AT YOUR SERVICE: HOW TO GET CUSTOMER SERVICE RIGHT

EVERY TIME

Course content © 2010, Harrison Monarth. Published by BCCG. All rights reserved. Reproduction or redistribution is prohibited without prior written permission.

Things you will learn

The important factors that build an experience between customers and businesses

Knowing how customer’s thinkTurning customers into brand

evangelistsResolving customer complaints

elegantly

Course content © 2010, Harrison Monarth. Published by BCCG. All rights reserved. Reproduction or redistribution is prohibited without prior written permission.

Coach Profile

• Executive Coach specializing in effective communication, persuasion strategy and speaking to influence.

• Head Coach at GuruMaker

• New York Times Bestselling Author

• Author of “The Confident Speaker” and “Executive presence – the art of commanding respect like a CEO”

Course content © 2010, Harrison Monarth. Published by BCCG. All rights reserved. Reproduction or redistribution is prohibited without prior written permission.

Thank You!www.CareerShorts.com

Presented by Harrison Monarth Published byCourse content © 2010, Harrison Monarth, GuruMaker Inc. Business Communication Coaching Group ™ LLC

All rights reserved. Reproduction or redistribution is prohibited without prior written permission.