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A Complete Safety Management System

SMS Pro™

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SECTION 1 – Introduction to SMS Pro™

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1.1 – What is SMS Pro™?

SMS Pro™ is Web based aviation safety management database program

Based on requirements and recommendations of International Civil Aviation Organization (ICAO)

Federal Aviation Administration(FAA)

International Standard for Business Aircraft Operations (IS-BAO)

European Aviation Safety Agency (EASA)

Transport Canada (TC)

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1.2 – Why SMS Pro™?

Security

Facilitates ICAO Compliance

Worldwide Support

Anywhere, Anytime (+Anyone)

Low Cost

Excellent Features

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1.2.1 – Based on ICAO Pillars

Safety Policy

Risk Management

Safety Assurance

Safety Promotion

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1.2.2 – SMS Pro™ Facilitates ICAO SMS Compliance

Web-based program that facilitates ICAO SMS compliance for:

FAA

IS-BAO

EASA

Transport Canada

Other Civil Aviation Authorities

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1.2.3 – World’s Most Complete Safety Management System !

Complete integrated tool kit for: Reporting issues

Managing risk

Communicating risk

Monitoring risk

Promoting safety

More than 50+ modules

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1.3 – Security

Based on Microsoft Membership Provider

Users belong to roles

User can belong to multiple roles

Custom roles can be easily added

Public users can submit issues

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1.4 – Industries we serve

MROs Fixed Base Operators

Helicopter Operators Medical Transport

Military Aviation Commercial Operators

General Aviation Airports

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SECTION 2 – SMS Pro™ Configurations

• Portals

• Management Portal

• Divisions

• Departments

• Users

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2.1 – SMS Pro™ Configurations

Definitions

Portal(s)

Management Portal

Division(s)

Department(s)

Users

Management Portal

Portal(s)

Division(s)

Department(s) Users

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2.1 – SMS Pro™ Configurations (contd.)

Company

Airline

Maintenance

Administration Contractor Joe

(Admin)

Mary (Contracto

r)

John (User)

Flight Ops

Intl’ Airport

ATC

Management Portal

Portals

Divisions

Departments Users

Example 2: Management Portal, Portals, Divisions, Departments and Users%

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2.2 – Management Portal

Typically only one Management Portal active per company

Management Portals access child portals and divisions to monitor safety performance

Management Portals aggregate data from child portals to generate reports and identify trends

Useful for Airport Authorities

Multi-National Companies

Civil Aviation Authorities

Management Portal

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2.3 – Portal(s)

Company has at least 1 portal

Functions as integrated safety/quality website for company

Single URL like www.YourCompany.com or

Subdomain like www.Safety.YourCompany.com

Management Portals may be used to drill into all portals and their respective divisions

Portal(s)

Division(s)

Department(s) Users

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2.3.1 – Portal(s) – Small or Medium Sized Company

Here, your company name is “Example” with a website address www.example.com

1 Portal 1-3 Division(s)

Department(s)

Users

www.example.com or www.sms.example.com

1 Portal

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2.3.2 – Portal(s) – Large Sized Company

Management Portal* Portal(s) Division(s)

Department(s)

Users

www.smsmgt.example.com

www.sms.example.com

Here, your company name is “Example” with a website address www.example.com

www.example-airlines.com

www.airports.example.com

Multiple portals

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2.4 – Portal Vs. Management Portal

Portal Management Portal

One independent portal per company

Manages divisions, departments and users

Used for all sized companies or airport authorities

One management portal per company

View global reports using child portal data

Used by large companies and governments

Great for national/regional airport authorities

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2.4 – Portal Vs. Management Portal (Contd.)

Portal Management Portal

Portal(s)

Division(s)

Department(s) Users

Management Portal

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2.5 – Division(s)

Consists of: Departments and

Users

Created from functional or geographic company units. Examples:

North America, Latin America, Asia;

Maintenance, Flight Ops, Ground Handling, Helicopter, Fixed-wing, Food services

May be small regional airports under a CAA

Allows heterogeneous companies to integrate quality and safety programs from distinct business units

Management Portal

Portal(s)

Division(s)

Department(s) Users

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2.5 – Division(s) (contd.)

