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Based on Paper "Build Your Library a Six Sigma Way" presented at Malibnet International Conference at IIM Indore on “ International Conference on Creating Wisdom through shared learning Role of Librarian And Information Managers” held on 11Oct 2012- 13 Oct 2012
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Build Your Library: A way
* Vrushali Dandawate, Librarian, AISSMS College of Engineering,
Kenedy Rd, Pune-411001, Maharashtra [email protected]
Paper presented at Malibnet International Conference IIM Indore on “ International Conference on Creating Wisdom through shared learning Role of Librarian And Information Managers” held on 11Oct 2012- 13 Oct 2012
A performance goal, representing 3.4 defects for every million opportunities to make one.
A series of tools and methods used to improve or design products, processes, and/or services.
A statistical measure indicating the number of standard deviations within customer expectations.
A disciplined, fact-based approach to managing a business and its processes.
A means to promote greater awareness of customer needs, performance measurement, and business improvement.
Six Sigma is. . .
μ
σ
Sigma is the Greek letter representing the standard deviation of a population of data.
Sigma is a measureof variation
(the data spread)
What’s in a name?
• The term “Six Sigma” was coined by Bill Smith, an engineer with Motorola
• Late 1970s - Motorola started experimenting with problem solving through statistical analysis
• 1987 - Motorola officially launched it’s Six Sigma program
Origin of Six Sigma
Motorola the company that invented Six Sigma
Motorola the company that invented Six Sigma
• Jack Welch launched Six Sigma at GE in Jan,1996
• 1998/99 - Green Belt exam certification became the criteria for management promotions
• 2002/03 - Green Belt certification became the criteria for promotion to management roles
The Growth of Six Sigma
GEthe company that perfected Six Sigma
GEthe company that perfected Six Sigma
What it means to be @ Six SigmaIs 99% (3.8s) good enough? 99.99966% Good – At 6s
20,000 lost mails per hour 7 lost mails per hour
Unsafe drinking water almost 15 minutes each day
One minute of unsafe drinking water every seven months
5,000 incorrect surgical operations per week
1.7 incorrect surgical operations per week
2 short or long landings at most major airports daily
One short or long landing at major airports every five years
200,000 wrong drug prescriptions each year
68 wrong drug prescriptions each year
A scientific and practical method to achieve improvements in a company
Scientific:• Structured approach.• Assuming quantitative data.
Practical:• Emphasis on financial result.• Start with the voice of the customer.
“Show me the data”
”Show me the money”
Six Sigma
D- efine. Define the problem, the requests or comments of the customer, and the goals of the project.
M-easure. Measure the key factors of the preset process and collect significant data.
A-nalyze. Analyze the collected data to validate the cause-and-effect relations
I-mprove. Improve the present process based on the analysis of the data using strategies
C-ontrol. Control the future process to make sure that deviations from the target are immediately corrected before they can even cause defects.
METHODOLOGIES OF SIX SIGMA:-
Prioritise (D)
Measure (M)
Interpret (D/M/A)
Problem (D/M/A)solve
Improve (I)
Holdgains (C)
Alternative interpretation
Managing Up the Sigma Scale
Sigma % Good % Bad DPMO
1 30.9% 69.1% 691,462
2 69.1% 30.9% 308,538
3 93.3% 6.7% 66,807
4 99.38% 0.62% 6,210
5 99.977% 0.023% 233
6 99.9997% 0.00034% 3.4
SIX SIGMA EFFECTS ON LIBRARY SERVICES
1 Six sigma helps to archive long terms goals of Library
2 It help to reduce work load of library employee
3 It helps to satisfy user needs4 It help to develop the quality of library
services 5 It help to employee to work smarter
KnowledgeManagement
The Six Sigma Initiativeintegrates these efforts
SIX SIGMA IN LIBRARIES EXAMPLE OF SOME EXPERIMENTS DONE AT AISSMS COE, LIBRARY
Sr. No. Particulars Details
1 Data Entry Target 2500 students data needs to be entered
2 Entry Words 35 words per entry
3 Duration The work to be completed within 30 working days
4 Manpower One data entry operator with the speed of 30 words per minute.
5 Working Hours 8 hours in a day
Situation before the work
SIX SIGMA IN LIBRARIES EXAMPLE OF SOME EXPERIMENTS DONE AT AISSMS COE, LIBRARY
Situation after the work Sr. No.
Particulars Before After
1 System used Ordinary Six sigma2 Data entry target 2500 25003 Duration 30 working days , 8 hours per
day30 working days, 4hours per day.
4 Manpower four operator four operators5 Speed 40 wpm 30 wpm6 Findings 30 entries in a days 60 entries in a day7 Defects 80 entries 0 entries8 Result Work done in 30 days with
75% accuracyWork done in 20 days with 100% accuracy
9 Sigma level 2 6
SIX SIGMA IN LIBRARIES EXAMPLE OF SOME EXPERIMENTS DONE AT AISSMS COE, LIBRARY
Sr. No. Particulars Details
1 Students daily visit to library
50-60 students in day
2 Staff daily visit to library 6-10 staff in a day
3 Use of e-journals by students and staff
60%
4 Total no of books issued per day
200 - 250
Table No -1(Table No. 1 : Situation before survey ) (Source: User survey)
SIX SIGMA IN LIBRARIES EXAMPLE OF SOME EXPERIMENTS DONE AT AISSMS COE, LIBRARY
Sr. No.
Particulars Before After
1 Syatem used Ordinary Six sigma2 Students daily visit to library 50-60 students in day 200-250 students in a
day 3 Staff daily visit to library 6-10 staff in a day 20-30 staff in a day 4 Use of e-journals by students
and staff 60% 90%
5 Total no of books issued per day
200 - 250 300-400
6 Findings No of Users was less No of Users Increased 7 Result Work done in 30 days with
75% accuracyWork done in 20 days with 100% accuracy
8 Sigma level 2 6
Table no – 2(Table No. 1 : Situation before survey ) (Source: User survey )
Six Sigma helps to improve the standard of the library and helps to improve the skills and ability of the library employees. It insists on continues improvement and development of the library as well as library staff members. The ultimate goal of the library is to satisfy its users. This can be achievable by the Six Sigma. It helps library employees to have a better management to evaluate the services to library users
CONCLUSION
