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Breaking the Status Quo Barrier Convincing your prospects to do something different

Brainshark Stories that Sell City Tour Keynote - Tim Riesterer

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Break through the Status Quo Barrier - Keynote by Tim Riesterer at Brainshark's Stories that Sell City Tour 2012

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Page 1: Brainshark Stories that Sell City Tour Keynote - Tim Riesterer

Breaking the Status Quo Barrier

Convincing your prospects to do something different

Page 2: Brainshark Stories that Sell City Tour Keynote - Tim Riesterer

Relevant to Your

Prospect

Unique to You

14% Only 14% of “benefits” promoted create commercial impact

Failure to create impact

86%

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Status Quo

Barrier You Yes 60%

No decision

? Ignored Invaluable

Page 4: Brainshark Stories that Sell City Tour Keynote - Tim Riesterer

Malcolm Gladwell

Page 5: Brainshark Stories that Sell City Tour Keynote - Tim Riesterer

Scientist for Tipping Point Morton M. Grodzins

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What was the difference?

Page 7: Brainshark Stories that Sell City Tour Keynote - Tim Riesterer

What the best are doing different

Page 8: Brainshark Stories that Sell City Tour Keynote - Tim Riesterer

•  Challenge assumptions •  Define new set of needs •  Align w/your Strengths

SELL A DISTINCT POINT OF VIEW

Status Quo Threatened

Identify New Needs

Define Solution

Identify Viable Vendors

Review Approaches

Make Decision

65

“Why Change?” “Why Us”

•  Our promise of what you get •  How we do it •  Why we are the best option

SELL YOUR VALUE PROPOSITION

35 % % Buying Vision Bake-Off

-3 -1 +1 +2 +3 -2

Page 9: Brainshark Stories that Sell City Tour Keynote - Tim Riesterer

New Brain Designed for Analysis

Old Brain Designed for Survival

A decision to change

Decision-Making Engine

Page 10: Brainshark Stories that Sell City Tour Keynote - Tim Riesterer

Make the Status Quo Unsafe

Page 11: Brainshark Stories that Sell City Tour Keynote - Tim Riesterer

Don’t Call the Baby Ugly

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Make me Smarter

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Status Quo

Barrier

Attention Scarcity

Page 14: Brainshark Stories that Sell City Tour Keynote - Tim Riesterer

“While our access to raw information has grown exponentially, our time to process this information has declined rapidly, which has

placed an unprecedented premium on the act of meaning-making.”

George Dyson (Futurist)

Page 15: Brainshark Stories that Sell City Tour Keynote - Tim Riesterer

•  Don’t play 20 questions

•  You got 30 seconds to tell me something I don’t already know

•  You see more people who look like me than I do

•  So act like it!

Page 16: Brainshark Stories that Sell City Tour Keynote - Tim Riesterer

Risk/Loss Aversion

Atten

tion Scarcity

Status Quo

Barrier

Change Burden

Incum

bent A

dvantage

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Context Creates Urgency

Page 18: Brainshark Stories that Sell City Tour Keynote - Tim Riesterer

Which would you choose?

A guaranteed gain of $75,000 An 80% chance of gaining $100,000 with a 20% chance of getting nothing

Page 19: Brainshark Stories that Sell City Tour Keynote - Tim Riesterer

Which would you choose?

A certain loss of $75,000 An 80% chance of losing $100,000 with a 20% chance of not losing anything

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Status Quo

Barrier

Change Burden

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The pains I’m living with…

Are bigger than the pain of change…

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Status Quo

Barrier

Incumbent Advantage

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Find your Contrast

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Con

tras

t =

Val

ue

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Y Status Quo

Barrier

YOUR POINT OF VIEW Y

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Distinct Point of View

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The Hero Model The Hero Model: based on The Hero with A Thousand Faces by Joseph Campbell

• The world is normal

• Something changes

• Hero struggles

• Enter: the mentor

• Hero accepts the quest

Page 28: Brainshark Stories that Sell City Tour Keynote - Tim Riesterer

Distinct Point of View

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•  Number Plays

•  Metaphors

Grabbers

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Distinct Point of View

CONTEXT: Give them enough reason to do

something different

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•  Documentation

•  Visualization

Pain and Impact

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Distinct Point of View

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•  Make the complex, simple

•  Make the abstract, concrete

Contrast

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Validate your Contrast

Proof Points •  3rd party testimony

validates story

•  External studies

Page 35: Brainshark Stories that Sell City Tour Keynote - Tim Riesterer

Distinct Point of View

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BRAINSHARK EXAMPLE

Page 37: Brainshark Stories that Sell City Tour Keynote - Tim Riesterer

“People are information-rich and theory-poor. If you can give them a way of organizing their experience, then their minds are wide open.”

— Gladwell

Who are you going to be?