Users belong to divisions.

User cannot be assigned to more than one division.

Divisions may possess independent protocols:

Issue classification

Issue routing

Report escalation

Configuration settings easily allow users to see data from:

Only their division; or

All company divisions

Management Portal

Portal(s)

Division(s)

Department(s) Users

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2.6 – Department(s)

Belong to divisions

Facilitate meaningful reports for identifying trends or potential problems

Management Portal

Portal(s)

Division(s)

Department(s) Users

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2.7 – Users

Users belong to one or multiple roles

Custom roles can be easily added, such as pilots, mechanics, etc.

Public users may report issues using special “Public Issue Reporting” module.

Examples of roles: SMS Admin

Safety Manager (facilitates SMS program)

Dept. Head (manages corrective actions)

SMS Users (basic low-level user permissions)

SMS Auditor

Executive

Management Portal

Portal(s)

Division(s)

Department(s) Users

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2.7 – Users (contd.)

SMS Administrator(s)Safety Manager(s) Department Head(s)

SMS Auditor(s)

Users (Employee) or Public Users

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2.7.1 – User Roles

Portal Admin

SMS Admin

Safety Manager

Dept Head

Auditor

Built-in-Roles

2. Assign one or more roles to the user

New Role

1. Add a new user (Joe)

3. Add a new role 4. Assign user to the new role

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SECTION 3 – Configurations based on size of Company• Small Sized Company

• Medium Sized Company

• Large Sized Company

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3.1 – Small Sized Company

1 Portal

1 Division* (with pre-configured classifications)

9 Pre-defined departments *

Up to 100 Users

Note: Not recommended for international airports

* Divisions come with preconfigured classifications, including root causes and human factors

**Easily customize departments – add/delete/rename

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3.1 – Small Sized Company (contd.)

1 Portal 1 Division

Department(s)

1-100 Users

www. YourSafety.aero or www.sms. YourSafety.aero

Examples: Airport, ATC, Airline, Maintenance, etc.

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3.2 – Medium Sized Company

1 Portal

1-8 Divisions *

1-n Departments per division

Note: Divisions may be small regional airports (<100 users)

* Eight divisions per portal remains a comfortable upper limit without cluttering up the interface

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3.2 – Medium Sized Company (contd.)

1 Portal 2 - 8 Divisions

Department(s)

100-1000 Users

www. YourSafety.aero or www.sms. YourSafety.aero

Examples: Airport, ATC, Airlines, Maintenance, etc.

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3.3 – Large Sized Company

Multiple portals

Each portal managed separately with respective divisions

Reports can be aggregated across portals

Reports can be drilled down to division level

One “Management Portal” may securely access child portal data

Management portal is also an active, working portal

Independent child portals only see their data

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3.3.1 – Large Sized Company – Example I

Management Portal 1-n Portal(s) 1-n Division(s)

1-n Department(s)

n Users

www.smsmgt.YourCompany.aero

www.YourCompany.aero

www. YourCompany2.aero

www. YourCompany3.aeroMultiple portals

Examples: Airports, ATC, Airlines, Maintenance, etc.

www. YourCompany4.aero

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3.4 – Comparison Based on Sizes

Small Medium Large

# of Management Portal N/A N/A 1

# of Portals 1 1 Unlimited*

# of Divisions per Portal 1 1-8 10**

# of Departments per Division 9 *** Unlimited Unlimited*

# of Users per Division (max) 100 1000 Unlimited*

Aggregated Report from all the portals

N N Y

* depends on the resource available and goes up to 100000 ???** more than 10 divisions clutters up user interface, but is possible*** easily customize departments – add/delete/rename

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SECTION 4 – SMS Pro™ Modules

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4.1 – SMS Pro™ Core Modules

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4.2 – SMS Pro™ Module (My Safety)

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4.3 – SMS Pro™ Module (Safety Policy)

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4.4 – SMS Pro™ (Risk Management)

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4.5 – SMS Pro™ Modules (Safety Assurance)

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4.6 – SMS Pro™ Modules (Safety Promotion)

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A Complete Safety Management System