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AudioCodes One Voice for Lync
AudioCodes One Voice for Lync
11
1One expert team for voice professional services
1One point of contact for voice support
One source for all voice network elements
Market leader in VoIP networking Products Ranked #1 in low and mid density media gateways for service providers Ranked #3 in enterprise session border controllers
Deployed in over than 100 countries in service provider and enterprise networks
Strong brand for quality & performance
Global partnership with leading telecom players
20 years of VoIP expertise
Public since 1999
AudioCodes: A Brief Intro
Strong Global Presence
Worldwide presence: Headquarters: Israel
USA and Canada
APAC: Singapore, Korea, China, India, Australia, Hong Kong
EMEA: UK, France, Benelux, Germany, Russia, Italy, South Africa, Poland
CALA: Miami, Brazil, Mexico, Argentina, Colombia
Global Distribution Network covering more than 100 countries
Support Centers covering all time zones
3 Logistics Centers in North America, EMEA and APAC
Suite of Solutions for Microsoft UC Voice
The only vendor with complete voice solutions offering for Lync
Competitive Position
The only vendor with comprehensive infrastructure for Lync, On-Premise, Hosted or Cloud based
Comprehensive Qualified Lync IP Phones
420HD IP-Phone 430HD IP-Phone 440HD IP-Phone
Qualified as Lync-compatible
HD VoIP with full support for Microsoft’s RTA codec* Full featured Boss Admin* Provisioning via Lync
Simple, secure sign-in Lync contacts displayed on LCD screen (440HD model)
Multilingual support
Lync presence indication
Benefit from full integration with Microsoft Unified Communications
Enhanced “Better Together” support over Ethernet
*Available Phase 2
Comprehensive Qualified Lync IP Phones
Multilingual support includes: English, Spanish, Portuguese, German, French, Italian, Russian, Ukrainian, Polish, Hebrew, Finnish,
Chinese, Korean
Automatic out-of-the-box installation Simple secured PIN Code authentication Fully featured Boss Admin*
Better Together over Ethernet Busy on Busy
Graphic multi-lingual LCD display (128 X 48)
4 programmable soft keys
420HD 430HD 440HD Graphic multi-lingual LCD display
(132 X 64) 6 multi-function keys 12 programmable speed dial
keys 4 programmable soft keys USB Headsets Support
Graphic multi-lingual LCD display (132 X 64)
6 multi-function keys 12 programmable speed dial
keys with presence monitoring Lync contacts with presence
displayed on dedicated LCD screen
4 programmable soft keys USB Headsets Support
*Available Phase 2
Complete Set of Products for All Connectivity Needs
SIP Trunking TDM Trunking Connectivity to Local PBX
Integration with Non-certified
IP-PBX
SBC for connecting to SIP Trunking or existing IP-PBX
Enhanced Gateways for connecting to PSTN or existing PBX
ELIN Gateways for E911 calling
Gateways for analog phones, modems and faxes
Range of densities, high availability and redundancy options
Full suite of SBC & Enhanced Gateways
AudioCodes SBCs and Enhanced Gateways offer investment protection Supporting gradual migration from TDM to Lync, and from PSTN to SIP Trunking using
the built-in Enterprise class Session Border Controller
Secured SIP Trunk connectivity Lync migration support with advanced routing features
TDM and IP-based Private Branch Exchanges Integration
Public Switched Telephone Networks connectivity
Connectivity for analog phones, fax machines
Small Sites Small - Medium Sites Medium - Large Sites Large Sites
Mediant 800 Mediant 1000 Mediant 2000 Mediant 3000
SBC and Enhanced Gateway Enhanced GatewaySBC and Enhanced Gateway SBC and Enhanced Gateway
Mediant 500
SBC and Enhanced Gateway
New in 2014 – Large Scale SBC offering
Large scale Session Border Controllers supporting data-center migration and private or hosted cloud topologies Extending AudioCodes SBC family of SBC Broad, uniform, mini-branch to data center, commonly manageable
Mediant 9000 2,000 - 16,000 sessions
- 12,000 SRTP Available Q1 2014
Software SBC Virtual Edition Server Edition
- Software only. Same capabilities as Mediant 9000 when run on similar HW spec
New - 2014
Pure SBC
AudioCodes SBCs offer Scalable Solution for any Enterprise needs
Supporting gradual growth for Lync Uniform functionality across all scales, interface types and
capacities and capacity
Secured SIP Trunk connectivity IP-based Private Branch Exchanges Integration
Small Sites Medium - Large Sites Very Large Sites
Mediant 4000 SBCUp to 5000 sessions
Mediant 9000 SBCUp to 12,000 sessions
Mediant 2600 SBCUp to 600 sessions
SBC PortfolioFlexibility. Uniformity. Manageability.
