1© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Organizational Zoo interactions

Creative behavioural interactions to build trust and collaboration

for enhanced performance

Arthur ShelleyIntelligent Answers19th October 2011

2

Why is behaviour important to your business?

© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

VisioningFuturing

ObservingMentoring

CoachingDecision making

Listening

Risk taking Communicating

Networked IntelligenceStrategic Navigation

Inspiring

Collaborating

Brand ResonanceDeep Design

Trusting

Trustworthy

Aggression Thinking

Knowledge Sharing

Passion

Persistence Self Awareness

Social Awareness

ReciprocityEnthusiasm

HumilityChallenging

Innovative

Risk Awareness

Curiosity

Change IntegrationAdvocacy

Saying NO!Saying YES!

Self Development

PartneringDrives Outcomes

EngagingConfidenceInvesting

3

So why don’t we actively manage behaviour effectively?

© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

MentoringCoaching

ListeningCollaborating TrustingReciprocity

Enthusiasm Risk AwarenessEncourage Curiosity

Self/professional Development

Don’t want to upset people!

Socially difficult to discussStressful to communicate

Conflict averse

Hidden Elephant in the room

Lack of persistenceWould only create more issues

“Leopard doesn’t change their spots anyway Politically incorrect“They just wouldn’t get it”

Lack of leadership Not trying!

Just don’t know where to start!ReflectObservePlanApplyReflect Developing a constructive open and emergent culture

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Conversations that Matter

5© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

LionAggressive Command and ControlTerritorialCharismatic or ego-drivenLeads by fear

Zoo Leadership Styles

6© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

EagleInspirational Above the mireGreat long range visionRapid action on opportunitiesGreat instinctStrategicLeads strategically with vision

Zoo Leadership Styles

7© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

HyenaDecision makingAction orientationDelivery under pressureInnovative sourcing and

application of resourcesLeads output generation

Zoo Leadership Styles

8© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Unicorn“Perfect”Grip on reality?Reliability?Think they lead everyone

Zoo Leadership Styles

9© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

BeeCollaborativeAssumes specific roleEverything for the hiveLeads teamwork

Zoo Leadership Styles

10© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

GibbonSocial leadershipMorale and enthusiasmRelationships and cultureDefuse tensionLeads social capital

Zoo Leadership Styles

11© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Choose your animal appropriatelyBehaviour is YOUR choice

The more versatile you can be and the better you understand and relate to others, the more successful you will be.

12

Reflection: Team Behavioural Profiling

© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

• Select 5 characters that contribute positively to team dynamics• Select 5 characters that negatively impact on team behaviour• Discuss strengths and weakness of the teams

??

? ? ? ?? ? ? ?

13

Relationships and knowledge transfer

© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

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Reflective Impact Diary

15© Arthur Shelley 2009 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

A fresh view of your organisation

16© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Behavioural diversity and Matching

17© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Zoo Metaphor for team buildingTeam dynamics assessmentWhat does your team look like?Do you have the right balance of behaviours to deliver?

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Zoo Role Play: Cards exercise

1. Set out a role play sequence

2. Think about the behavioural characteristics

3. Write the most probable interaction

4. Write at least two alternative outcomes

5. Write a title which reflects each outcome

6. Act out the role play with your partner

– Think about body language and tone

– What most impacted the (un)desired outcome

– What can be learnt from your mini-play?

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19© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Conversation?Ideas?

Thoughts?

Challenges?

Heckles?Your ProjectGAME?

20© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is acknowledged. Permission of the author required for commercial use.

Contact

Arthur Shelleyarthur@organizationalzoo.com

FREE behavioural profilewww.organizationalzoo.com/profilerInsights into behaviourswww.organizationalzoo.com/blog www.organizationalzoo.com/ZooTube

Consulting and mentoringwww.intelligentanswers.com.au

Ph +61 413 047 408 @Metaphorage#OrgZoo