Sam PratleyGroup Head of Business ExcellenceWM Housing

Sam PratleyGroup Head of Business Excellence

How we currently interact & communicate with our customers...

How we recognised that we may need to shift channels...

Facing the barriers.Those we have overcome and those still ahead...

Where next?Where do we hope to end up?What are the new opportunities?

Questions?

The Game

Organisation-wide vision for digital by default

Implementation journey