Part - IIPart - II

Tactics of ReengineeringTactics of Reengineering

Chapter XIChapter XI

Critical Success FactorCritical Success Factor

There are a number of factors which are critical to the success of tactical reengineering. Some of them are:

•Mastering the critical tools

•Influencing the management hierarchy

•Exploring what adds value in your business

•Diagnose the operations & processes

•Outstanding change management

Business processes interconnect activities to create an output of value to the customer.

Business process redesign starts with the objective of adding more value for the customers by identifying areas which are of the value to the client where better process (or building blocks), will deliver greater added value.

One of the main elements of understanding your situation is the ability to diagnose your operations. The key to effective diagnosis is effective questioning, & a knowledge of the system or operations you are diagnosing.

Customer

Outputs

Capabilities & Competencies

Methods & Tools

Frameworks / Processes

Groups / Organizations

Individuals

Inputs

There are a number of different operations or types of change that might consider in redesigning your organization to achieve alignment. Some of them are:

•Regrouping around market segments

•Regrouping around processes or parts of processes

•Regrouping around transaction segments

•Simplifying & compressing processes

•Modularizing products & services

•De-integrating & Re-integrating activities

•Rethinking the role of centre