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Social. Cloud. Analytics.Amplify your business
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Lightening talk at#EntDigi EnterpriseDigitalSummit
Paris,June1st2016
AreEnterpriseMessagingPlatformsà laSlacktheFutureCollaborationPlatforms?
SiegfriedLautenbacher@beaservices1
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WhohasHands-onExperience?Let’scheckifthereisexperiencewithslackintheaudience
Who knows #slack from own hands-onexperience?(tested,experimented,played with)
Who uses #slack?productively inhis/herorganisation(or justforsome notsoimportant externalgroups?)
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WhyDoITalkAboutThisTopicBecauseBjörn askedme.WehavealongtrackrecordinHighPerformanceCollaborationincludinghands-onexperienceinvariousplatforms.WithSlackinexperimentalphase.One(yes,“1”)commercialprojectinLatinAmerica
ShortCompanyHistory• Becketal.Servicesisanindependent,entrepreneur-ownedconsultingcompanyforITprojectsandservices.
• LocationsinGermany,Switzerland,Romania,BrazilandSingapore:weworkinternationally.
• Since1999,weactasareliablepartnerforourcustomers.
• Today,around80peopleareworkingforourcustomersworldwide
• Onlythosewhochangeremain.AndsuchisthestoryofBecketal.Servicesalsoastoryofpermanentchange.
@beaservices1
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A Reminder (to myself)
„Toolsare alljustareflectionoftheway you choose tocommunicate“.
Social. Cloud. Analytics.Amplify your business
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Yes.Theyare
„Are Enterprise Messaging Platforms à la Slack theFuture Collaboration Platforms?“
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WhySlackisthenextcollaborationplatformLearningfromtheDigitalistas Slackbringsusbackthefreedomtocommunicate.
Bild
1Conversations,puttowork
2
3
Trueubiquity.Madeforamobileworld
Chatbasedcollaborationconnectspeople,tools,process,andautomationintoatransparentworkflow.
UserexperienceisREALLYcoherentinalldifferentformat/crossdeviceexperience:mobile,website,apps
Painless“office“integrationsBasicDocmgmt functionalities,painlessintegrationofappslikeQuip
4SeamlessprocessintegrationBots.Didwealreadytalkaboutbots?ThenewAppstorewithout interface
5 SimplifiedentitlementVeryeasyverystraightforwardusermanagement/authentication,rightsmanagement(easyfor2pizzateams- maybenotyetenterpriseready)
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No.Theyaren’t
„Are Enterprise Messaging Platforms à la Slack theFuture Collaboration Platforms?“
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„Groupchat islikebeing inanall-daymeetingwith randomparticipants and no agenda.“JasonFriedSource:https://m.signalvnoise.com/is-group-chat-making-you-sweat-744659addf7d#.dvfwh2b8m
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WhySlackisn’tthenextcollaborationplatform
Bild
1Justanothervendorlock-in
2
3
ForDigitalistas mainly
Yes.Slackisanenterprise.Theywantyourmoney.
Slacketal.requireanew(old)mind-setagain.Notsoselfexplaining.Maybeachallengeforesomeofus.
(US-)CloudonlyStillanissue?
4 FeelinglostWhereisthe importantstuff?WhatdidImissinthelastdays?Tomuchnoise…Notoolsto“densify”content
5 Fill inyourownprejudiceshere..
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Multimodal Collaboration
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MaybeThe“One-FitsAll”approachiswrong?Especiallyforlargeenterprises?Canwelearnfromthe“bimodalIT”approach?.
• Platforms/Vendorscomeandgo.Focusontheusageandtheusagepatternsinsteadoftrying tofind theholygrailplatform.
• Thebot-patternwillremain:chatbasedcollaborationenablesnewbot2.0possibilities (—›Intelligent,AI,NPL,Cognitive,Watsonetal.)
• MaybeGartners “bimodal IT”conceptisagoodanalogy:
Source:http://www.gartner.com/it-glossary/bimodal/
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HowdotheMode1Platformprovidersreact?Theirmainproblem:Complexlegacycollaborationmonoliths. SomeExamples(rough &superficial)
Today “Slack”reaction
Microsoft Office365groupsconnectorsSkype forbusinessasateammessengerplatformwithbotsframeworkasaslackcompetitor
http://www.cmswire.com/social-business/office-365-groups-gets-connectors-but-slack-it-aint/
IBM Intelligentassistents inverseandconnections
ProjectToscanaasacompletelynewplatformasa“enterprisereadyslack”?
WebuiltourownintegrationbotbetweenSlack&CNX“harambot”
MangoApps Integration V1.0donehttps://help.mangoapps.com/how-do-i-setup-slack-integration
Zielstattstr.42,81379München
@beaservices1
+49895388630
Amplify your businessGet inTouch
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Interesting ReadingsSlack/Hipchat:
http://slackvshipchat.com/
https://medium.com/swlh/the-tool-isn-t-the-problem-5e19b6857e56#.qv09kihjb
General:
https://m.signalvnoise.com/is-group-chat-making-you-sweat-744659addf7d#.dvfwh2b8m
http://www.fastcompany.com/3059265/the-future-of-work/what-its-like-to-use-a-chatbot-to-apply-for-jobs
https://www.bea-services.de/blog/slack-etal-lernen-von-den-digitalen (inGerman)
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OpenSourceAlternativestoSlack&HipChatTherearealotofopen-source TeamMessengers
Mattermost (alsoself-hosted) Zulip RocketChat
Andmanyothers.Source(inGerman):http://t3n.de/news/open-source-messenger-oneteam-584284/
Youwantmore ?@beaservices1 @ Beck et al. Services [email protected]
BeaS DNA
Social
BeaS Group
Cloud
Facts
Analytics
Partner
Support Services
Principles
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Becketal.Sedcard
Customercentricity
ServiceOrientation
Passion
Collaboration
Becketal.ServicesGmbH
Becketal.ServicesSuisse
Becketal.ServicesBrazil
Becketal.ServicesRomania
Foundation 1999
Employee 75(45inD)
Revenue 2015 € 7millions
Shareholder&ManagingDirector
Mr.SiegfriedLautenbacher
• Humantohumanservices• Thinkingfromthecustomerpoints• Cooperationforsuccess• Servetheneedsofthecustomers• Curiosityandpassionarethemostimportantprerequisitesforsuccess• Nothingisunchangeable• Take responsibility
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