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Client’s Standard Training & Orientation – Guide, Procedures and Timelines

Your guide to smooth operations

BackCheckGroup.com © All Rights Reserved

Client’s Standard Training & Orientation – Guide, Procedures and Timelines

Your guide to smooth operations


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TABLE OF CONTENTS - AGENDA


Introduction of Dedication Point of Contact from Operations team.

The Business Background of RiskDiscovered

On-boarding of client

The process flow

Mandatory requirements to initiate the checks

Mode of receiving of checks – documents

Data Security and Compliance

TABLE OF CONTENTS – CONTINUATION…


Checking of received documents by operations team

Insufficient documents – types and issues

Diploma/Degree Mills

Backgroundcheck365.com – uploading/progress/reports

Mandatory requirements for uploading the checks

Tracking of cases/checks/reports in Client’s account

DEDICATED POINT OF CONTACT FOR CLIENT


Introduction of Global Operations Team

Contact Details

BACKGROUND CHECK (PVT.) LIMITED – THE HISTORY


BackgroundCheck Private Limited

(formerly DataFlow Pakistan Pvt. Ltd), is an

ISO certified and Pakistan’s largest primary source

verification provider operating since 2007.

We verify thousands of applicants identify

hundreds of red flags and contribute in saving Invaluable reputation of our esteemed clients.

We are focused on fostering awareness about the risk and providing free and unique technology solution to make

background verification process

faster, more organized and hassle free.

BACKGROUND CHECK (PVT.) LIMITED – INDUSTRY AFFILIATIONS


NAPBS Founding Member – APAC Region

We are one of the 18 Founders of the APAC Chapter who promotes ethical business practices and compliance with appropriate legislation within the region. APAC Chapter foster awareness of issues related to consumer protection and privacy rights within the background screening industry.

BACKGROUND CHECK (PVT.) LIMITED – INDUSTRY AFFILIATIONS


Riskdiscovered is an ISO 9001:2008 certified, our systematic and process driven approach made us to get the certification, it helps us to support the company in ensuring we meet the needs of our customers, whilst delivering a consistent level of quality and satisfaction.

ON BOARDING OF CLIENT


To get client on board we require Letter of Authorization and formal agreement.

ADDITION OF CLIENT ON BACKGROUNDCHECK PORTAL


To get client on board we require Letter of Authorization

and formal agreement.

Backgroundcheck365 portal gives access to all its clients with a unique user

id and password

CLIENTCLIENT

THE PROCESS FLOW


Client on boardTraining/Client

briefing

Documents received from

client for verification

Verification process starts at

RiskDiscovered

Follow up Initiation process

Research on Issuing Authority

Uploading of checks on

Backgroundcheck365.co

m

Verification received

Report writing Quality CheckReport sent

to client

How to begin once you sign up and what you need to know

MANDATORY REQUIREMENTS – FOR CLIENTS


Client should send cases with

all mandatory requirement such

as candidate’s consent and other

supporting documents to

ensure the case gets processed

immediately.

RECEIVING OF CHECKS


DATA SECURITY AND COMPLIANCE


All our Systems, Data Networks, Cloud Servers and Storage Devices are fully complaint with SOC and PCI DSS – the highest industry standard followed by

us safeguard our client’s data with complete peace of mind

SOC, SOC 2 Type II Compliance and SOC 3 Certification & Report

Payment Card Industry Data Security Standard

(PCI DSS)

128bit SSL implemented on our

website

DATA SECURITY AND COMPLIANCE


ISO 27001 about information and data security is in progress

EMPLOYEE DOCUMENTS


Client sends the data as per the agreement for screening of employee preferably through defined process (above). It is necessary to provide copy of the CNIC and employee consent.

EMPLOYEE DOCUMENTS


INSUFFICIENT

Operations team review for the required set of documents, if there is any insufficiency the check would

be escalated and inform the client for sufficient documents as per the university/employer requirement.

THE INSUFFICIENCY!!!


To guide you better some

common type of insufficiencies are explained below:

What do we mean by

insufficient documents?Cropped

documents

Unreadable documents

Academic document rejected by the institute

Absence of supporting documents

Incomplete information

THE INSUFFICIENCY!!! CONTINUED..


Cropped from bottom, C.O.E signatures are

required

Cropped from Top

Unreadable copy of the degree

Cropped and Unreadable Documents

THE INSUFFICIENCY!!! CONTINUED..


Signatures of the signing authorities

are not clear

Blurred copy

Roll # is not readable

Clear copy of the

certificate

The INSUFFICIENCY!!! CONTINUED..


Academic document rejected by the institute









Incomplete information

Name of the contracting company is not mentioned in the form by candidate, Employee ID is missing too.

Discrepancy in both tenures observed.

IDENTIFICATIOM OF DIPLOMA MILLS/DEGREE MILLS


What is a Diploma Mill?

02

A “diploma mill” is a company that offers “degrees” for a flat fee in a short amount of time and requires little to no course work. Degrees awarded through diploma mills are not legitimate.

The term "diploma mill" originally denotes an institution providing diplomas on an intensive and profit-making basis, like a .More broadly, it describes any institution that offers qualifications which are not accredited and/or are not based on proper academic assessment.

While the terms "degree mill" and "diploma mill" are commonly used interchangeably, within the academic community a distinction is sometimes drawn.

01

UNIVERSITY DESK REPORT


Diploma Mill report looks like:

UDR-American International University

UDR-The International University

UDR-Newports University USA







EMPLOYEE DOCUMENTS


If the documents are suffic

ed, verification procedure starts.

UPLOADING OF CHECKS


01

Open https://backgroundcheck365.com/dashboard

02

Go to Case Add/Edit

(below the picture)

03

Enter candidate’s information as per the document(S)

received from client.

