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This is a 2.0 version of the presentation I did at Content Marketing World in September 0f 2013. I've updated it with more practical examples - and a new structure. Still a journey - but one step further.
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@Robert_Rose www.robert-rose.com
We’re Not In The Business Of TRUTH
Here are some things I KNOW…
I’m not really going to drag and drop my presentation on my iPad
The Doubletree hotel Social Media person is not *really* sorry to hear my problems…
Here are some things I KNOW…
The classic Coca Cola ad to teach the world to sing was completely contrived.
SIRI is not really going to bring me soup.
Here are some things I KNOW…
William Shatner is not really Captain Kirk… Ok….this one I’m not sure….
There are only 11 minutes of football in a three hour game…
�“I don’t want realism, I want magic! Yes, Magic. I try to give that to people. I don’t tell truths. I tell what ought to be the truth.”
Blanche Dubois �
List of Headlines Or things I know to be true
“If you can’t describe what your doing as a process, you don’t know what you are doing”
W. Edward Deming�
What’s The BIGGEST �
challenge to creating content?
We think we don’t know
how… We THINK we �can’t create enough
So, it’s not most valuable
use of time
Perpetuates belief we can’t �
be creative Urges us to outsource
content creation
Producing derivative, unoriginal content
Convincing us our story isn’t
interesting
We have to change The belief that we can’t produce great content.
We have to establish a process that is scalable and repeatable.
THE POWER OF BELIEF
170,000 – SAG Members 90% Unemployed 2% Make $200k+ --------------------------- 60 A-List Actors…
5 Million new businesses/yr 50,000 get $$$ 1% achieve “exit” --------------------------- 150 A-List Businesses ($100m+)
1 In 3,000…
1 In 33,000
So by the numbers…. It’s 10X harder to become a $100m business than it is to be a successful working star in Hollywood.
Did you know… It’s physically impossible to hit a professional fastball? So by the numbers… 200 ms – Visual response 250 ms – Brain/Muscle 450 ms 400 ms – Ball travel
?
- Develop the muscle &
Have the discipline and responsibility to do it.
“creativity is not a talent. It’s a way of operating”
John Cleese
PROMOTER
PREACHER PROFESSOR
POET
PROMOTER
Needs & Wants
PREACHER
Discovery & Answers
PROFESSOR
Interest & Passions
POET
Feelings & Beliefs
Story-Driven Content Creation
Content that facilitates the sale of our product or service. Examples: The web site, our pitch,
one-sheets, case studies etc...
Attributes: Core messaging, high
velocity, Sales enablement. About US
Targets: Needs & wants Drives: Commitment
The Promoter
Best Practices…. Tim Reisterer – Corporate Visions (Concrete, Context and Contrast) Michael Weiss – Pitch Elevation (How to win the deal) Nancy Duarte – Resonate (Persuading audiences to commit)
The Promoter
Content to drive awareness of our approach. Create content in order to be found; evangelize ideas. Examples: The blog, the social
media channels. Attributes: High velocity,
Findability-driven, Awareness-focused
Targets: Discovery & Awareness Drives: Engagement
The Preacher
Best Practices…. Marcus Sheridan – The Sales Lion
(Use Content To Attract Customers) Hubspot – Inbound Marketing
(Use content to be found online)
The Preacher
Content that we create to build trust, establish our differentiated approach, and build relationships Examples: Any content that provides
“Youtility” Targets: Audience interests &
passions Drives: Meaning
The Professor
Best practices…. Jay Baer – Youtility (Content so good you’d pay for it) Ann Handley & CC Chapman – Content Rules (Share or solve; don’t shill)
The Professor
Content we create to bind our brand to our audience’s belief systems. Content that connects emotionally in order to create affinity Examples: Videos, pictures, any
content that connects to feelings.
Targets: Feelings & Beliefs Drives: Emotionality
The Poet
Best practices… Robert Rose – Content Marketing Institute (What I mostly blog about…) Carla Johnson – TypeA Communications (B2B Brand Storytelling) Youngme Moon – Different “marketing has become the soundtrack of our generation.”
The Poet
Putting It All Together Make It A Process….
INTRODUCING CCM
CONTENT CREATION MANAGEMENT
PLAN
CHECK
ACT DO
Prof. Services
Partner Marketing
Putting It All Together A B2B – Technology Company
Prod #5
Prod #6
Prod #1
Prod #2
Prod #3 Prod #4
Prod #7 Industry #1
Industry #4
Industry #2
Industry #3
500 emails per week 4 GB of Content / week And he was using…. None of it….. He made his own.
His Content
Putting It All Together A B2B – Technology Company
The PLAN Build a sales enablement content COE - Spec-Sheets, Case studies, PDF’s, emails, news-events… All the usual stuff – curated there. The DO A new process – focused on curating the tidal wave and enabling sales across the buyer’s journey… The CHECK Fueling better sales enablement THE ACT Content marketing for awareness– more leads.
The Promoter
Putting It All Together A B2B – Technology Company
The PLAN New blog team – 3 articles weekly. Top 5 reasons posts daily – High velocity shared thru social The DO Focusing on getting SEO results, and being found for new lead generation The CHECK Top 10 across 20 keywords. 100% increase in traffic. 50,000 followers across social channels The ACT Lead quality / flattened SEO results. What’s next?
The Promoter
The Preacher
A B2B – Technology Company The PLAN Decrease velocity – higher priority on tent-pole pieces. Research, aggregated data, industry influencers The DO Focus on quality, increase education across ALL services, – NPS increase among existing customers.
The Promoter The Preacher
The Professor
The CHECK Increase both number & quality of leads, anecdotal evidence of customer satisfaction – greater cross-sell opportunities. The ACT Re-brand under-way, want to connect more deeply with SMB’s and new markets
A B2B – Technology Company The PLAN Add in special, focused videos and content directed to the “owners” of SMB businesses the focus on. Change beliefs. Connect emotionally with brand. The DO Focus on what it’s like to have to make decisions about handing business to children, make decisions about expansions, retire…. Feature real stories. The CHECK Just starting….. The ACT How to integrate these things together?
Story-Driven �Content Creation It’s a Spectrum Not A Pie
Magic In The Mixing
Most common Content marketing
Brand Storytelling
Most common Content �marketing mistake
Very difficult to achieve well.
Structure – Pharma Company
Velocity…..
In-House Brand Team & Creative Agency
In-House Prod. Team / PR & Demand Agency
Marketing & Sales Enablement Teams Brand Agency & PR For Ads/Corp Comm.
Web & Demand agency teams
Team Editorial Calendars
Content Management, Publishing, Measurement
CC
M…
- CCM Center Of Excellence -
- Brand & Major Corporate Themes -
CCM – Content Creation Management Content Creation Management • It’s a process that doesn’t exist in
most organizations – yet….
• One of the key missing pieces to a structured content marketing approach
• The 4 archetypes is but one way to think of it… for now… Use whatever suits…
“Until you make the unconscious conscious, it will direct your life and you will call it fate.” Carl Jung
THANK YOU @Robert_Rose