magazine 1/2011

LONG LIVE FEEDBACK!

FEEDBACK IS DEAD.

For brave organizations, feedback in its traditional sense is dead! A few tips on how to make feedback alive again?

It’s about being brave enough to set things up so that you never need to

wait for feedback. React to feedback before

it becomes feedback.

Foresight is the foremost talent for any organization. Follow the reasoning

of Wayne Gretzky’s father Walter. “One should skate to

where the puck is going to be, not where it is.”

Be brave enough to fail – and hurry up to tell everyone

about it before they have a chance to tell you or others.

You need to be the first to come out

and admit mistakes. Transparency and honesty mark winners.

It takes guts and shows character to admit you made a mistake and not wait to see if someone picks up on it.

There are no secrets kept, just less known stories waiting for exposure on YouTube, Twitter, etc…

In your organization you need to be brave enough to try out new

things every day and set up constant measurement and

feedback systems.

In your organization you need to be brave enough to try out new

things every day and set up constant measurement and

feedback systems.• employees need to have real-time visibility to the company’s performance1

In your organization you need to be brave enough to try out new

things every day and set up constant measurement and

feedback systems.• employees need to have real-time visibility to the company’s performance• some level of power over decisions that influence performance are needed2

In your organization you need to be brave enough to try out new

things every day and set up constant measurement and

feedback systems.• employees need to have real-time visibility to the company’s performance• some level of power over decisions that influence performance are needed• a reward system to support this kind of pre-emptive, agile culture3

Don’t forget to keep one eye on the rearview mirror. Learn from the mistakes so you never need to get the same negative feedback twice.

magazine 1/2011

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