Last week I discussed in collaboration with APQC the survey results of the Kelly Global Workforce Index-The Leadership Disconnect.This survey examines the issue of leadership in the contemporary workplace from the employee perspective. It explores the way that workers think about the quality, direction, and style of leadership, and the degree to which they share the goals of those who head their organizations. This research brings together the findings from almost 170,000 respondents from 30 countries and showcases the leadership issues across industry sectors, and globally, across the Americas, Europe and Asia Pacific. Here are the slides of the webcast.
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1. May HCM Webinar: The LeadershipDisconnectMichael Kirsten,
Kelly Services
2. 2 2013 APQC. ALL RIGHTS RESERVED. Housekeeping Audio is
available through computer speakers or telephone. All lines are
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the right of your screen. n Type in your quesLon and click send. n
All quesLons will be answered during the Q&A session at the
end. GoToMeeLng technical support: (888) 259-8414 or 1 (805)
690-5751. A copy of the recording and slides will be sent to
registrants following todays presentaLon.
3. Kelly Global Workforce Index: Acquisition and Retention in
the War for Talent
4. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentSurvey Almost 170,000 respondents 30 countries in
the Americas, APACand EMEA Divided by Gen Y (age 19-30), Gen X(age
31-48) and Baby Boomers (age49-66).
5. Kelly Global Workforce Index: Acquisition and Retention in
the War for Talent
6. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentKey Results
7. Kelly Global Workforce Index: Acquisition and Retention in
the War for Talent
8. Kelly Global Workforce Index: Acquisition and Retention in
the War for Talent
9. Kelly Global Workforce Index: Acquisition and Retention in
the War for Talent
10. Kelly Global Workforce Index: Acquisition and Retention in
the War for Talent
11. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentDetailed Results
12. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentLEADERSHIP STYLE(BY REGION)How satised are you
with your managements leadership style? (Total satised %, by
region)AMERICAS EMEA45% 34%APAC ALL COUNTRIES39% 38%
13. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentLEADERSHIP STYLE:AMERICASHow satised are you with
your managements leadership style? (Total satised %, by
country)42%43%55%58%303540455055606570UnitedStatesCanadaMexicoPuertoRico
14. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentLEADERSHIP STYLE:EMEAHow satised are you with
your managements leadership style? (Total satised %, by country)51%
45% 39% 38% 37% 35% 34% 33% 33% 32% 32% 32% 31% 30% 29% 25%
20%102030405060ItalyPortugalFranceNetherlandsGermanySwedenLuxembourgSouthAfricaDenmarkBelgiumPolandUnitedKingdomHungarySwitzerlandIrelandNorwayRussia
15. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentLEADERSHIP STYLE:APACHow satised are you with
your managements leadership style? (Total satised %, by country)47%
42% 41% 39% 39% 37% 36% 33% 30%2025303540455055Leadership style -
APACHongKongIndonesiaMalaysiaSingaporeAustraliaNewZealandIndiaThailandChina
16. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentLEADERSHIP STYLE(BY GENERATION)How satised are
you with your managements leadership style? (Total satised %, by
generation)40% 37% 37%GEN Y GEN X BABY BOOMERS
17. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentLEADERSHIP STYLE (BY PROFESSIONAL/TECHNICALAND
NON-PROFESSIONAL/TECHNICAL)How satised are you with your
managements leadership style? (Total satised %)41%
38%PROFESSIONAL/TECHNICALNON-PROFESSIONAL/TECHNICAL
18. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentLEADERSHIP STYLE(BY INDUSTRY)How satised are you
with your managements leadership style? (Total satised
%)45%44%43%43%43%41%41%41%41%39%39%38%37%37%30 35 40 45
50Hospitality/Travel/LeisureTransport/DistributionOtherRetailLife
SciencesFood and BeverageFinancial
ServicesChemicalsAutomotiveUtilities/Oil/GasGovernmentInformation
TechnologyEducationBusiness Services
19. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentPREFERRED LEADERSHIP STYLEWhich of the following
do you prefer as a leadership style in the
workplace?0%5%10%15%20%25%30%OtherDont
KnowAuthoritativeHumbleServitudeMoral/EthicalVisionaryEmpatheticEmpoweringDemocratic
20. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentLEADERSHIP STYLE:PREFERRED VS. ACTUAL
21. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentLEADERSHIP STYLE:PROFESSIONAL/TECHNICAL WORKERS
PREFERRED VS. ACTUAL
22. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentMANAGERIAL INSPIRATION(BY REGION)Does your
current manager inspire you to do your best work? (% Yes, by
region)AMERICAS EMEA52% 44%APAC ALL COUNTRIES54% 48%
23. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentMANAGERIAL INSPIRATION:AMERICASDoes your current
manager inspire you to do your best work? (% Yes, by
country)50%52%52%62%3540455055606570MexicoUnitedStatesCanadaPuertoRico
24. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentMANAGERIAL INSPIRATION:EMEADoes your current
