PowerPoint Presentation
Case Study: Automating Logistics in East Africa
The ClientFargo Courier Ltd2nd Largest courier company in Kenya
and East AfricaProcesses over 150 000 waybills per monthOver 90
branches and depots countrywideOver 450 couriers servicing these
depots
The Business Need
Increase ProductivityWant to be the number one courier company
in East AfricaUse technology to drive the business forwardUse
technology to reduce growing people costsHow can they do more with
same assetsManual processes are tediousLost revenuePoor customer
serviceGrowing Volumes and expanding presencePursue new
opportunitiesIn Kenya, Tanzania and Uganda
Grow eCommerce Capabilities
The Business Need
Want to be the number one courier company in East AfricaUse
technology to drive the business forwardUse technology to reduce
growing people costsHow can they do more with same assetsManual
processes are tediousLost revenuePoor customer serviceGrowing
Volumes and expanding presencePursue new opportunitiesIn Kenya,
Tanzania and Uganda
Successfully delivering logistics solutions since 1994...
Preferred Logistics Software provider in South AfricaProven
track record of deliverySimilar clients implemented in SA and other
countriesFunctionally rich solutionTransport, Mobile and Warehouse
Management software fits the business needForward thinking
innovative teamWilling to listen and engage Support 365 x 24 x
7
The ChallengesElectricity challenges in remote locationsServer
hosting in South AfricaThe option to work on-line and off
lineSolution standardisation across the businessMixture of courier,
breakbulk and messenger servicesCashless cash management system a
must haveLow cost stable devices - or project is not viableBig bang
rollout to prevent confusion or limit business disruptionTrain over
450 users, drivers and couriers to be ready for the Big Bang
rolloutImplement in traditional branches and unique
depotsOperational and Financial rollout in parallelImplement a
solution that create a paperless delivery environmentClient moved
into new super hub in Nairobi just prior to Go Live
The scenario of what we had to deal with
Staff that gets the job done no excuses
Improving Infrastructure
Supporting the business growth
Copyright Dovetail Business Solutions 2010
DIRECT DELIVERY
COMMUNICATION
Hi Fargo Couriers...
COLLECT POINT
PICK UP
DELIVERY POINT
DELIVERY
NBO DC
PICK UP
DELIVERY
PROCESSITEM
DRIVER DE-BRIEFLABEL & SCAN,WEIGHING & DIMENSIONING
RATINGSORTINGCONSOLIDATIONCROSS DOCK
LINE HAULMANIFEST
PROCESSITEMPROOF OF COLLECTIONCOLLECTGOODSLABELLINGSCANNING
MSA DC
DELIVERY
PICK UP
PROCESSITEM
REQUESTFORSERVICESTANDINGCOLLECTION
ORQUOTEINVOICINGELECTRONICDOCUMENT MANAGEMENT
PROCESSITEMDELIVERY MANIFESTSTORAGESCANNINGSORTINGROUTING &
SCHEDULING
ITEMDELIVER GOODS SCANNINGVERIFICATION
PROOF OF DELIVERY
Software to support this processPROCESS
10
Our Approach
Out of the box thinkingLimit reliance on traditional desktop
computingExtend access of the core FreightWare TMS module Simple
and easy to navigate User Interfaces for core operational
processingProcess standardisation across the businessUse one mobile
device for multiple purposesFind robust low cost Android devices
for mobile moduleCreate a stable solution with low bandwidth
usageAuto generate electronic documents for collections, waybills
& ePODsAutomatic rating and billing seamless interface into SAP
ERPIdentify and train a team of super users to support the system
Strong change management within the businessKey Project Success
Factors
Mobile Android Solution
Sourced a rugged, low cost Android device
Mobile Android Solution
FreightWare on a Device
On-Line Web and ePODs
Project Live before peak periodApprox 450 Mobile devices rolled
out, including TMS softwareInitial challenges overcomeSystem
issuesUser issuesNetwork issuesSystem adoption in the
businessSystem working well some minor issues to resolveOff line
and on line access works for the different modulesRating is
automated high complexityLive web track and trace available to
customersBusiness expanding to handle eCommerce services with new
technologyCurrent Status
Best Mobile User Award
Award for consistent and accurate use of Mobile solution in the
field
