EyE-opEnEr

" The Excellence in Business Process Improvement program me was a real eye-opener. I attended the programme so that I could better align business and ICT. I greatly benefited from the good mix of techniques, methods and the softer aspects surrounding business processes. In fact, I am now Programme Manager for an Infrax-wide IT governance project. “

Bruno Bekaert – Programme Manager IT Governance, Infrax

EnsurE that procEssEs can adapt, align procEssEs and tEchnology, and achiEvE pErmanEnt improvEmEnts

ExcEllEncE in BusinEss procEss improvEmEntFlexible business processes will give your organisation some breathing space, provided that you are able to insufflate a fresh breath into them. How do you do that? By making processes adaptable, aligning them with technology and continuously improving them.

This programme will teach you how to discover process management from a strategic perspective. Moreover, performance management and cost management will also be studied at length. As for techniques, together with you, we will carefully examine the models taken from the process re-engineering domain and quality thinking. Finally, you will learn how to keep your process management alive and how to protect process management in your organisation.

For whom?

• YouhavesomeexperienceofBPM.• YouareanAnalyst,withanICTorbusinessbackground.• YouareaProcessManagerorareemployedbyaprocess

management entity.• Youareactivelyinvolvedintheredesignof(partof)a

business process.• YouareanAuditor,InterimManagerorChangeManager

who are required to interpret and communicate processes.• Youareemployedinaservicesorproduction

environment, in the private or public sector.

addEd valuE For you and your company

• YouwilldiscoverhowBPMbolsterstheprocessesandperformance.

• Youwillacquireaframeofreferenceinwhichtoimprovebusiness processes.

• Youwillapplyspecifictechniquesrelatingtomodellingandquality,suchasUML,BPMN,Lean,6SigmaandValueStreamMapping.

• Youwillanalyseandinterprettherolesandresponsibilities in business process improvements.

• Youwillgaininsightintoprocess-orientedworkandprocess maturity.

Filip Roodhooft shares his knowledge on cost accounting and performance with you.

mEEt your Faculty

• Prof Filip Roodhooft teaches ManagementAccounting&Controlandisanexpertinthefieldofcostaccounting.

• Prof Robert Boute is an expert inOperationsandSupplyChainManagement.

• Prof Guido Dedene is an expert on InformationManagement.HehasalongtrackrecordonICTServicesManagement and outsourcing.

• Bjorn Cumps is postdoctoral researcherinthefieldofBusinessProcessManagementandEnterpriseArchitecture. He has ample experience inprocessentities,a.o.atKBC.

practical inFo

Dates and venues12 days:• 16,17May2013:GhentCampus• 19,20,21June2013:LeuvenCampus• 18,19,20September2013:Leuven

Campus• 10,11October2013:GhentCampus

LanguageEnglish

Fee€7,995(excl.21%VAT)

programmE dEsign

Youwillbeamazedbyourkeennessforpractice.Wecombinetheoreticalconcepts and practical cases dealing with the analysis and improvement of business processes. This allows you to apply to real-life situations the techniques that you have learnt. Our faculty will put a lot of effort in developing the programme and will ask you for your active input in the case studies and discussions.Itistrue;youwilllearnnotonlyfromus,butalsofromotherparticipants as you exchange experiences.

modulE 1: stratEgy and pErFormancE managEmEnt

• Strategicobjectives• Implementingthestrategywiththebalancedscorecard• Measuringisknowing:performancemeasurementandmonitoring• Managementcontrolling:(time-driven)activity-basedcosting

modulE 2: opErational ExcEllEncE

• Operationalperformancemeasures• Leanimprovementtools• QualityManagement&6Sigma

modulE 3: procEss rEdEsign

• EnterpriseArchitecture&Model-drivenDevelopment(UML)• SOA,TOGAF/Archimate,BusinessRules• Mininganddiscoverytechniquesforprocessimprovement

modulE 4: sEtting up a procEss-oriEntEd organisation

• Growingintheprocessorientationofyourorganisation• Roles,responsibilitiesandmaturity• CentreforexcellenceinBPM:developingtheroadmapforimplementation

www.vlerick.com/bpi

apply now!

PleaseseePracticalInfoonthefollowingpage, or visit:

practical inFo

rEgistration

Action!Registeronline.

Questions?Pleasecontact:RianDeBruyckerProgrammeAdvisorT:+3292109884F:+3292109728rian.debruycker@vlerick.comReep19000Ghent,Belgium

your cErtiFicatE

Ifyoutakepartinoneofourprogrammes,youareentitledtoacertificatefromVlerickBusinessSchool.

