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Law Firm 3.0: Leading the New Normal 18 -19 October 2013 Sydney Exhibition & Convention Centre ALPMA National Summit Platinum Partner: Of cial Program Craig Rispin Keynote/Workshop

ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

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ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013 Australian Legal Practice Managers Association keynote presentation by Craig Rispin, CSP Business Futurist & Innovation Expert.

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Page 1: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

Law Firm 3.0: Leading the New Normal18 -19 October 2013

Sydney Exhibition & Convention Centre

ALPMA National Summit

Platinum Partner:

Of!cial Program

Craig Rispin Keynote/Workshop

Page 2: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

Know First • Be First • Profit First

Craig RispinBusiness Futurist & Innovation Expert

www.FutureTrendsGroup.com

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“The temptation of business is always to feed yesterday

and to starve tomorrow.”

- Dr. Peter Drucker

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People

Business Technology

Life SciencesWork/Life Shift A

cceleration

Age Gap

Education Re-Engineering

Global Mobility

Free Agency

End ofRetirement

Emerging Models

OutrageousOutsourcing

MarketingMegatrend

InnovationImperative

Speed & Size

Cloud Computing

Robots Rise

Coworking &Collaboration

Mobile Madness

SecurityScare

Big Data

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Accelerating:Change, Customers & New Business Models

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Karl Fisch - Educational Futurist

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Discuss with a Partner:

What Did You Find Most Surprising in the Video?

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Did You Know?

Most of Those Facts are Out of Date...

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“If change is happening on

the outside faster than on

the inside -the end is in

sight.”

-Jack Welch

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Legal Futurist - Richard Susskind OBE

‘Legal institutions and lawyers are poised to change more radically over the next two decades than they have over the last two centuries.

The future of legal service will be neither Grisham nor Rumpole.’

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Legal Futurist - Richard Susskind OBE

‘Instead, it will be a world of virtual courts, Internet-based global legal businesses, online document production, commoditized service, legal process outsourcing, and web-based simulated practice.’

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Legal Futurist - Richard Susskind OBE

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Digital Customers

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What’s the First and Last Thing She Does Everyday?

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And Her Baby?

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Is a Digital Native from Birth...

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And Sally’s Granny?

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Life Changing Device at 99 Years

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And Sally’s Company?

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Requires New Hires to Update Linkedin.com Profiles on Their First Day

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She’s Tracking Her FitnessRe-Imagination of Health Awareness…

THEN…

Awareness Campaigns /Physician Visits

NOW…(Nike+ / Jawbone UP)

Always-On Tracking + Syncing + Analytics / Quantified Self

47

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Digital Customers Like Digital Solutions

(and Personal Services Too)

High-Tech High-TouchCustomers

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Does Your Firm Offer Virtual Law Services?

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The ClueTrain Manifesto:A powerful global conversation has begun.

Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed.

As a direct result, people are getting smarter - and getting smarter faster than most companies.

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New Business Models

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1747 Pennsylvania Avenue, NW | Suite 200 | Washington, DC 20006 | 202.549.1200 www.clearspire.com

JANUARY 24, 2013 Published online at http://www.thomsonreuters.com

Breakingviews: Law Firms Face Real Disruption from Virtual Rival

U.S. law firms are facing real disruption from a virtual rival. Already under threat from pickier clients and cheaper alternatives, the profession now confronts Washington, D.C.-based Clearspire. Flat fees, salaried attorneys and online advice upend the traditional business model. This upstart's approach could be the way of the future. The last four years have been grim. Growth stalled, profits dipped and major practices like Dewey & LeBoeuf's collapsed. With overhead still bloated and customers demanding discounts, the future isn't necessarily looking much brighter. Billable hours slumped last year, according to a recent report by Citi Private Bank and Hildebrandt Consulting. The downturn did, however, inspire legal innovators. Do-it-yourself shops like LegalZoom, attorney networks like Rimon and rent-a-lawyer services including De Novo Legal all popped up. While they fill a niche, none will necessarily rattle old-school legal eagles as much as Clearspire. Launched in 2010 with about $5 million from its two founders and other backers, the firm promises top-quality advice for half the price. It keeps costs low by having lawyers - former partners from bigger, established firms - work from home. They're paid salaries instead of profit shares. And clients review documents online using software that virtually replicates an office. A separate arm handles administrative matters and pitches for new business. Clearspire says revenue increased 85 percent last year and is "well into seven figures." Expansion is also under way, with plans to hire up to 100 attorneys in each of the next five years in cities including San Francisco and Los Angeles.

