Be the Ultimate Assistant at Executive Secretary LIVE
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Welcome! Be the Ultimate Assistant Finding the Leader in You with Bonnie Low-Kramen & Vickie Sokol Evans Executive Secretary LIVE | 22 March 2013 | London
Be the Ultimate Assistant at Executive Secretary LIVE
1. Welcome! Be the Ultimate Assistant Finding the Leader in You
with Bonnie Low-Kramen & Vickie Sokol Evans Executive Secretary
LIVE | 22 March 2013 | London
2. Bonnie & Vickie
3. Workshop Guide Eating and drinking during class is
permitted. Break & Lunch Break - 15 minute break at 10:45AM
Lunch 30-minute working Lunch at Noon Please No cell phone,
Smartphone, laptop or tablet use in the Classroom Thank you!
4. 25 Years as PA to Olympia Dukakis
5. Be the leader of your career.Dont just stand for the success
of other women insist on it. Gail Blanke, President and CEO,
Lifedesigns
6. The Power of MentoringThe #1 resource we have is one
another. Be a mentor.
7. Lets Talk!Essential Communication Strategies Verbal Written
Non-Verbal (Body language)
8. Clarity is the goal In person 1:1 Phone Voice Mail E-Mail
Texts & Instant Messages Tweeting Facebook & Social
Networks Check and double-check details Others depend on you to get
it right!
9. Public SpeakingEstablishing One-on-One Verbal Rapport
Preparation! Know your stuff. Practice. Practice. Out loud. Often.
Practice. Minimize umm like you know. Can we hear you? Brevity is
best. Make & hold eye contact. Smile.
10. Effective Phone Messages Introduce yourself & ask if it
is a good time Never assume anything Speak clearly, slowly and
loudly enough State all pertinent facts Repeat the phone number and
e-mail address
11. The written wordWhat do your emails say about you?The Power
of an e-mail trail Conveys seriousness and accountability Remember:
Written materials are reflection of your employer
12. Whats wrong with this email?Bonnie,We recieved the packet
with fabric samples yousent. Can Frank meet you next Wed. at 3PM
togo over it all?LET ME KNOW. WE NEED TO GET THIS DONE.Sam
13. ResponseHi Sam,Hope you had a good weekend and Im glad you
and Frank received the packet.Next Wed. Oct. 10th at 3PM is good
for me and we can work at the apartmentso you can see the space.
The address is:1 Central Park WestTrump Tower bet 61 &
62Residence Phone #212-777-8888Be sure to have Frank bring photo ID
to clear Security.Please let me know that this plan works for you
and Frank. Thank you!All the best,BonniePH 646-222-3333
14. BODY LANGUAGE
15. What can you read?
16. Find your voice. Speak up. Doing this is critical to
success.Our lives begin to end the day we become silent about
things that matter. Martin Luther King Jr.
17. Finding the Words What to say I think we can do better in
communicating, can we set up a time to talk? I know that we have
some difficulties, why dont we try to resolve them? I can see that
something is bothering you. Can I help? What not to say: I dont
like the way you are treating me.Remember: Be part of the solution.
There are two sidesto every story and it will serve the PA to see
the otherspoint of view.
18. Working in a contradictionBehind the Scenes Follower Front
& Center Submissive Nurturing & Protective Leader Assertive
Taking an opposing stand
19. Assistants often know better.
20. Assistants often know better. Video Clip
21. U.K. Workplace of 2013 Gender 650,000Personal Assistants
Men Women 97% are women
22. What are we afraid of?Fear of: Manager saying no Losing our
job Looking stupid Making a mistake Being wrong Hurting
reputation
23. What would make you quit? Abusive situation with employer
Harassment / Bullying Problem with co-worker Not enough
compensation
24. Speak up in these situations Job Interview Performance
Review Salary Negotiation Asking for vacation time or other time
off Bullying situation Clear up a miscommunication
25. Speaking up feels risky. Its worth it. Dont let fear stop
you. Builds self-respect and self-confidence Builds respect from
others
26. Thank you for being here!Questions?I would love to answer
them.Please contact me for moreinformation on workshops,coaching,
and presentationsfor your group.Bonnie
Low-Kramenwww.BonnieLowKramen.com On Sale for
[email protected]
27. RELEVANT TECHNOLOGY SKILLSfor the Ultimate Assistant
28. Relevant Tech Skills Being indispensable Everyday things
that matter Being prepared matters What matters during a crisis
Finding information quickly Introduction to Outlook People Pane
Managing your social media privacy What you see about others What
others see about you
29. Relevant Tech SkillsBEING INDISPENSABLE
30. The every day things that matter Maintain an accurate
calendar/diary Tip: Reply with Meeting Tip: Use Outlook time zones
to minimize errors Enter address details EVERY TIME Enter contact
phone EVERY TIME
31. Error-Free Time Zones
32. Error-free Addresses/Phone #s In this order: ADDRESS |
SUITE | FLOOR
35. Being prepared matters ICE group on your phone and managers
phone Extra batteries Back-up phone & chargers Know how to
record an outgoing message on all communication devices
36. Mobile Power - Powerocks
37. Mobile Power - PowerStick
38. What matters during a crisis Tech-Ready Bag Devices Power
(batteries, power strips) MiFi/Mobile Hotspot Etc.. Communication
US Power Inverter Out of office message, outgoing vm message on
phones Social media Cell, land lines & corded phones European
Power Inverter
39. When preparing for a crisis Ask yourself this question:On
any given day, what cant my boss live without?
41. Relevant Tech SkillsMANAGING YOUR SOCIALMEDIA PRIVACY
42. WHAT YOU GET TO SEE
43. WHAT OTHERS GET TO SEE
44. Outlook Social Connector Vendor LinkedIn connection NOT a
Facebook Friend
45. Outlook Social Connector Customer Not connected on LinkedIn
Not Connected on Facebook His posts are public
46. Outlook Social Connector Person I dont know Not connected
on LinkedIn Not Connected on Facebook His posts are public
47. Outlook 2010, How toView Reading Pane Set up Social
Connector View tab > People Pane View tab > People Pane group
> Normal group > Account Settings View social network
providers available online
48. Thank you for being here!Questions?I would love to answer
them.Please contact me for moreinformation on workshops,coaching,
and presentationsfor your group. On Sale for 26Vickie Sokol
[email protected] On Sale for 17