IfyousuccessfullycompletetheAdvancedManagementProgramme,youcanjointheVlerickAlumniNetwork,aworldwidenetworkofover16,000alumniinmorethan100countries.

cancEllation

Consultourcancellationconditionsat:www.vlerick.com/conditions

wE arE hErE For you

onlinE rEgistration: quick & Easy!

Registeronlinevia:

www.vlErick.com/mict

Financial BEnEFits For you?

• 10%discountforpayingmembersofVlerickAlumni• SMEportfolio:subsidiesforFlemishSMEs.• VlerickSocialProfitGrantsfororganisationsactivein

thesocialprofitsector.

You’llfindmoreinfoat:www.vlerick.com/benefits

RianDeBruyckerProgrammeAdvisorT:+3292109884rian.debruycker@vlerick.com

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application Formict-managEmEnt & BusinEss procEss managEmEnt

Yes,Iwishtoapplyforthefollowingprogramme(s):

ICTManagement ExecutiveMasterClassinBPM BusinessProcessManagementWorkshop BusinessIntelligenceWorkshop ExcellenceinBusinessProcessImprovement Weinviteforyou

Inaddition,Iwishtoreceivemoreinformationonthemanagementprogrammesof VlerickBusinessSchoolthatIhavetickedonthereversesideofthisform.

EXECUTIVE EDUCATION AND RESEARCH IN 2012-2013

ICT MANAGEMENT & BUSINESS PROCESS MANAGEMENT

ENGLISH

plEasE rEturn this Form By Fax or post to:

VlerickBusinessSchool,attn.RianDeBruycker,Reep1,9000Ghent,Belgium,fax+3292109728rian.debruycker@vlerick.comYoucanalsoapplyonlineatwww.vlerick.com/mict

Iwouldliketoreceiveinformationonthefollowingprogrammes(pleasetick). Pleasereturnyourcontactingdetailstousbyfax,e-mailorpost.

gEnEral managEmEnt AdvancedManagementProgramme E

InternationalManagementProgramme E

MiddleManagementProgramme d

YoungManagementProgramme d & E

accounting & Financial managEmEnt UnderstandingAnnualReports d & E

MasteringCostsandBudgets d & E

Fundamentals of Financial Management d & E

StrategicCostManagement E ValuationofCompanies E ExecutiveMasterClassinControllership E

ExecutiveMasterClassinCorporateFinance E

ExecutiveMasterClassinFinancialAnalysis and Asset Management E

human rEsourcE managEmEnt HRMwithImpact d

Compensation&Benefits d

ExecutiveMasterClassinHumanResourceManagement d

ict & BusinEss procEss managEmEnt ICT-Management d

BusinessProcessManagementWorkshop d & E

ExcellenceinBusinessProcessImprovement E

ExecutiveMasterClassinBusinessProcessManagement E

BusinessIntelligenceWorkshop E

innovation managEmEnt StrategisingforInnovation E

EntrepreneurialInnovation E

CorporateInnovationManagement E

ExecutiveMasterClassinInnovation&Entrepreneurship E

markEting & salEs IntroductiontoMarketingManagement d

Retail&TradeMarketing d

BrandManagement&Communication d

ProductManagement d

StrategicBusiness-to-BusinessMarketing d

ExecutiveMasterClassinB2BMarketingandSales E

opErations & supply chain managEmEnt ProjectManagement d PurchasingManagement E

OperationalExcellence E

ExecutiveMasterClassinSupplyChainManagement E

EntrEprEnEurship KMOChallenge d

KMOExcellence d

EntrepreneurshipforManagers d

pEoplE managEmEnt & lEadErship ThePeopleManager d

ExecutiveDecisionMaking d HowtoImproveYourEmotionalIntelligence d

InspiringforChange d

NegotiatingtoCreateValue d & E

Self-mastery d

Bestsellers read for you d

stratEgy StrategyinAction E

ExEcutivE mastEr classEs ExecutiveMasterClassinB-to-BMarketingandSales E

ExecutiveMasterClassinBusinessProcessManagement E

ExecutiveMasterClassinControllership E

ExecutiveMasterClassinCorporateFinance E

ExecutiveMasterClassinFinancialAnalysis and Asset Management E

ExecutiveMasterClassinHumanResourceManagement d

ExecutiveMasterClassinInnovation&Entrepreneurship E

ExecutiveMasterClassinSupplyChainManagement E

mBas Full-time MBA E

ExecutiveMBA E

ExecutiveMBAinFinancialServices&Insurance E

mastErs Masters in Financial Management E

MastersinGeneralManagement E

Masters in Marketing Management E

d ProgrammeinDutch E ProgrammeinEnglish

morE inFormation on www.vlErick.com

thE programmEs oF vlErick BusinEss school