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Slides from my talk to APM in Leeds on 18 Sep 2014. Why do projects fail? What sort of failures are OK? How can portfolio and programme managers improve their success rates? How do you set up an effective assurance programme? What is the PMO's role in all this?
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Supporting Reviews & Assurance APM, Sep 2014 1
Supporting Reviews & Assurance
The Role of the PMO
2
Outline
Projects fail
That’s OK
Portfolio mgt is easier than project mgt…
… provided you can get the right information
Setting up an assurance programme
Supporting Reviews & Assurance APM, Sep 2014
3
Why do projects fail?
Simon Schoeters
Supporting Reviews & Assurance APM, Sep 2014
4Christiaan Triebert
We lose touch with realitySupporting Reviews & Assurance APM, Sep 2014
5Simon Schoeters
Failure becomes obvious when we run back into reality
Supporting Reviews & Assurance APM, Sep 2014
6
Failure is OK!
L Gnome
Supporting Reviews & Assurance APM, Sep 2014
7
There are 2 types of failure: Inherent & Unnecessary
macrophile
Supporting Reviews & Assurance APM, Sep 2014
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Statistics don’t work for project managers
Steve A Johnson
Supporting Reviews & Assurance APM, Sep 2014
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Statistics do work for portfolio & programme managers
James Bowe
Supporting Reviews & Assurance APM, Sep 2014
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Portfolio & programme managers have more tools
veryuseful
Supporting Reviews & Assurance APM, Sep 2014
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But they often don’t have the information they need
IsaacMao
Supporting Reviews & Assurance APM, Sep 2014
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But they often don’t have the information they need
derekGavey
Supporting Reviews & Assurance APM, Sep 2014
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But they often don’t have the information they need
maveric2003
Supporting Reviews & Assurance APM, Sep 2014
14
But they often don’t have the information they need
Jeroen_bennink
Supporting Reviews & Assurance APM, Sep 2014
15Grand Canyon NPS
That’s where the PMO helps – providing clear information
Supporting Reviews & Assurance APM, Sep 2014
16Kheel Centre,
Cornell University
Supporting Reviews & Assurance APM, Sep 2014
IvanWalsh.com
Right Information – Skills – Process – Stakeholders
17Supporting Reviews & Assurance APM, Sep 2014
ell brown
PMOs can work at three levels
18
The role of assurance is to provide validated information
owenwbrown
Supporting Reviews & Assurance APM, Sep 2014
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How do we set up an effective programme of reviews?
Colin_K
Supporting Reviews & Assurance APM, Sep 2014
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1) Make reviews the norm
Lars P.
Supporting Reviews & Assurance APM, Sep 2014
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2) Be clear who you’re serving
Bird Brian
Supporting Reviews & Assurance APM, Sep 2014
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3) Tune investment to risk levels
digitalmoneyworld
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4) Use a mix of review types
vie_ascenseur
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5) Negotiate clear objectives for each review
Richard_of_England
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Recommendations to improve review artefacts
Review execution
Inputs
Artefacts & otheritems to review, plus supporting details.
Outputs
Improved artefacts.
Go / No -go decision.
Baseline Criteria Reference Models
Control parameters
Feedback to improve reference models
Analysis Loop
6) Run a structured process
Supporting Reviews & Assurance APM, Sep 2014
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7) Focus on evidence
Simon Schoeters
Supporting Reviews & Assurance APM, Sep 2014
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8) Manage logistics
strudelt
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9) Minimise overheads
jcroninone
Supporting Reviews & Assurance APM, Sep 2014
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10) Train people
One Laptop per Child
Supporting Reviews & Assurance APM, Sep 2014
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11) Act on findings
mikebaird
Supporting Reviews & Assurance APM, Sep 2014
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12) Monitor effectiveness
SearchEnginePeopleBlog
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13) Disseminate lessons learned
The U.S. Army
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Assurance supports stakeholder communications
Keoni Cabral
Supporting Reviews & Assurance APM, Sep 2014
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Summary
We engage with risks to achieve rewards
Sometimes the risks win
Aim is to eliminate unnecessary failure
Program & portfolio mgrs have a lot of tools
They need information in order to use them
Reviews & assurance provide this information
PMOs can do a lot to set up effective reviews
Supporting Reviews & Assurance APM, Sep 2014
35
Unnecessary Failure…
… happens when people with the skills, resources and authority to act effectively don’t get full, validated information about
project status and issues.
The role of reviews and assurance is to provide this information.
Supporting Reviews & Assurance APM, Sep 2014
37Supporting Reviews & Assurance APM, Sep 2014
Making sense of technology… Many organisations are caught up in the
complexity of technology and systems. This complexity may be inherent to the
technology itself. It may be created by the pace of technology change. Or it may arise from the surrounding process, people and governance structures.
We help untangle this complexity and define business strategies that both can be implemented and will be adopted by people throughout the organisation and its partner network. We then help assure delivery of implementation projects.
Clients… Cisco Worldwide Education – Architecture and research for e-learning and educational systems Council of Europe – Systems for monitoring compliance with international treaties; e-learning systems Dover Harbour Board – Systems and architecture review Greenpeace – Project reviews, enterprise architecture, digital strategy MessageLabs – Architecture and assurance for partner management portal National Savings & Investments – Helped NS&I and BPO partner develop joint IS strategy The Open University – Enterprise architecture, CRM and product development strategies Oxfam – Content management, CRM, e-Commerce Thames Valley Police – Internet Consultancy Sony Computer Entertainment – Global process definition Amnesty International, Endemol, Intel, tsoosayLabs, Vodafone, …
Graham Oakes Ltd
