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If you don’t have the strength to impose your terms upon life, you must accept the terms it offers you.. - T.S. Eliot Growing Importance of Assertive Communication at Workplaces

Assertive Communication At Workplaces

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The importance of assertive communication practices at workplaces across the globe. This presentation is a part of case-study based lecture at Symbiosis Institute of Business Management, Bengaluru, India. All rights reserved .

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Page 1: Assertive Communication At Workplaces

If you don’t have the strength to impose your terms upon life, you must accept the terms

it offers you..- T.S. Eliot

Growing Importance of Assertive Communication

at Workplaces

Page 2: Assertive Communication At Workplaces

Standing up for your personal rights• Your personal rights• Expressing yourself

in direct, honest and appropriate way

Without being aggressive, Quality of being • Self assured• confident

Developing your assertiveness starts with• Knowing who you

are• Belief in the values

you bring

ASSERTIVENESS

Page 3: Assertive Communication At Workplaces

When you have all three things, you get..

Self-Confidence Helps to improve your work-life

Page 4: Assertive Communication At Workplaces

Assertive communication is the straightforward and open expression of your needs, desires, thoughts and feelings.

Assertive communication involves advocating for your own needs while still considering and respecting the needs of others.

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Page 6: Assertive Communication At Workplaces

Different Communication

styles

Assertiveness

Passive

Aggressive

Passive Aggressive

Page 7: Assertive Communication At Workplaces

At workplaces Dynamic balance between Aggressive & Passive conduct

Value your right without violating the rights of others

Receive criticism & compliments positively

Express your thoughts & feelings in a healthy & positive manner

Learn to say ‘No’ when you need to

Page 8: Assertive Communication At Workplaces

What Should an

Organization Do?

Commitment and willingness to address the

situationRecognition,

Self-awareness and creating

opportunities

Standard set of behaviour

policies and procedures

Encourage employees to

report disruptive behaviours

Taking action though

appropriate intervention strategies.

Focused team training

programs

Having a clinical champion or early adopter

Page 9: Assertive Communication At Workplaces

Employees should have

The right to be consulted

about decisions that affect them in

their work. The right to know what is expected of

them in their jobs.

The right to make genuine mistakes and

do not deserve blame and put-

downs.

The right to feel

respected in the

workplace.

The responsibility to

respect other employees’

rights, irrespective of

seniority.

What Should an Organization keep in

Mind?

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Consequences of Neglecting Assertive Communication

Lack of self confidence and low self esteem

Negative feeling and thoughts about oneself

Unable to take control of any situation and dependent on others

Dismissive of feedback

Unwilling to take responsibility and initiatives

Use of harsh words and offending others

Submissive attitude

Page 34: Assertive Communication At Workplaces
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Is Assertiveness Important at workplace ?

No Work-ex With Work-ex0

10

20

30

40

50

60

4339

73

50

57

0 1

Agree Somewhat Agree Strongly Agree Strongly Disagree

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Is Assertiveness Important at Social life?

No Work-ex With Work-ex0

10

20

30

40

50

60

70

59

53

73

14 13

20

31

Agree Disagree Somewhat Agree Strongly Agree

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Respondents whoConsciously try to be Assertive

No Work-ex With Work-ex0

10

20

30

40

50

60

41

18

27 2732

55

Can't Say No Yes

Page 38: Assertive Communication At Workplaces
Page 39: Assertive Communication At Workplaces

Kashyap

Kashish

K.Sriram

Kevin

HarshadKavya