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http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835 NAMP + HAA Workshop: Online Marketing & Fundraising Grace Rodriguez 713.568.6835 [email protected] http://blog.aynbrand.com @aynbrand : @gracerodriguez facebook.com/gracejrodriguez

AYN Brand : Online Marketing & Fundraising via Social Media

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AYN Brand Online Marketing & Fundraising via Social Media Workshop presented by Grace Rodriguez for National Arts Marketing Project (NAMP) & Houston Arts Alliance (HAA)

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  • 1. NAMP + HAA Workshop: Online Marketing & Fundraising Grace Rodriguez 713.568.6835 [email protected] http://blog.aynbrand.com @aynbrand : @gracerodriguez facebook.com/gracejrodriguez http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 2. If youre tweeting Please use the #namphaa hashtag when referencing any items from this NAMP + HAA workshop. #namphaa http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 3. Once upon a time, we used this Flickr: jcroach http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 4. and spread the word like this Flickr: Jeffrey Beall Flickr: Amer. Red Cross Oregon Trail Chapter http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 5. and collected donations like this Flickr: gak http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 6. Then we figured out this Flickr: hfreesartography http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 7. and now, were figuring out this. Conversation Prism : Brian Solis http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 8. This is about COMMUNICATION http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 9. This is about CONVERSATIONS http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 10. This is about CONNECTIONS http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 11. This is about COMMUNITY http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 12. and all of this can work together http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 13. Support Offline with Online Blogs Twitter Hashtags & Tags Livestreaming Video Photos Podcasts Polls & Surveys Donation widgets http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 14. Support Online with Offline Tweetups Festivals Competitions Marathons Special Events Classes Conferences Seminars & Workshops http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 15. Holistic Interactive Strategy HOLISTIC PERSPECTIVE: Offline and online efforts must be integrated and managed as a whole, rather than addressed as separate components. GOALS RESEARCH Existing and potential problems and solutions Community members, influencers, leaders, and networks Competitors and potential partners/allies STRUCTURE Develop organizational structure & interactive framework Develop systems and procedures Recruit team and build champions PARTICIPATE Visit community members where they congregate and interact Communicate. Listen. Respond. Share. Schedule regular events EVALUATE Audience Engagement & Community Growth Public Support & Contributions Revise tactics based on perceived needs and weaknesses GOALS RESEARCH STRUCTURE ENGAGE EVALUATE http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 16. NTEN 2009 eNonprofit Benchmarks Study 2008 was a year of financial problems led by mortgage defaults, higher energy prices, and stock market woes. Despite this, total online fundraising was up 26% over 2007. Total number of online donations: up 43%. Why are nonprofits having success with online fundraising? It has to do with effective internet marketing and relationship building. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 17. Your Goals Offline = Your Goals Online Make people aware of the organization. Get people to care about the organization. Encourage people to support the organization with money, time, advocacy. Keep people connected to the organization. - Brian Walsh, Associate Director of the Fundraising Division for Changing Our World, Inc. GOALS http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 18. RESEARCH (Google & Bing=Your New BFFs) What are your resources? Who are your target audiences? What do they care about? Where do they congregate? How will you reach & engage them? How will you connect them into a self- sustaining community? RESEARCH http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 19. Pick Your Playground getting older getting younger in between http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 20. This is No Longer Just Kids Play In one year, 350,000 users created 1,700 groups discussing everything from gardening to social activism on AARP.org. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 21. Start Connecting the Dots 40 1 8 24 38 37 19 36 24 22 12 2111 7 18 3 4 STRUCTURE 10 6 5 http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 22. 1 Create an online home Create an online home base to refer all audiences base to refer all audiences back to for more info. back to for more info. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 23. 2 Set up a PayPal account to Set up a PayPal account to receive donations online. receive donations online. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 24. 3 Register with Network for Register with Network for Good and read their tips at Good and read their tips at fundraising123.org. fundraising123.org. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 25. 4 Ask supporters to start their Ask supporters to start their own fundraising campaigns own fundraising campaigns for your cause/organization. for your cause/organization. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 26. 5 Register your organization Register your organization at fundraising sites that at fundraising sites that people can find & share. people can find & share. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 27. 6 Create a Twitter account & Create a Twitter account & customize it to reflect your customize it to reflect your organizations brand. organizations brand. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 28. 7 Create Twitter lists of your Create Twitter lists of your organizations staff, organizations staff, partners, and supporters. partners, and supporters. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 29. 8 Build followers & relationships Build followers & relationships by sharing useful info, news, by sharing useful info, news, events; replying; retweeting. events; replying; retweeting. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 30. 9 Sign up for TwitPay and ask Sign up for TwitPay and ask your Tweeps to donate to your Tweeps to donate to you dont forget Pls RT! you dont forget Pls RT! http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 31. 10 Recruit new supporters, Recruit new supporters, volunteers & staff. volunteers & staff. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 32. 11 Register for TwitCause to Register for TwitCause to raise more awareness & raise more awareness & develop new supporters. develop new supporters. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 33. 12 Use Act.ly to create events, Use Act.ly to create events, petitions, and get more petitions, and get more retweets for calls-to-action. retweets for calls-to-action. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 34. 