It's an impressive track record, though too brief to make top firms sweat just yet. Few boards will be ready to entrust major lawsuits and transactions to anyone but the Cravaths and Skaddens of the world. The second tier, though, should take note. Beefing up online services, investing in cost-saving technology and outsourcing billing and other mundane matters are becoming prerequisites to stay competitive. Jettisoning brick-and-mortar offices and star partner rewards may be next. Clients will be the winners, but lawyers could benefit, too. The early success of firms like Clearspire suggests the future of practicing law could have a better tomorrow than gloomy practitioners expect. Washington, D.C.-based law firm Clearspire says it will announce on Feb. 1 the opening of new offices in San Francisco, Los Angeles, New York, Chicago and Atlanta and a plan for hiring up to 100 lawyers in each of the next five years. The firm, which opened in 2010, will maintain a conference room and a few desks at each location, but most of its attorneys will continue to work from home and practice law using proprietary on-line technology.

REYNOLDS HOLDING

THOMSON REUTERS

The profession now confronts Washington, D.C.-based Clearspire… This upstart’s approach could be the way of the future.

For additional information, please visit www.breakingviews.com

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1747 Pennsylvania Avenue, NW | Suite 200 | Washington, DC 20006 | 202.549.1200www.clearspire.com

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Bargain briefs: Technology offers 50 ways to leave your lawyer

AUGUST 13, 2011 — PRINT EDITION http://www.economist.com/node/21525907

ALTERNATIVE LAW FIRMS

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Your mobile phone has

all of NASA in 1969. more computing power than

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How Big is Mobile Today?

7B People in the World

6B Mobile Subscribers

1B 3G/LTE Subscribers

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20

40

60

80

100

120

Q1 Q3 Q5 Q7 Q9 Q11 Q13 Q15 Q17 Q19

Quarters Since Launch

Su

bsc

rib

ers

(MM

)

iPhone + iTouch NTT docomo i-mode AOL Netscape

8

iPhone + iTouch vs. NTT docomo i-mode vs. AOL vs. Netscape UsersFirst 20 Quarters Since Launch

Note: *AOL subscribers data not available before CQ3:94; Netscape users limited to US only. Morgan Stanley Research estimates ~65MM+ netbooks have shipped in first 11 quarters since launch (10/07). Source: Company Reports , Morgan Stanley Research.

Data as of CQ3:10.

Desktop Internet

AOL*

v 2.0 Launched 9/94

Mobile Internet

NTT docomo i-mode

Launched 6/99

Mobile Internet

iPhone + iTouch + iPad

Launched 6/07

~120MM+

~32MM

~9MM

Desktop Internet

Netscape*

Launched 12/94

~27MM

Apple iPhone + iTouch + iPad Ramp – The Likes of Which We Haven’t Seen Before

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20

40

60

80

100

Q1 Q3 Q5 Q7 Q9 Q11 Q13 Q15 Q17 Q19

Quarters Since Launch

Sub

scri

bers

(MM

)

iPhone + iTouch NTT docomo i-mode AOL Netscape

7

iPhone + iTouch vs. NTT docomo i-mode vs. AOL vs. Netscape UsersFirst 20 Quarters Since Launch

Note: *AOL subscribers data not available before CQ3:94; Netscape users limited to US only. Morgan Stanley Research estimates ~50MM netbooks have shipped in first 10 quarters since launch (10/07). Source: Company Reports , Morgan Stanley Research.

