BCI ROI Forum

Meeting

Tuesday 20th October 2015

Denis Woods

BCI Area representative - ROI

Welcome

• ROI BCI Members

• NI BCI Members

• EPS ROI Members

• Guests

• Presenters

Business Continuity Institute

• Established in 1994

• Over 8,000 Members

• Over 100 countries

AGENDA

13.45 Registration

Coffee / Tea

14.15 Welcome and Introduction Denis Woods BCI Area Representative

14.20 The Resilience Challenge for the BC Profession Patrick Alcantara BCI Senior Research Associate - BCI

15:00 Thought for the Day Denis Woods BCI Area Representative

15.15 Coffee/Tea

15:45 “An Inspector Calls” David Hamilton Hamilton Risk Management

16:15 Update on the BCI Patrick Alcantara BCI Senior Research Associate - BCI

16:30 Questions & AOB Denis Woods BCI Area Representative

16:45 Close of Meeting

Thought for the Day

Who had heard of IO Systems

before Thursday 1st October?

Who had heard of IO Systems

before Thursday 1st October?

Who had heard of IO Systems

before Thursday 1st October?

Who had heard of IO Systems

before Thursday 1st October?

Who had heard of IO Systems

before Thursday 1st October?

• 36 People

• Shut down

When did An Post customers first get told?

When did An Post customers first get told?

• The dispute has been rumbling for almost two years and has been

the subject of three Labour Court hearings, a Labour Relations

Commission mediation and mediation from an external industrial

relations expert.

When did An Post customers first get told?

• The dispute has been rumbling for almost two years and has been

the subject of three Labour Court hearings, a Labour Relations

Commission mediation and mediation from an external industrial

relations expert.

• The dispute intensified from August 31 when IO Systems pressed

ahead and implemented the controversial working practices. In

response, the CWU instructed its members to only work the old

practices.

When did An Post customers first get told?

• The dispute has been rumbling for almost two years and has been

the subject of three Labour Court hearings, a Labour Relations

Commission mediation and mediation from an external industrial

relations expert.

• The dispute intensified from August 31 when IO Systems pressed

ahead and implemented the controversial working practices. In

response, the CWU instructed its members to only work the old

practices.

• The company then informed staff concerned that if they failed to

operate the new measures it would consider them in breach of their

contracts and no longer on the pay roll.

When did An Post customers first get told?

• The dispute has been rumbling for almost two years and has been

the subject of three Labour Court hearings, a Labour Relations

Commission mediation and mediation from an external industrial

relations expert.

• The dispute intensified from August 31 when IO Systems pressed

ahead and implemented the controversial working practices. In

response, the CWU instructed its members to only work the old

practices.

• The company then informed staff concerned that if they failed to

operate the new measures it would consider them in breach of their

contracts and no longer on the pay roll.

• The CWU had already balloted members on the issue - and had

approval for strike action, which it initiated in response to the

company action.

•

When did An Post customers first get told?

• The dispute has been rumbling for almost two years and has been

the subject of three Labour Court hearings, a Labour Relations

Commission mediation and mediation from an external industrial

relations expert.

• The dispute intensified from August 31 when IO Systems pressed

ahead and implemented the controversial working practices. In

response, the CWU instructed its members to only work the old

practices.

• The company then informed staff concerned that if they failed to

operate the new measures it would consider them in breach of their

contracts and no longer on the pay roll.

• The CWU had already balloted members on the issue - and had

approval for strike action, which it initiated in response to the

company action.

Strike notice came into effect at midnight 1st October

Organisations affected

• DSP – cheques through Post.

• Express Passport Service.

• All cheque payments through Postal

System.

• Insurance companies

• B 2 B

• B 2 C. On-line shopping deliveries.

• Utilities

Organisations affected• The Department of Social Protection says contingency plans are in place for

the thousands of social welfare cheques that are due to be issued

tomorrow.

• It says details of how the cheques will be sent to clients has not yet been

finalised.

• However, RTÉ News understands that they may be made available for

collection at social welfare offices.

• Child Benefit is due to be paid to parents on Tuesday, but the Department

says the majority of these payments are made electronically.

• The Department has also advised those who are intending to apply for the

€100 Water Conservation Grant to do so online before the deadline of 8

October.

• It says applications cannot be made by post and that the Department is

giving phone assistance to those who need help making their applications

electronically.

Organisations affected

• The Department of the Environment, who look after the

issuing of Motor Tax discs, says it is continuing to

monitor the situation in relation to postal applications for

the service.

• Electric Ireland says its keeping the situation under

review and although many customers use online billing

they will make arrangements to accommodate those who

do not as appropriate.

• The Office of the Revenue Commissioners has said their

website contains extensive information to assist

customers to understand and comply with their tax

obligations in light of the postal issues.

Web Site Press Centre Monday 5th October

An Post

• Did they do a risk Analyses on loss of

Outsourced service?

• Did they have a Contingency Plan?

• Did they give warning to Major Clients/Public

of Strike risk?

• What were their Communications like during

the Crisis?

Lessons learnt

• Outsourcers and Third Parties – Risk

Review and Contingency plan

• How deep should you go – Your

Outsourcers’ Outsourcers?

• How good are SLA’s

• Are penalty clauses worth anything?

You can outsource the

activity, you cannot

outsource responsibility.

AOB – Join the BCI

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