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Altitude uCI 8™ new social media customer service features allow contact centers to monitor, engage and respond to customers and prospects in Facebook and Twitter, using: - Unified, intelligent multimedia interactions routing to skilled agents; - Truly unified customer history, including all multichannel interactions; - Multimedia agent desktop with knowledge base and spell check; - Proactive notification and posting in social media; - Integrated chat, messaging and email; - Tools that measure and monitor service levels, business and operational KPI’s; - Business workflow processes for quality control and approved actions; Interoperability with social aggregators and social monitoring engines. More information in: http://www.altitude.com/uci8
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