Desktop Internet

AOL*

v 2.0 Launched 9/94

Mobile Internet

NTT docomo i-mode

Launched 6/99

Mobile Internet

iPhone + iTouch

Launched 6/07

~85MM

~31MM

~8MM

Desktop Internet

Netscape*

Launched 12/94

~18MM

Mobile Internet Ramping Faster than Desktop Internet Did – Apple Leading Charge

380M

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20

40

60

80

100

Q1 Q3 Q5 Q7 Q9 Q11 Q13 Q15 Q17 Q19

Quarters Since Launch

Sub

scri

bers

(MM

)

iPhone + iTouch NTT docomo i-mode AOL Netscape

7

iPhone + iTouch vs. NTT docomo i-mode vs. AOL vs. Netscape UsersFirst 20 Quarters Since Launch

Note: *AOL subscribers data not available before CQ3:94; Netscape users limited to US only. Morgan Stanley Research estimates ~50MM netbooks have shipped in first 10 quarters since launch (10/07). Source: Company Reports , Morgan Stanley Research.

Desktop Internet

AOL*

v 2.0 Launched 9/94

Mobile Internet

NTT docomo i-mode

Launched 6/99

Mobile Internet

iPhone + iTouch

Launched 6/07

~85MM

~31MM

~8MM

Desktop Internet

Netscape*

Launched 12/94

~18MM

Mobile Internet Ramping Faster than Desktop Internet Did – Apple Leading Charge

468M

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25Real-world connectivity

Money

Access

Body

Engines

Metering

Control

Security

Friday, 13 May 2011

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Partner Questions:

What’s your favorite mobile App and why?

If you could create an App that does anything what would it do?

What’s your mobile strategy in your organisation?

Page 59: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

Big Data:Data Scientists & Info Strategists

Page 60: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

Meet David McCandless:

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What’s This a Chart of?

Page 62: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

What’s This a Chart of?

It’s the Facebook Breakup Chart

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Cloud Computing

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What is Cloud Computing?

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“Cloud Computing isn’t really about technology - it’s

really about thinking of IT in a whole new way.”

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10/1/13 NAB eyes big gains with cloud provider | The Australian

www.theaustralian.com.au/technology/nab-eyes-big-gains-with-cloud-provider/story-e6frganx-1226730224064 1/2

NAB eyes big gains with cloud provider

NATIONAL Australia Bank has marked its first foray into the "public cloud" arena withcomputing giant Amazon Web Services, which could save the bank millions of dollars in thelong run.

A public cloud is managed by a third-­party service provider that also offers infrastructure such as

storage, which is hosted at its data centre.

Public cloud services are available to all and sundry over the internet;; conversely, a private cloud

resides within the confines of a company's firewall or security parameter and can only be accessed

by authorised personnel.

The bank shifted nab.com.au from an internal legacy set-­up into the Amazon public cloud more

than a week ago, said NAB enterprise delivery general manager Thor Essman.

It moved its health billing system website HICAPS into Amazon's hands to test the service prior to

the nab.com.au switch.

All information on nab.com.au except that which required a logon would be hosted by Amazon at

its Sydney data centre, Mr Essman said. This meant customer account details would remain within

the bounds of NAB's local data centres.

As part of the move to Amazon, the bank reduced its publicly facing website from 10,000 pages to

2000 pages.

The project was less than 12 months in the making following a push to improve accessibility and

speed of nab.com.au.

Mr Essman said the bank wanted to give every customer, no matter where they were in the world,

access to NAB's website as if they were back in Melbourne. He said the bank wanted to give

customers the "same experience for a sub-­two-­second response time to access any information

about NAB that's publicly available like videos, FAQs, and interaction points".

