BT Sustainability

Dinah McLeod Head of BTGS Sustainability Practice

• BT has signed largest ever green energy contract

• BT has set 80% carbon reduction by 2016

• BT award-winning supply chain programme

• Reduced BT’s CO2 emissions by 58% (’96-’06)

Sustainable Business

• BT saves £37m p.a on travel costs

• BT saved £238m in one yearthrough conferencing

• Flexible working = 20% productivity improvement

Economic Improvement

Showcasing our sustainable business offerings

• Carbon Impact Assessment helps your people, buildings, shared services and ICT reduce CO2 emissions

• Sustainable workforce assessment baseline helps drive productivity

• Our experts help you maximise the sustainability returns on your networked IT

Helping you build a sustainable business

• Lowers energy consumption

• Drives out cost

• Improves productivity

Networked IT Portfolio

BTSustainability

Practice

The case against:Sustainability in a recession is a waste of time and money!

• Potential upfront capital costs: return on investment may be too long

• The Economist: almost a third of businesses surveyed expect spending on sustainability to fall as a result of the crisis

• Price of oil is way down – some of the cost imperatives are eroding

• Sustainability takes senior management time and energy away from the real sustainability issue: whether or not the firm will survive

The case against (cont’d): Risk of Greenwash

The argument for investing in sustainability: Upcoming legislation

• 20% by 2020

• The Carbon Reduction Commitment (CRC)

• Obama US:

– Cleantech Venture Capital Plan

– Cap and Trade on Carbon

• Copenhagen climate change summit

The argument for sustainability in a recession, cont’d

The argument for sustainability in a recession, cont’d

BT’s sustainability credentials

Corporate sustainability is a business approach that creates long-term shareholder value by embracing opportunities and managing risks from economic, environmental and social development

BT has been rated as the world’s leading company for sustainability in the telecoms

sector for eight consecutive years

• Environmental management• Climate change• Corporate governance• Ethical practices• Investor relations• Digital inclusion

• Community investment• Human rights• Health and safety• Diversity• Supply chain• Risk management

Changing mindsets from risk to opportunity

Embedding concept of sustainability in our business and supply chain

Company of the year for Impact on Society Award

Award focuses on responsible business

Further recognition

of our sustainability achievements

BT's 11,600 homeworkers save the company €104 million a year in accommodation costs

96% of women return to BT after maternity leave compared with a UK average of 47%, saving an additional €7.4m a year

Agile staff are 20% more productive: BT has 70,000+ people enabled to work from home, 11,000 permanently based at home, 5,000 part-time, and 400 job sharers

Teleconferencing has eliminated the annual need for over 300,000 face-to-face meetings leading to savings of over €38.6m a year

Greening Data Centres: We have reduced our 1,500-server data centre down to just over 100 servers, saving £600,000 per year"

BT services proven to save money

Sector Winner 2001 – 2008

Flexible and homeworking

96% of women return to BT

On average agile staff are 20% more productive

Conferencing at BT

Greening Data Centres

BT Services to help you build a sustainable organisation offering

Build a sustainable organisationwith our portfolio of off-the-shelf services

Sustainabilitystrategy

Implementation

Planning

Assessment

Monitoring

Workforce

Flexible Workforce

Conferencing

Mobility Solutions

Field Force Automation

CRM

Contact Centre

Efficiency

Homeshoring(UK only)

Smart Customer

Interactions

DataCentres

Low Carbon Managed

Application

Lower Carbon Hosting and

Storage

Energy Efficiency

Improvement

Unified Comms

Unified Communications

One Voice

Video Conferencing

Unified Infrastructure

Services

OperationalEfficiency

Integrating Network and IT Services

Professional Services (IT Audit)

IT Services

• Aim is to identify where changes can be made

• Based on Greenhouse Gas Protocol, ’06-07

• Not just power: also people and procurement

Building a picture of your carbon footprint from

the ground up…

Building a picture of your carbon footprint from

the ground up…

ProcurementThird-party services, hosted equipment, print services, transport services …

ProcurementThird-party services, hosted equipment, print services, transport services …

PowerOffice devices, data centre equipment, heating, lighting, cooling …

PeopleLaptops, mobile devices, personal printers, business travel, commuting …

… to provide a baseline from which positive action can be taken.

BT has the experience and expertise to help you implement a strategy.

… to provide a baseline from which positive action can be taken.

BT has the experience and expertise to help you implement a strategy.

Building a picture of your carbon footprint from

the ground up …

Building a picture of your carbon footprint from

the ground up …

Part of the solution starts with a carbon assessmentSustainable Workforce Assessment: Our HR expertise can help you tackle absenteeism, stress and retention by assessing root causes and addressing

Target customers have highstaff turnover or absenteeism, limited career development or

high stress/ lowreward jobs

Absenteeism reduced by

a third

Maternity return rate 98% vs average 47%

Mental health retirementdown 80%

3 times national average long term sickness returns

Regulatory pressure

Pressure on costs

Pressure forsustainability

Executiveworkshop

Welfare survey

Qualitative/Quantitative Assessment

PrioritiesPotentialbenefits

Survey resultsPerformance footprintInitial recommendations

Findings, options and recommendationsBusiness case

Productivity

Reputation

Regulatorycompliance

Motivation

Build a sustainable organisationwith our portfolio of off-the-shelf services

Sustainabilitystrategy

Implementation

Planning

Assessment

Monitoring

Workforce

Flexible Workforce

Conferencing

Mobility Solutions

Field Force Automation

CRM

Contact Centre

Efficiency

Homeshoring(UK only)

Smart Customer

Interactions

DataCentres

Low Carbon Managed

Application

Lower Carbon Hosting and

Storage

Energy Efficiency

Improvement

Unified Comms

Unified Communications

One Voice

Video Conferencing

Unified Infrastructure

Services

OperationalEfficiency

Integrating Network and IT Services

Professional Services (IT Audit)

IT Services

Go to market