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2009-04-30

Doing Business Under Terrorism Threat

Kris Van den Briel, President Securitas South Asia

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Summary

1. Introduction

2. Security policy

3. Risk analysis

4. Security threat response

5. Crisis management

6. Questions and answers

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Introduction

Acts of terrorism are not aimed at companies but at the state

Acts of terrorism have to be prevented by the state

State has to respond to acts of terrorism

Institutionalize learning from past events

State responsibility versus individual responsibility

Put rational pressure on the government

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Security policy

Define your policy “in times of peace”, before you get external pressure

Security must support and not prevent doing business• Integrate security in your business processes

Security as a business continuity investment in stead of just a cost

Security is all about systems• Systematic approach

Fear is a bad advisor

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Risk analysis

Are you a terrorist target?• Icon• US / UK symbolic company• High number of people present

Are you in the vicinity of a terrorist target?• Collateral damage

Other risks• Burglary• IP theft• In house theft• Fire / storm / flood• …

Rationalize threat assessment

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Response to a security threat: DRDR

Deter• Make less attractive

Resist• Delay the action

Detect• The sooner the better

React• Do what needs to be done

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Terrorist planning

Terrorists will carefully plan their attack• Select target• Reconnaissance – recce

• Track movements

• Assess level of security at various times• Plan location and time• Rehearse strike and getting away

Deter and detect go hand in hand

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Deter

Make the target less attractive• Put effective security procedures in place• Visual security as psychological effect for visitors and staff (but effective)• Effective access control

Prevent preparation and inside help• Background checks of all personnel• Background checks of all suppliers

Surveillance rounds• Suspicious persons• Suspicious parcels

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Resist

Delay the action• Perimeter

• Closed gates

• High fences

• Natural barriers

• Vegetation• No automatic doors

“Fight” back?

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Detect

Perimeter control

Cameras

Security detection systems

Surveillance detection

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React

Immediate reaction• Protect yourself• Observe• Inform (internal – external)• Close access and egress• Maintain calm• Report

Crisis• High stress• High level of uncertainty• Important decisions to be taken based on limited information

Be prepared

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Crisis management

Crisis manual• Floor plans of building (also off site)• Evacuation plans• Mass casualties• Assembly points• Victims family• Table top exercises

Crisis management team

Crisis communications team• Internal: employees• External: media• Gain time• But keep communication initiative• Never lie!

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Conclusion

Terrorism is a reality but has to be rationalized

Economic downturn poses higher security risk then terrorism• Theft• Social unrest• Violence

What you do to prevent terrorism helps you prevent other risks

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Securitas Group

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Securitas in the world

• Present in more than 30 countries in North and South America, Europe and Asia.

• Global market share of 12%

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Securitas in India

Turnover 2009: 58Cr

10,000 guards

Major cities:• New Delhi• Gurgaon• Noida• Mumbai• Pune• Hyderabad• Bengaluru• Chennai• Kokata• Chandigarh

Presence in 180 other cities

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Our People

Securitas is its people

• High decentralization• Strong and independent leadership• Local branch offices close to our customers• Specialized training programs for all levels

Business relations are local, but knowledge is global

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Questions and answers

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Integrity | Vigilance | Helpfulness

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