manager inspire you to do your best work? (% Yes, by country)51%
50% 49% 48% 48% 47% 46% 46% 45% 45% 44% 43% 40% 37% 36% 34%
34%253239465360DenmarkPolandPortugalNetherlandsGermanyRussiaUnitedKingdomSwedenIrelandItalyFranceHungaryLuxembourgNorwayBelgiumSouthAfricaSwitzerland
25. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentMANAGERIAL INSPIRATION:APACDoes your current
manager inspire you to do your best work? (% Yes, by country)65%
58% 58% 52% 52% 51% 44% 40%
38%3075HongKongIndonesiaMalaysiaSingaporeAustraliaNewZealandIndiaThailandChina
26. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentMANAGERIAL INSPIRATION(BY GENERATION)Does your
current manager inspire you to do your best work? (% Yes, by
generation)51% 47% 47%GEN Y GEN X BABY BOOMERS
27. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentFEEDBACK ON EMPLOYER(BY REGION)When speaking to
others, do you speak highly of your employer? (% Yes, by
region)AMERICAS EMEA67% 58%APAC ALL COUNTRIES55% 60%
28. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentFEEDBACK ON EMPLOYER:AMERICASWhen speaking to
others, do you speak highly of your employer? (% Yes, by
country)60%64%67%73%50607080CanadaPuertoRicoUnitedStatesMexico
29. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentFEEDBACK ON EMPLOYER:EMEAWhen speaking to others,
do you speak highly of your employer? (% Yes, by country)74% 73%
69% 67% 65% 62% 58% 58% 58% 57% 56% 55% 54% 53% 50% 36%
32%25354555657585GermanyDenmarkSwitzerlandUnitedKingdomLuxembourgSouthAfricaPortugalIrelandHungaryPolandFranceBelgiumNetherlandsItalySwedenRussiaNorway
30. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentFEEDBACK ON EMPLOYER:APACWhen speaking to others,
do you speak highly of your employer? (% Yes, by country)60% 58%
57% 57% 56% 52% 52% 50%
42%3065HongKongIndonesiaMalaysiaSingaporeAustraliaNewZealandIndiaThailandChina
31. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentEMPLOYER VISION(BY REGION)Do you believe in what
your employer is trying to accomplish (the companys
mission/purpose)? (% Yes, by region)AMERICAS EMEA68% 56%APAC ALL
COUNTRIES67% 62%
32. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentEMPLOYER VISION(BY INDUSTRY)Do you believe in
what your employer is trying to accomplish (the companys
mission/purpose)? (% Yes, by
industry)70%68%67%67%67%66%65%65%65%65%64%64%62%62%30 40 50 60 70
80
90Hospitality/Travel/LeisureTransport/DistributionRetailOtherInformation
TechnologyChemicalsFinancial ServicesFood and
BeverageAutomotiveLife SciencesGovernmentBusiness
ServicesUtilities/Oil/GasEducation
33. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentQuestions to ponder?
34. Kelly Global Workforce Index: Acquisition and Retention in
the War for TalentABOUT KELLY SERVICESKelly Services, Inc. (NASDAQ:
KELYA, KELYB) is a leader in providing workforce
solutions.Kellyoffers a comprehensive array of outsourcing and
consulting services as well as world-classstafng on a temporary,
temporary-to-hire and direct-hire basis. Serving clients around the
globe,Kelly provides employment to more than 550,000 employees
annually. Revenue in 2011 was$5.6 billion. Visit
www.kellyservices.com and connect with us on Facebook, LinkedIn,
and Twitter.Download The Talent Project, a free iPad app by Kelly
Services.ABOUT THE KELLY GLOBAL WORKFORCE INDEXThe Kelly Global
Workforce Index is an annual survey revealing opinions about work
and theworkplace. More than 168,000 people across the Americas,
EMEA and APAC regions respondedto the 2012 survey. This survey was
conducted online by RDA Group on behalf of Kelly Services.An Equal
Opportunity Employer 2012 Kelly Services, Inc.
X0617kellyservices.com
35. 35 2012 APQC. ALL RIGHTS RESERVED. Final Q & A
36. 36 2013 APQC. ALL RIGHTS RESERVED. Next StepsElissa Tucker,
Research Program Manager, APQC
37. 37 2013 APQC. ALL RIGHTS RESERVED. Learn More About
LeadershipPar/cipate in APQCs Latest Study Sign up to receive our
survey and be noLed as results are released
hMp://www2.apqc.org/leadershipskillsdecit
38. 38 2013 APQC. ALL RIGHTS RESERVED. Learn More About
LeadershipRead my human capital insLtute blog post Whats Behind the
Leadership Shortage? Explore APQCs Past Leadership Research
Checklist for Developing World-Class Leaders Succession Planning
and Leadership Development (CollecLon) Managing ExecuLve
Performance (CollecLon)
39. 39 2013 APQC. ALL RIGHTS RESERVED. Beyond LeadershipWatch
for Our New Releases Strategic HR Partnerships qualitaLve results n
3 in-depth case studies n Key ndings report (QuanLtaLve results
already released: Strategic HR Partners are Dierent: Survey Results
Analysis) Improving Performance Management at APQCCase Study
40. 40 2013 APQC. ALL RIGHTS RESERVED. Beyond
LeadershipParLcipate in APQCs RecruiLng Benchmarking BENCHMARK YOUR
RECRUITING PRACTICE - A Great Oer for HR Capitalist Readers...
Click here to take the recruiLng survey In exchange for
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41. 41 2013 APQC. ALL RIGHTS RESERVED. Beyond LeadershipLearn
About Upcoming APQC Studies What Makes HCM Top Performers Dierent?
HCM Process Improvement HCM Measurement and AnalyLcs in PracLce
Sign up to be noLed about APQCs research on these and other topics.
And follow our progress on hBp://www2.apqc.org/allthingshcm
