACE AND TIME

Thinking beyond the

course

TRANSFORM L&DSupport learning at the

point of needThink Performance not

course

Consider the course as only ONE option for

building performance

Embrace models that support learning in the flow of work (such as

70:20:10}

86%

53%47%

94%

Does

work?

4x as likely to report that they are responding faster to business

change

3x more likely to report an improvement in staff

motivation(27% vs 8%)

(42% vs 18%)

2x more likely to report a customer satisfaction

increase

(30% vs 7%)102070Workflow Social Formal

www.towardsmaturity.org/in-focus/2016/702010

Winning hearts and

minds

Creating hooks

Creating Hooks - What Did We Do?

Creating Hooks - What Did We Do?

Creating Hooks - What Did We Do?

Creating Hooks - What Did We Do?

Creating Hooks - What Did We Do?

Who do we need to work with to support a global

culture?

How do we connect with

them?

What challenges do we face trying to

achieve it?

Impact

Monthly Statistics to Convince The Board

Achievements

Internal promotions

Staff retention

Trusted providers

Errors

Downtime

Delivering results

Improve productivity by 12%Reduce staff turnover by 9%

Change processes 24% fasterDecrease time to competency by

13%Increase cost efficiency by 26%

Building a global

learning culture

Q&A

Building a Global Learning Culture

What are YOU going to differently as a result of today?@LauraOverton, Founder and CEO, Towards

MaturityAnne Watson, HR Director, CCL Design –

Electronics

www.towardsmaturity.org/globalculture