13 Monitor your organizations Monitor your organizations mentions and to thank mentions and to thank people and respond. people and respond. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 35. 14 Promote your events & Promote your events & campaigns, and engage campaigns, and engage people with #hashtags. people with #hashtags. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 36. 15 Create a fundraising Create a fundraising campaign organized via campaign organized via Twitter and tweetups. Twitter and tweetups. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 37. 16 Empower your followers with Empower your followers with actionable information that actionable information that supports your mission. supports your mission. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 38. 17 Encourage your supporters Encourage your supporters to Avartize their Twitter to Avartize their Twitter avatars (profile pictures). avatars (profile pictures). http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 39. 18 Use TwitPic to share photos Use TwitPic to share photos of activities, events, of activities, events, volunteers and supporters. volunteers and supporters. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 40. 19 Use url shorteners to track Use url shorteners to track link performance and link performance and improve your content. improve your content. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 41. 20 Create a Facebook Fan Create a Facebook Fan Page that reflects your Page that reflects your organizations brand. organizations brand. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 42. 21 Create a Cause and add it Create a Cause and add it to your page. Invite your to your page. Invite your supporters to add it, too! supporters to add it, too! http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 43. 22 Ask supporters to donate Ask supporters to donate their birthday to your Cause. their birthday to your Cause. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 44. 23 Engage supporters by Engage supporters by allowing them to post pics, allowing them to post pics, videos, etc., to your page. videos, etc., to your page. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 45. 24 Add your blogs feed to Add your blogs feed to your Fan Page wall through your Fan Page wall through the Notes application. the Notes application. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 46. 25 Integrate other social Integrate other social networks through Facebook networks through Facebook tabs and applications. tabs and applications. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 47. 26 Add your events to Facebook Add your events to Facebook and ask your supporters to and ask your supporters to share it & invite their friends. share it & invite their friends. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 48. 27 Start discussions that Start discussions that engage people and rally engage people and rally them around your cause. them around your cause. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 49. 28 Use Facebook Insights to Use Facebook Insights to gather data on user activity gather data on user activity and demographics. and demographics. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 50. 29 Use the YouTube nonprofit Use the YouTube nonprofit program to raise funds and program to raise funds and increase awareness. increase awareness. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 51. 30 Host a contest to engage Host a contest to engage people and develop people and develop media you can re-use. media you can re-use. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 52. 31 Engage supporters by Engage supporters by encouraging them to encouraging them to upload video responses. upload video responses. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 53. 32 Create a Flickr non-profit Create a Flickr non-profit pro account to share pics. pro account to share pics. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 54. 33 Create a Flickr group for Create a Flickr group for fans and add your photos fans and add your photos to other relevant groups. to other relevant groups. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 55. 34 Host a photo contest Host a photo contest involving supporters. involving supporters. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 56. 35 Submit key articles, blog Submit key articles, blog posts, and press releases to posts, and press releases to social news/bookmark sites. social news/bookmark sites. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 57. 36 Use a Share This widget on Use a Share This widget on your website or blog. your website or blog. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 58. 37 Integrate your social Integrate your social networks with your website. networks with your website. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 59. 38 Include your blog or Twitter Include your blog or Twitter RSS feed on your website. RSS feed on your website. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 60. 39 Track your websites analytics Track your websites analytics to evaluate what works and to evaluate what works and refine your online strategy. refine your online strategy. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 61. 40 Create a social media Create a social media monitoring dashboard to monitoring dashboard to track news & mentions. track news & mentions. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 62. Join the Conversation Identity: Uniquely identify members Presence: Know who is involved Relationships: Show how members are connected Conversations: Support communication among members Groups: Allow members to form communities around interests Reputation: Lead by example & monitor status Sharing: Facilitate sharing things meaningful to members (like photos or videos) ENGAGE http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 63. Listen ENGAGE http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 64. Respond ENGAGE http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 65. Call to Action! ENGAGE http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 66. http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 67. Holistic Interactive Strategy GOAL : Raise Awareness & Funds for a Good Cause RESEARCH : Charitable Cause Needs Current Support Base Potential Support STRUCTURE : Event Logistics Support Activities Support Team PARTICIPATE : Crowdsourcing Listen & Respond EVALUATE : Event Results Funds Raised Charity & Audience Feedback GOALS RESEARCH STRUCTURE ENGAGE EVALUATE http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 68. Audience Engagement Initial Announcement Crowdsourcing Suggestions Volunteer Recruitment Calls to Action Promotions Donations Volunteering http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 69. Sustainable Results Measures of Success: Replicable System Online Organization Offline Meetings Member-Created Groups Repeat & New Volunteers Repeat & New Donors Over 700 Attendees Over $250,000 raised Livestreamed first well! EVALUATE http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 70. Questions? http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835
  • 71. Thank You! Grace Rodriguez gracerodriguez.com gracerodriguez gracejrodriguez http://blog.aynbrand.com : @aynbrand : @gracerodriguez : [email protected] : 713.568.6835