Mr Essman said the combination of a trio of suppliers -­ Amazon, internet content delivery network

Akamai and Adobe Systems -­ had provided "great flexibility internally", coupled with cost savings

following the website refresh.

While the public elements of nab.com.au were hosted with Amazon, the content was distributed

across Akamai's 55,000 points of presence around the world. "It's as if it is hosted in 55,000

places," he said.

Mr Essman said NAB had saved nearly 250 per cent on technical operating costs and reduced

almost 90 per cent of all incoming internet traffic into NAB's data centres.

He could not provide specific figures for the savings, but last November Commonwealth Bank

chief information officer Michael Harte said the bank had saved tens of millions of dollars over a

year by using Amazon's services for testing and development.

With the revamp, updating nab.com.au was a faster and more efficient process, Mr Essman said.

THE AUSTRALIAN

FRAN FOO THE AUSTRALIAN OCTOBER 01, 2013 12:00AM

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Cloud Computing Top AppsGoogle Apps (Worldclass Mail, Calendar, Docs, Sites)

Google Apps Market Place (1000’s of click-to-install apps)

MailChimp.com (World’s Best Email Marketing Service)

SquareSpace.com (Amazing Website Builder Including Hosting)

Evernote.com (Capture/Find Any Digital Files Instantly)

Onit.com (Smart Process Web Apps for Legal Matters)

CrashPlan.com (Offsite Backup Hosted in Aus)

AwayFind.com (Only Important Emails System)

Reqall.com (Use Your Voice to Remember Things)

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Google Apps

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Google Apps Marketplace

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Google Apps Marketplace

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MailChimp.com

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MailChimp.com

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MailChimp.com

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SquareSpace.com

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SWEET ADELAIDE is now available! Come taste today at both locations. Plus, JUNE is full of fantastic reasonsto celebrate!! A new release, newtasting room, and a grand opening!!

2005 Cabernet Sauvignon recieved a Silver from the

Seattle Wine Awards.....taste that award winning wine today!

We are now on FaceBook and Twitter. We started thinking about how

many great people drink our wines. We want to give you the chance to

join the fun and follow us there...go to the links on the right side of this

page and follow us there!

Que Sera, SYRAH!!!

The esteemed 2009 Seattle Wine Awards tasting Panel gave us an

"Outstanding" on our Estate Grown Syrah 2005 for their Grand Awards

of Excellence. Look for Stemilt Creek Winery to be featured in Seattle

Magazine!

Big News!!!

Our 04 Estate Cabernet Franc received a gold medal at the Dallas Wine

Competition (the 4th largest wine competition in the US--the other 3

are in Calif.)

* Wine Enthusiast gave us:

90 - 04 Estate Cab Franc

89 - 04 Estate Merlot

88 - 04 Estate Cabernet

88 - 04 Estate Stemilt Hill Red

When the personal passion of a family infuses theland, the results are notably delightful.

The heritage and zeal of the

Mathison family combined with the

distinctive climate of North Central

Washington creates a wine

experience that dances and lingers

on the tongue. Come enter in to a

place of wonder and history through

Stemilt Creek Winery.

Copyright © 2007, Stemilt Creek Winery. All rights reserved.Site design by: Job Design | Built on Squarespace

Photography by : Josh Kill Photography Copywriting by : Kristen Kill

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ABOUT ME BLOG TWITTER FACEBOOK YOUTUBE NING SPEAKING EVENTS TODAY IN SOCIAL MEDIA

Gears of War 3... live demoat E3

Just finished reading..."Cognitive Surplus"

Did somebody else make itto the moon first?

