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BEST PRACTICES MATURITY LEVEL 3 CUSTOMER-CENTRIC COMPANIES

Best Practices Maturity Level 3 Customer-Centric Companies

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Best Practices for Maturity Level 3 Customer-Centric Companies include: 1- MIPMA- MODEL IMPLEMENTATION PROGRAM MANAGEMENT 2- DESDE- DELIVERY SYSTEM DEVELOPMENT 3- CUKMA- CUSTOMER KNOWLEDGE MANAGEMENT 4- CIRP- COMPLAINTS AND INCIDENT RESOLUTION AND PREVENTION 5- PASI- PRODUCT AND SERVICE INTEGRATION 6- CUEX- CUSTOMER EXPERIENCE 7- OSA- ORGANIZATIONAL STRUCTURE ALIGNMENT 8- CUST- CUSTOMER FOCUSED TRAINING 9- COLCU- COLLABORATIVE CULTURE ************************************************ Join our customer-centric management community to access a full version of this best practice and/ or become a best practice contributor. Click here for more: http://www.smartcustomermanagement.com/sign-up

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Page 1: Best Practices Maturity Level 3 Customer-Centric Companies

BEST PRACTICES

MATURITY LEVEL 3

CUSTOMER-CENTRIC COMPANIES

Page 2: Best Practices Maturity Level 3 Customer-Centric Companies

2

Page 3: Best Practices Maturity Level 3 Customer-Centric Companies

3Reviewer: Francisco J NavarroVersion: v1.0; Last revision June, 2014

http://www.smartcustomermanagement.com

Page 4: Best Practices Maturity Level 3 Customer-Centric Companies

4Reviewer: Francisco J NavarroVersion: v1.0; Last revision June, 2014

http://www.smartcustomermanagement.com

Page 5: Best Practices Maturity Level 3 Customer-Centric Companies

5Reviewer: Francisco J NavarroVersion: v1.0; Last revision June, 2014

http://www.smartcustomermanagement.com

Page 6: Best Practices Maturity Level 3 Customer-Centric Companies

6Reviewer: Francisco J NavarroVersion: v1.0; Last revision June, 2014

http://www.smartcustomermanagement.com

Page 7: Best Practices Maturity Level 3 Customer-Centric Companies

7Reviewer: Francisco J NavarroVersion: v1.0; Last revision June, 2014

http://www.smartcustomermanagement.com

Page 8: Best Practices Maturity Level 3 Customer-Centric Companies

8Reviewer: Francisco J NavarroVersion: v1.0; Last revision June, 2014

http://www.smartcustomermanagement.com

Page 9: Best Practices Maturity Level 3 Customer-Centric Companies

9Reviewer: Francisco J NavarroVersion: v1.0; Last revision June, 2014

http://www.smartcustomermanagement.com

Page 10: Best Practices Maturity Level 3 Customer-Centric Companies

10Reviewer: Francisco J NavarroVersion: v1.0; Last revision June, 2014

http://www.smartcustomermanagement.com

Page 11: Best Practices Maturity Level 3 Customer-Centric Companies

11Reviewer: Francisco J NavarroVersion: v1.0; Last revision June, 2014

http://www.smartcustomermanagement.com

Page 12: Best Practices Maturity Level 3 Customer-Centric Companies

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