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Breaking Through with Agile Change Management
Katy Saulpaugh, Agile Practice Lead
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Overheard on Agile
You go ahead and do Agile, I’ll keep using
my process that works for me
Agile doesn’t work for the
kind of creative work I do, which
takes time
I need to know what we’re delivering
because I have to plan next year’s
budget
Can you show me how to matrix
someone across 20 Agile projects?
• Limited collaboration
• Out of sync with product cycles
• Expectation setting becomes onerous
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What’s the problem with keeping Agile in IT?
Managers
• Don’t want to make decisions quickly.
• Afraid of teams losing accountability.
• Don’t want ownership without control.
Team Members
• Don’t want ownership of process improvement.
• No longer rewarded for hero syndrome.
• Afraid of being punished if an experiment fails.
Cultural factors that make Agile adoption hard
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Solutions to business barriers
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1. Translate Agile to business terms
2. Show Agile can thrive outside IT
3. Show results of cultural
transformation
#1: TRANSLATE AGILE TO BUSINESS TERMS
Definitions of Agile
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An approach emphasizing learning and adapting with your customers
A process or methodology to run IT projects
• Individuals and interactions over processes and tools.
• Working software over comprehensive documentation.
• Customer collaboration over contract negotiation.
• Responding to change over following a plan.
• Agile is more about interactions than technology.
• Quality products and knowledge over quantity.
• Don’t create in a silo.
• Leave room in your plan for emergent solutions.
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EK’s Take On the Agile Values – beyond software!
How Scrum and Agile are usually explained
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A more business-focused alternative
#2: SHOW AGILE CAN THRIVE OUTSIDE IT
Where is Agile appropriate?
• When your project is long-term or complex.
• When you expect the problem you are trying to solve will change during the course of the project.
• When you need constant feedback from your clients, customers or users.
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Agile in other disciplines
MANUFACTURING LEGAL
MARKETING CUSTOMER SUPPORT
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Agile in other disciplines
#3: SHOW RESULTS OF CULTURAL TRANSFORMATION
How can you measure an Agile organization?
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Controlling Flexible
Destiny Choice
Deliberation Urgency
Reward Risk
Informal Formal
Individual focused Team focused
How can you measure an Agile organization?
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Controlling Flexible
Destiny Choice
Deliberation Urgency
Reward Risk
Informal Formal
Individual focused Team focused
• Spread awareness of why the change is taking place.
• Helping people understand benefits to them of going Agile.
• Create feedback loops, fostering trust and transparency.
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How conversations around storytelling can help
What’s in it for
me?
Recap: Our three techniques
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1. Translate Agile to business terms
2. Show Agile can thrive outside IT
3. Show results of transformation
Katy Saulpaugh [email protected]
@katysouthpaw
www.enterprise-knowledge.com [email protected]
@ekconsulting