Beyond Instructional Design:How Performance Support is Revolutionising e-Learning

Jane HartCentre for Learning & Performance Technologies

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@C4LPT

www.JaneHart.com

www.C4LPT.co.uk

www.ModernWorkplaceLearning.com

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AGENDA

Changing learning habits

What this means for content design

Design guidance and insights

Examples of performance support resources

Performance design process and measuring success

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Learning habits are changing

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variety of sources: people and content

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on demand

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in short bursts

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on all kinds of devices

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in the flow of work

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“I don’t need to study a problem - only solve it.”COURSES

“I don’t need to take a test to know if I can do a task; I will

know if can do it when I complete the task.”

TESTS

“I don’t need to remember stuff - only know where I can find the

information again if or when I need it.”

MEMORISATION

focused on performance - getting a job done

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where there is choice

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producing

small, flexible, on demand resources

for different users’ devices

in useful formats

to help get work done

courses > resources > performance support

What this means

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• It’s not a learning resource but a performance resource

• You can create resources alongside courses

• You can create resources instead of courses

Frominstructional design

to performance design

andinformation design

visual design

What this means

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micro contentbite-sized content

nano content

How small is small?

1 - THINK SMALL

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Source: Nick Shackleton Joneshttp://www.aconventional.com/2014/12/

what-we-do-in-learning.html

Source: Nick Shackleton Joneshttps://www.linkedin.com/pulse/content-

dumping-how-poison-your-learning-strategy-shackleton-jones

From content to context

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content personalization

not about you personalizing itbut making it PERSONALIZABLE

by the user

i.e. to use in whatever way suits the individual concerned

2 - THINK FLEXIBLE

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How can it be quickly found

andeasily accessed?

3 - THINK ON DEMAND

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Mobile first - BYOD

4 - THINK DEVICES

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Responsive design

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textimages/graphics

audiovideo

5 - THINK MEDIA

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Do you need interactivity in a performance support tool or job aid?

for additional guidance

to support personalisation

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EXAMPLES OF PERFORMANCE SUPPORT RESOURCESFROM AROUND THE WEB

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Example: Google Guidehttp://www.googleguide.com/print/adv_op_ref.pdf

2 page PDF for printing

Text and links to deeper content and examples (for online use)

Supporting performance resource alongside tutorial

What elements can be extracted to form a good job aid?

Example 1: Textual Reference Guide or Cheat Sheet

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Example: Trade Show Checklisthttp://checklist.com/trade-show-checklist/

Things to do (non-sequential)

Interactivity? Check off items as you do them (print and check/interactive)

Example 2: Textual Checklist

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Example: How to unjam a printer

List of sequential steps

Interactivity? Only show the steps once they’ve been checked off?

Flip open the ADF by grasping the notch1

Firmly grasp the paper and pull it out2

Cl Close the ADF3

Press RESET4

Example 3: Step-by-step list

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Example: http://www.rff.com/order_processing.htm

Visual breakdown of the steps to complete a task

Example 4: Flowchart

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Start

End

Receive order

Assemble package

Requireshipping?

Enables user:

to select items to denote completion and/or

to gain more information

Example 5: Interactive Flowchart

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Example:http://ashleychiasson.com/blog/terminology-tuesday-job-aids/

Everything you need on one page

Example 6: Infographic

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Example 7: Annotated screenshots or images

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Annotated screenshot of Yammer, page 60, Modern Workplace Learning,

http://www.ModernWorkplaceLearning.com Original source: unknown

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Available on web/mobilePDF.

Snapguide example: https://snapguide.com/guides/turn-

your-smart-phone-into-a-wi-fi-hotspot/

Example 8: Text and Graphics Guides

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http://www.instructables.com/id/Gif-Tastic/?ALLSTEPS

Instructables example: How to make an animated GIF

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Example 9: Audio Guides

useful if hands-free access requiredtalking through a task or activity

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Example:https://www.youtube.com/watch?v=qr9rtFG7fKM

how to use a website or carry out a software activity

Example 10: Screencasts

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Example:https://www.youtube.com/watch?v=eLGLtnRopJM

Light-hearted animations explaining something - often uses hand-drawn figures or images.

Example 11: Animated explainers

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Example 12: How-To Videos

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Example: How to clear a printer jam http://www.howcast.com/videos/

384350-how-to-clear-a-printer-jam/

less than 2 minute videos

Example: How to make steak tartare https://vine.co/v/bOIqn6rLeID

6 second video

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What is the right resource for a performance problem?

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1. Analyse

• the performance problem

• the type of support that is required

• the device (if any) on which it will be used

2. Design the resource in the most appropriate format/media with essentials required

3. Make available for flexible and on demand use

Performance Support Design Process

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track hits | social ratings | social recommendationsperformance improvement

Measuring success

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