04

Select the client and click 'ADD

CASE'

05

Once you will add the case, you can see the case in the list below, click the case you have recently added and insert the checks from 'ADD CHECKS' option as required by

the client

UPLOADING OF CHECKS


https://backgroundcheck365.com/dashboard/?action=dashboard STEP 1

https://backgroundcheck365.com/dashboard/?action=dashboard

UPLOADING OF CHECKS


https://backgroundcheck365.com/dashboard/?action=case&atype=add/edit

STEP 2 Go to Case Add/Edit

https://backgroundcheck365.com/dashboard/?action=case&atype=add/edit

UPLOADING OF CHECKS


Enter candidate’s information as per the document(s) received from client.STEP 3

UPLOADING OF CHECKS


Select Client from the Tab ‘Company Name’, and press Add Case on the rightSTEP 4

UPLOADING OF CHECKS


Select Client from the Tab ‘Company Name’, and press Add Case on the rightSTEP 4

UPLOADING OF CHECKS


Once the case has been added, this can be seen in the list below, click the case you have recently added and insert the checks from 'ADD CHECKS' option as required by the client.

STEP 4

UPLOADING OF CHECKS


Head of the Department or Manager assigns the Case(s)/Check(s) to the team for initiation on the portal.

STEP 5

END TO END PROCESS - EDUCATION CHECK


Receiving of Documents and Scrutiny

Accreditation Check

Institute Requirement

Demand Draft Request

Dispatching Verification Request

END TO END PROCESS - EDUCATION CHECK


Follow-ups

Receipt of Verification

Report Writing

Quality Checking

Forward to the Client

UPLOADING OF CHECKS


Receiving of Documents and

Scrutiny

CompanyCheck

Locate the contact

details of the employer

Contact the employer to confirm their

process

Emailing/Dispatching

Verification of Antecedents

Request

Follow-upsReceipt ofVerification

ReportWriting

QualityChecking

Forward toThe

Client

CLIENT’S END VIEW ON BACKGROUNDCHEK PORTAL


How progress reflects on portal, what you can see, how

you can track?There will be 3 phases for

each check:initiated, follow-up and

completed

CLIENT’S END VIEW ON BACKGROUNDCHEK PORTAL THE DASHBOARD


Here the overall progress of the cases will be shown i.e.

· How many cases were received from your end

· How many cases are in progress

· How many reports completed so far

· What was the ratio of the result, RED bar denotes Negative Reports AMBER bar denotes reports with discrepant records and

GREEN means all information stands verified.

The Dashboard



Progress on the basis of per month

cases



Client can check the status of

cases by filter the date range

REPORTS SENT TO CLIENT’S ACCOUNT ON BACKGROUNDCHECK365


This check needs Client’s attention

Client can download the report by clicking

on this icon

PROBLEMATIC CHECKS


If check is insufficient it will be seen as problem

check on the portal.

This check needs Client’s attention

CLIENT ACCOUNT ON BACKGROUNDCHECK365


In reporting tool you will see a drop down menu.

EXPLORING THE MENU ON THE TOP

Reporting tool option is the only option that you need,

other options are disabled for time being as our IT

Department is working on these functions and they will be

live soon.

From here you can download the status sheet in MS Excel format; you can sort

your cases data wise, risk wise or component wise.

CLIENT ACCOUNT ON BACKGROUNDCHECK365


To search for specific candidate.

Any insufficiency or additional requirement that our team needs from your end shall be addressed here.

Reports completed & gone through QA process will be available under “Ready for download” option

Downloaded option is similar to archive all the downloaded reports will be moved here.

Cases that are being recently initiated and are in progress will be shown here.

Any cases you may think you need to view again can be bookmarked and can be viewed under this option directly.

This option will classify how many reports found ‘VERIFIED CLEAR’ with no risk element at all.

Discrepant results or cases with discrepancies will be categorized here as Medium Risk cases

Number of cases found with high risk or negative checks will be shown under ‘High Risk’ category.

GOOD TO KNOW


TAT can be adversely affected by:

Incomplete applicant information from client/candidate or if any query raised by the

institute/employer to track the record.

Unresponsiveness from outside parties.

Court, employer or educational institution procedures in certain jurisdictions.

Natural Disasters.

Public Holidays.

We always dependent on the issuing authorities although we do our best but

still we cant push them, use any source or bribe any person to get

verifications.

WEEKLY UPDATES BY EMAIL BY SUPPORT TEAM


GOOD TO KNOW!!! CONTINUED…


If check is insufficient it will be seen as

problem check on the portal.

Insufficient cases/checks will reflect on portal as problem check and TAT of such checks shall commence from the day requirement is met.



If client wish to re-verify the document

for any reason, the case will be treated as new request and will be

re-charged.

As per policy the checks will be closed

in 45 days automatically if

insufficiency or any delay in the process

reach that age.

Client must provide a point of contact that

should be contacted in case there is any

escalation required.



When a requirement is raised for passport size photo a client should submit fresh passport size photo instead of photograph on CNIC.

MANDATORY REQUIREMENTS MEET OR NOT!


Letter of Authorization /signed consent/Documents to be verified ready or not

Documents are clear and complete//

Fresh passport size photos available / Copy of the CNIC, front and rear/

REQUIREMENTS TO RUN THE PORTAL FOR CLIENT


Our portal works better on:

Acrobat reader required to read the reports

QUERIES?


[email protected]

Feel free to contact

Zara Ali

QUERIES?


[email protected]

Feel free to contact

Zara Ali

Immigrationverification.com employeesverification.comvendorverification.com professionalqualificationverification

backgroundcheck365.com certify365.com crimecheck365.comrisknews365.com riskmap