25 customer service books you should read

If you want to know the A-Z of customer service, you should not miss out on these books.

1"

"It is probably normal for people to assume

that the problems they face are tougher than

those encountered by past generations"

2"

Chocolates on the Pillow Aren’t Enough: Reinventing the Customer service experience

A book about how customers contribute to your

company and how you contribute to them.

3"

"Most customers don't want to be dazzled;

they want an effortless experience.”

24. The Effortless Experience: Conquering the New Battleground for Customer Loyalty

A detailed take on how to delight customers,

build customer loyalty and be the effortless

boss.

4"

"All business is about creating the right

reactions in your customers."

23. Raise the Bar: An Action-Based Method for Maximum Customer Reactions

A booming restaurant business is the

background for Taffer’s take on gathering

customer satisfaction.

5"

"By listening to your customers and providing

them with the services and products they

really want, you can gain and keep your

share of the market."

22. Customer service for Dummies

Learn the basics of customer satisfaction and

customer happiness; this book is the perfect

beginner to your customer service career.

6"

"At Nordstrom, we Outservice, not Outsmart"

21. The Nordstrom Way: The Inside Story of America's #1 Customer Service Company

Nordstrom have set the benchmarks for

customer service, and in this book, Robert

explains how you can do so too.

7"

"When a business defies the traditional, when

it 'colors outside the lines', customers often

receive exceptional experiences."

20. The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Using 5 important principles, this book takes

you through the journey of making your

customer experience 'legendary'.

8"

"Companies will first need to recognize that

ownership of the customer experience

pervades their entire organization."

19. Building Great Customer Experiences

This book demonstrates how customer experience has jumped to the top of the priority list, and what you as a company should do to keep delivering it.

9"

"What makes naked service worthwhile is that

it puts us in a position to more effectively

help our clients, which of course, is what

providing service is all about."

18. Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty

Does your company have that competitive

edge? If you do not, this book describes the

efforts needed to get there.

10"

"The primary threat to a business today is the

perception that all you offer is a replaceable,

interchangeable commodity."

17. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

The book explains some otherwise never-to-be-

disclosed secrets of building the best customer

service organization.

11"

"Customer service has become too important

to leave to business-as-usual tactical

methods."

16. Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

The book gives a lot of simple ideas to get your

company's growth to skyrocket in a short

period.

12"

"You need loyal customers, not satisfied

ones.”

15. Managing the Customer Experience: Turning customers into advocates

Shaun explains the way to turn your customers

into advocates for your product in a simple and

elegant manner.

13"

"A vision and a plan executed to perfection

are what categorize great businesses."

14. The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

Joseph takes the Starbucks experience as an

example to explain how customer service is

done.

14"

"Amaze your employees and they'll spread

the amazement."

13. The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

Shep Hyken sums up some of his theories

under a book, where anybody who upholds

these 7 strategies is almost certain to succeed.

15"

"Customers are willing to pay a premium to

have their needs met and there's no limit to

what they'll spend if their expectations are

consistently exceeded."

12. Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

Secret Service reveals some interesting and

practical methods to create a consistency in

customer satisfaction and employee retention.

16"

"If your customer's visions and yours do not

meet, ask your customer to take his needs

somewhere else."

11. Raving Fans: A Revolutionary Approach To Customer Service

Ken explains the customer situation in America

and uses creative techniques to tackle any

customer.

17"

10. Beans: Four Principles for Running a Business in Good Times or Bad

"You're known by the company you keep."

This book is the journey of a fictional character

called David and how he competes and

triumphs against the Goliaths of this corporate

world.

18"

"We have to realize that there is only one way

to differentiate ourselves. And that is through

our people."

9. CUSTOMERS FOR LIFE: HOW TO TURN THAT ONE TIME BUYER INTO A LIFELONG CUSTOMER

They didn't call this the 'Book of the year' for no

reason. Set the guidelines and benchmarks to

achieve phenomenal growth for your

company.g

19"

"When it comes to products, people are

realizing that the cheaper they go, the more it

costs them."

8. What’s the Secret: To Providing a World-Class Customer Experience

John's method is truly a world-class method that

is proven to help companies bring about an

amazing customer experience.

20"

"Once you've decided you have a good

opportunity and your company is well-suited

to pursue it, someone needs to discover what

the solution actually is."

7. Inspired: How To Create Products Customers Love

Marty brings fresh perspectives towards

product growth and shows the way for making

stuff your customers love.

21"

"There are three features of great service

moments to keep in mind. They are high-

touch, high-show, and high-tech."

6. Be Our Guest: Perfecting the Art of Customer Service

Kinni makes customer service look like a Sunday

morning walk. It is an unputdownable treasure

trove of information for your business.

22"

"The only thing that never changes is human

nature. Given a choice, people will always

spend their money on people they like."

5. The Thank You Economy

If your customers like you, your coffers will

never dry. This book teaches how to make them

like you. Simple.

23"

"Perhaps the biggest reason for the disparity

between satisfaction rating and repeat

purchase is the measurement of satisfaction

itself"

4. Customer Loyalty: How to Earn It, How to Keep It

If you're wondering how to actually go about

doing customer service, this bestseller is a great

place to start.

24"

"The surest way to escape market

obsolescence is by creating enduring, loyal

and 'human' relationships with customers."

3. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Considering the concept of anticipatory

customer service,. Micah and Leonardo tell you

what the true definition of 'Customer

relationships' is.

25"

"Customer Loyalty is the measure of your

present and future success."

2. Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know

Customer loyalty is indeed priceless. If you read

this book, you can make it effortless too.

26"

1. Delivering Happiness: A Path to Profits, Passion and Purpose

"I didn't know why. I just knew I needed to

know where my path began. And then just

before reality returned and time started

moving again, I figured it out."

Tony Hsieh explains his mistakes, his learning

and his takeaways from establishing his own

little empire on the internet. And that, is exactly

why this is simply the best customer service

book in the market.