Mediant 500
Mediant 2600 Mediant 4000 Mediant 9000
Mediant SEMediant VE
Mediant 800 Mediant 1000 Mediant 3000
Pure SBC
Software SBC
Hybrid SBC
All SBC/Gateways have uniform functionality making it easy to plan and deploy
Configure your SBC in 5 minutes with SBC Wizard
Streamline SBC configuration with SBC Wizard
Quick step-by-step configuration for SIP Trunk and Hosted Services
On-line, up-to-date configuration Database for various partners (IPPBX, UCC, CC, SSW)
Covers all deployment topologies
Advanced configuration can continue, if needed by EMS or WEB
Link: http://www.audiocodes.com/mediant-sbc-configuration-wizard
Part of AudioCodes One Voice Operations Center suite
Full suite of Survivable Branch Appliances (SBA)
Family of Survivable Branch Appliances that can fit any branch location and size
Small Branches Small - Medium Branches Medium - Large Branches
Mediant 800 SBA Mediant 1000 SBA Mediant 2000 SBA
• SBA appliance with Router, access (WAN termination), PoE LAN Switch and firewall
SBA with Integrated access and data services
• RAID1, SSD , dual PS, and recovery utility to allow minimal MTTR
SBA with full resiliency
• Such as SIP Phones and Smartphones integration and recording
Advanced applications
Full modularity of Interfaces
• Advanced call routing, Call Forking and Active Directory look-up
Easy and smooth migration for Lync 2013 branch offices
• Including E911 and Emergency Location Identification Number (ELIN)
Supporting emergency calling standards
AudioCodes Applications for Lync
SmartTAP is a secure, stable and certified solution for Lync that enables the recording of key business interactions.
AudioCodes' Auto Attendant is an Interactive Voice Response (IVR) system that provides enterprises with a powerful and flexible tool to manage inbound calls and deliver them to the intended destinations. Available on Mediant 800/1000 SBA platforms or as a software package.
AudioCodes' Fax Server Application provides enterprises a tool to manage inbound (Fax2Mail) and outbound (Email2Fax) Fax calls.Available on Mediant 800/1000 SBA platforms or as a software package
AudioCodes offers a unique solution for Campus Mobility within Lync environments through comprehensive integration with industry-leading IP DECT platforms.
AudioCodes Applications for Lync - SmartTAP
Main features and capabilities Certified call recording solution for Microsoft Lync
No conferencing resources required
Full support for the Microsoft RTA codec
Remote branch survivability with buffering technology
A simple, easy-to-use centralized management web based interface.
Multiple call search criteria and filtering with customizable display of results
Live call monitoring and quality management
AudioCodes Applications for Lync - Auto Attendant
Main features and capabilities Supports voice activation menus, prompts and Text to Speech
Transfers callers to additional menus and extensions based on
caller input
Different IVR behavior for office open, close and holidays
Automatic Call Distribution (ACD) to agents based on Lync
presence
Graphical User Interface for managing IVR menus and call flow
Allows direct extension reach with minimal DID
Remote online management of the Auto Attendant service
Multi-Language support
AudioCodes Applications for Lync – Fax Server
Main features and capabilities Fax2Mail - Fax is received as email with PDF attachments
Automatic Fax Detection supporting T.38 and T.30 fax protocols
Mail2Fax - Send Faxes from the company email (Office, Home
or Mobile) with attachments (e.g. DOC, PDF, Excel, Power Point,
Images, TXT etc.
