IS Directory On-Call Scheduling

Infinity Intelligent Directory On-Call Scheduling* provides a powerful and flexible tool to assign schedule coverage, view schedule coverage, dispatch messages to schedule contacts, and extend schedule information to clients via Web access (requires a Web On-Call Scheduling license).

Ease of Operator UseIntelligent Directory On-Call Scheduling presents on-call information to operators in the same window as

directory listing information, allowing operators to easily move between viewing on-call information and directory information. The new directory window can be presented automatically when an operator answers a call or can be brought up on demand. Operators can choose to view information from the listing viewpoint or the on-call viewpoint.

Operator, supervisor, and Web users can select to view on-call coverage information using a List View, a Daily Calendar View, a Weekly Calendar View, or a Monthly Calendar View.

Override allows operators to quickly change on-call assignments temporarily.

Each Intelligent Directory can have an unlimited number of On-Call Schedules.

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On-Call Scheduling Contacts*

Infinity Intelligent Directory Listings can be defined as On-Call Schedule Contacts. Each On-Call Schedule Contact can be assigned to specific Contact Roles to cover the scheduling requirements for On-Call Schedules. The Contact Roles define the type of resource the contact is, such as a nurse, a pediatric resident, a trauma physician, an IT network engineer, an installation technician or any custom- designed Role.

Contacts with Roles matching the requirements for an On-Call Shift are then available to be scheduled for the Shift.

Operators viewing an On-Call Schedule can see the coverage assignments for each On-Call Shift. Coverage assignments display the Contacts covering the Shift and the Roles they are filling. Operators can select to view details about the Contacts, including the Contact Listings, Contact Details, and Contact Methods.

Operators viewing an Intelligent Directory Listing can see the detailed information about the Listing, including the Contact Description, Contact Details, available Contact Methods and any On-Call assignments.

Each Intelligent Directory Listing can have a Status Schedule. Operators can temporarily override the Status Schedule at any time.

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On-Call Scheduling ShiftsOn-Call Schedules are organized into Shifts. Shifts are custom designed to define the coverage requirements for the schedule for specific time frames, days of the week, dates, and recurrence patterns. Shifts can be set to recur on an hourly, daily, weekly, or monthly basis, providing an easy way to set up schedules in advance.

Contact Role requirements can be assigned to a Shift. This allows supervisors to define the types of Contact Roles that are required

to cover each Shift. When schedulers are assigning coverage for a Shift, they see and can select from a list of available contacts matching the required Contact Roles. When viewing on-call coverage, schedulers see whether each Shift has full coverage or not, based on whether the required Contact Roles have been filled. Each Shift Contact Role can also have minimum and maximum coverage values, allowing a Shift to be designed to require as many contacts of a specific Role as are necessary.

On-Call Schedule Contact Roles can be set for Exclusive coverage. Exclusive coverage means that a contact can only be scheduled for one schedule at a time. This ensures that contacts are not double booked for coverage.

Exclusive coverage is a great way to build a Vacation or Unavailable Calendar. If a contact is assigned to the Vacation Shift, they cannot be assigned to any other shifts.

Custom-designed shifts are easy to set up using the IS On-Call Scheduling templates. Shifts can include time range and recurrence pattern settings.

Features: Benefits:

Integral Component of Intelligent Directory* Use Intelligent Directory Listings as contacts for On-Call Scheduling

Single Point of Access For Directory and On-Call Information

One point of entry and access for all information related to Intelligent Directories and On-Call Schedules

Unlimited Number of On-Call Schedules Per Directory Subject

Enter a Directory Contact into one Directory Subject and use it for many On-Call Schedules

Unlimited Number of On-Call Schedule Assignments

Use Contact Roles to ensure all coverage requirements are filled for each shift

On-Call Shifts With Contact Role Requirements and Recurrences

Enter schedules months in advance using the unlimited number of assignments

On-Call Coverage Temporary Overrides Handle temporary changes to schedule coverage with overrides

Flexible Schedule Views Using Calendar Tools View schedules with user friendly calendar views

On-Call Shift Minimum, Maximum, Exclusive Settings

Ensure proper number of resources are covering. Exclusive settings can be used for vacation calendars.

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