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Battle for Relevance - Learning from the Business World: What the Army, Harvard Business Review and Twitter have to do with Associations
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Battle for Relevance
August 13, 20123:15 to 4:30 p.m.
Hub Tag: #ASAE12 LR3
August 13, 2012
@BrianJohnRiggs@BrianReuwee
#ASAE12LR3
What the Army, Harvard Business Review and Twitter can
teach associations about recruiting, growth and
engagement.
Battle for Relevance
August 13, 2012
@BrianJohnRiggs@BrianReuwee
#ASAE12LR3
Introductions
August 13, 2012 @BrianJohnRiggs | @BrianReuwee#ASAE12LR3
Battle for Relevance
• Introductions– Brian Riggs, Association Headquarters– Brian Reuwee, AMR Management Services
• Case Studies– U.S. Army recruiting– Twitter’s explosive growth– Harvard Business Review engagement
• Breakout Activity– Identify examples of innovative thinking and how they could be
applied to your association
• Questions• Summary
August 13, 2012 @BrianJohnRiggs | @BrianReuwee#ASAE12LR3
U.S. Army (Military) Recruiting
• To examine recruitment categories, posters and efforts used by the US Army
• To examine the level of commitment the Army requires from their recruiting officers
• Online effortsAugust 13, 2012
@BrianJohnRiggs@BrianReuwee
#ASAE12LR3
Goal
• To think differently about your approach to engaging membership
Recruitment - Approach
• Prior to WWI – State Level• Post WWI - National Approach
Recruitment Categories
• Patriotism• Adventure / Challenge• Job / Career / Education• Social Status• Travel• Money• Miscelanous
Civil War Treasures from the New-York Historical Society
http://memory.loc.gov/learn/collections/treasures/thinking3.html
James Flagg, Lithograph, 1917http://www.loc.gov/exhibits/treasures/trm015.html
World War I Recruiting Poster
World War II Navy Recruitment Posters
http://www.history.navy.mil/ac/posters/wwiiwomen/wavep1.htm
World War II Navy Recruitment Posters
http://www.history.navy.mil/ac/posters/wwiiwomen/wavep1.htm
U.S. Navy recruiting poster, 1974
Army Recruiting Functions
Skills of Today’s Recruiter • Intelligence gathering provides market data for the planning of recruiting operations. It
gives the recruiter a historical and current demographic view of the market.• Prospecting identifies interested people who agree to hear your Army story. Your
mission success is relative to your prospecting success.• The Army interview is the art of recruiting. During the interview you must determine
the person’s goals and passions, devise a career plan, and ask them to join the Army.• Processing ensures only qualified applicants become Soldiers. Processing matches
an applicant’s qualifications and desires with the needs of the Army.• The Future Soldier Training Program reinforces the Future Soldier’s commitment,
prepares them for basic training (BT), and reduces the personal and family anxiety often associated with joining the Army. The FSTP also supports your recruiting efforts by providing quality referrals and market intelligence.
• Training is the leader’s domain and is necessary to sustain your recruiting proficiency. However, it is your responsibility to master the art and science of recruiting.
• Sustainment is the military, civilian, and contracted support that provides the physical means for recruiters to work and accomplish the mission.
• Command and control (C2) enables commanders to make informed decisions, assign responsibilities, and synchronize functions. It helps commanders adjust plans for future operations while maintaining focus on the current operation. Through C2, commanders can focus all systems toward the common goal of mission success.
U.S. Army Online
• Website – mission & vision
• Blog
• Games
• YouTube
Insert title here
Connecting with the Audience
Games
Social Media
Engage & Stay Engaged
We can learn from Twitter
“Current and future stakeholders often have free or low-cost access to a variety of ‘good enough’ and superior alternatives for building networks, retrieving information and pursuing learning.”
August 13, 2012 @BrianJohnRiggs | @BrianReuwee#ASAE12LR3
Jeff DeCagna, Principled Innovation
Unique, powerful, accessable
Jeff Hurt,
Velvet Chainsaw Consulting
“The power to dictate the terms of new value creation has shifted away from traditional institutions and toward individuals collaborating through public platforms, self-organizing groups and distributed networks.”
August 13, 2012 @BrianJohnRiggs | @BrianReuwee#ASAE12LR3
August 13, 2012 @BrianJohnRiggs | @BrianReuwee#ASAE12LR3
August 13, 2012 @BrianJohnRiggs | @BrianReuwee#ASAE12LR3
Discovery EngineSearch for topics or discover hashtags
(i.e. #ASAE12)
See tweets from @BrianJohnRiggs
Follow @BrianJohnRiggs
Follow others who he RTs
August 13, 2012 @BrianJohnRiggs | @BrianReuwee#ASAE12LR3
Battlefield Lessons from Twitter
• Keep it simple• Open connectivity can
lead to rapid growth and adoption
• Allow users the space to find value in the community/platform
• Embrace new voices and ideas, engage with new technology
“The qualities that make Twitter seem inane and half-baked are what makes it so powerful."
Jonathan ZittrainProfessor of Internet Law
Harvard Law School
Intersection of Associations & Media
August 13, 2012 @BrianJohnRiggs | @BrianReuwee#ASAE12LR3
HBR: Old media, new direction
Old School New School
August 13, 2012 @BrianJohnRiggs | @BrianReuwee#ASAE12LR3
Battlefield Lessons from HBR
• Understand your audience
• Embrace disruptive trends
• Ditch what doesn’t work
• Stick to your mission
August 13, 2012 @BrianJohnRiggs | @BrianReuwee#ASAE12LR3
Breakout Activity
• Identify and discuss examples of non-associations successfully using association tactics– Example: MarketingProfs
• How could your example be put to work in your association?
August 13, 2012
@BrianJohnRiggs@BrianReuwee
#ASAE12LR3
Questions
• Huh? Twitter is like an association?
August 13, 2012 @BrianJohnRiggs | @BrianReuwee#ASAE12LR3
Battle for Relevance
• Be cognizant of emerging communities and organizations outside of the association industry and what we can learn from their approach.
• Adopt, adapt and amplify• Embrace and listen to your community• Don’t be afraid to blow it up
August 13, 2012 @BrianJohnRiggs | @BrianReuwee#ASAE12LR3
Thank YouBrian ReuweeVP, Sales & MarketingAMR Management Services(636) [email protected]
Brian RiggsVP, Business DevelopmentAssociation Headquarters(856) [email protected]
August 13, 2012
@BrianJohnRiggs@BrianReuwee
#ASAE12LR3
Sourceshttp://www.diigo.com/user/brianreuwee/ASAE12
August 13, 2012
@BrianJohnRiggs@BrianReuwee
#ASAE12LR3