Easy to set up - integrates with the enterprise’s Active Directory
(LDAP) and the enterprise’s mail server (SMTP)
Scalable from a few to dozens of fax ports
Support for corporate fax, dedicated fax number for specific
users and combined voice/fax mailbox
Distributed or centralized Fax solution
AudioCodes Applications for Lync – Campus Mobility
Main features and capabilities Integrated with Lync presence, Active Directory
Works in conjunction with Lync clients and IP phones
Offers IP DECT coverage over large area with roaming and seamless
handover
Can scale to support thousands of users
Works in conjunction with Microsoft SBA
Based on a certified Microsoft protocol interface
Supports Lync security features, such as SIP over TLS and Secure RTP
Support a variety of IP DECT systems includes:
AudioCodes One Voice Operations Center
A holistic suite of life-cycle management applications for large scale cloud or premise-based unified communications deployments
Uniformly monitoring, managing and operating AudioCodes’ Session Border Controllers (SBC), Media Gateways and Microsoft Survivable Branch Appliances (SBA), Multi Service Business Router (MSBR) and IP Phones.
New - 2014
Managing Lync Voice Networks
GatewaysE-SBCs
SurvivableBranch
Appliances
IP Phones
Analog Devices
Front end servers
Back end SQL
server
Operations Center
Microsoft SCOM
Lync Voice Administrator
Single point of interface to Lync
Voice OAM&P
IT Administration and Helpdesk
Manage Voice Network alarms
SNM
P
Lync Network
Operations center
LDAP
Topo
log
y an
d Q
oE
CDRs
SNM
P,
HTT
P an
d TC
P
Alarms
Analyzer*Routing Manager*Session ExperienceElement Manager
Operations Center - Packages
Operations Center
* H2/2014
One Voice Network
Operations Center – Layered Management
WAN
Element and Network Management
Service Monitoring and Assurance
HQ
Faults & alarmsMass operations Installations & configuration
Voice quality monitoring Service creation & routingPerformance & analysis
SBA Pro Connect
A powerful tool for centralized mass installation and updates
of AudioCodes SBA deployment
SBA PRO Connect is design to perform
Update the SBA with the Microsoft Cumulative Update (CU)
Upgrade the SBA to the new Lync version (from 2010 to 2013)
Integration with Microsoft SCOM
SCOM plug-in to monitor the SBAs and Enhanced Gateways through Microsoft centralized System Center Operations Manager
AudioCodes provides a Management Pack that enables users to monitor AC devices (Mediant 1000, 1000 MSBR, 2000, 3000) using the SCOM interface via SNMP protocol Management features include the use of the discovery module, health states, alerts and performance counters
Session Experience Manager
An intelligent analysis tool to monitor the quality of Voice over IP
calls over the entire network
Comprehensive real time network and list views with Both ad hoc
and periodic scheduling statistic reports
Simple and intuitive graphical User Interface for quick problem
root cause analysis with in depth zoom into
specific network elements and logical links
Real time alerts on aggregated data
The Voice Experts @ our Partners Service
Planning & Design
Site Survey, Installation &
Implementation
AudioCodes Academy
Network Voice Readiness
Assessments
24x7 Technical Support
12
6
39
Software Upgrades
Remote Monitoring
Hardware Replacement
Global Logistics
Local Technician Dispatch
Plan
Implement
Operate
AudioCodes professional services are offered via our business partners
Designed to augment technical/logistical capabilities of partners on a global reach
AudioCodes Solutions in Microsoft® Lync™ Server 2013 Environment - Advanced
One Expert Team for All Your Services Needs
AUDIOCODES ACADEMY - Career Development with LyncA full suite of training to develop your technical skills for Lync deployments using AudioCodes
Hands-on certification training
Remote instructor led training
Trainings by local training partners
Online Instructor Led - AudioCodes Solutions in Microsoft® Lync™ Server 2013 Environment - Essentials & Configuration
AudioCodes Solutions in Microsoft® Lync™ Server 2013 Environment - Essentials & Configuration
Certification Training – Participants are awarded with AudioCodes professional certification
Educational Training – Participants are awarded with record of completion
AudioCodes One Voice for Lync
Comprehensive product and service program
Simplifying voice-enablement of Microsoft Lync
Wide product portfolio of voice network elements
Advanced support services and consulting expertise