Another Pyramid UFOSpotted Above China

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#152 Using YouTube toGrow Your Business --Today in Social Mediawith Clayton Morris

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#86 "Happy To Keep HisDinner Warm" -- TheGrizzly Bear Egg Cafewith Clayton Morris andMike Quackenbush

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#19 "Cosmic Watergate"-- The ParanormalReport with ClaytonMorris and Jim Harold

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Older

@claytonmorris

Here's a photographic slideshowthat I put together of E3. Enjoy!http://tinyurl.com/2b6klrdabout a day ago

Some video I shot of the newXbox 360.http://www.youtube.com/watch?v=F4SvWQA5KlU&feature=youtube_gdataabout a day ago

Halo Reach demo going on now atthe Microsoft event.http://yfrog.com/e4cojjabout a day ago

In this video: The Paranormal Report #19

© 2009 CLAYTON MORRIS, ALL RIGHTS RESERVED. POWERED BY SQUARESPACE — USE CODE CLAYTON FOR A FREE TRIAL AND 10% OFF!

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Evernote.com - Store/Sync Files+OCR

Page 115: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

Evernote.com - Store/Sync Files+OCR

Page 116: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013
Page 117: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013
Page 118: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

Onit Apps for Legal

Are a of the cost compared to traditional enterprise systems.

fraction

5 min

In minutes you can start using one of our 10 pre-configured Onit Apps for Legal.

5

In minutes you can completely define and deliver a new custom Onit App to automate processes with the Onit Apps for Legal.

60min

60

Solves legal and business problems.

150+

Processed billion transactions in the last 6 months.

>$2>$2 billion

30min

In minutes you can configure one of our 10 Onit Apps for Legal to suit your specific needs.

30 Does business in countries from around the globe for thousands of professionals.

65+

transaction cycle times and pay for themselves in months.

Reduce

Page 119: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

5

Law departments that succeed with LPO relationships over the long-term and realize all the SURPLVHGEHQHȴWV do so because they implement the right tools and processes to ensure that they have up-to-the minute visibility into their transaction portfolio.

The characteristics that make this possible include:

» Email as an intake mechanism is replaced with simple, automated form-based service requests

» Shared workspace and collaborative capability for all participants, which tracks the entire transaction history

» All documents related to a transaction are stored within the same transaction

» Detailed tracking and reporting on status and results

» Web-based, easy for all participants to learn and use

» (DVLO\FRQȴJXUHGWRVSHFLȴFODZGHSDUWPHQWDQGEXVLQHVVUHTXLUHPHQWV

Finding the Right (and Smart) Tool for the LPO Process

Review & Approval

Shared WorkSpaceRequester William K

Company ACME Inc.

Amount $15,000

Due Date 5/25/2013

Attachment

Checklist

Comments

Feedback/Updates

Looks good to me. I updated section 2.3

Sally G - Looks good to me. I updated section 2.3

William K - Sally, the contract is our standard agreement with minimal changes

Workspace created 1/5/2013

Submit

Approve

Reject

History

DashboarD

TeamWilliam K

Sally G

Bob H

George T

DASHBOARD

EXPORt

Launch

Views

Home

Contract Company Status Due Date Amount

PAGE 1 OF 1

Contract Company Status Due Date Amount

Acme – 1 Acme Pending 5/25/2013 $15,000

TechFirst-2012 TechFirst Signature 3/2/2013 $30,000

0LFUR¿QDO Micro Inc Pending 2/28/2013 $5,000

)OLJKW7UDF )OLJKW7UDF &RPSOHWHG 1/15/2013 $37,500

Twins Co-v4 Twins Co. &RPSOHWHG 1/5/2013 $45,000

PAGE 1 OF 5

Intake FormRequester William K

Company ACME Inc.

Amount $15,000

Due Date 5/25/2013

Attachment

Checklist

Submit manage

Page 120: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

Onit Apps for Legal

Are a of the cost compared to traditional enterprise systems.

fraction

5 min

In minutes you can start using one of our 10 pre-configured Onit Apps for Legal.

5

In minutes you can completely define and deliver a new custom Onit App to automate processes with the Onit Apps for Legal.

60min

60

Solves legal and business problems.

150+

Processed billion transactions in the last 6 months.

>$2>$2 billion

30min

In minutes you can configure one of our 10 Onit Apps for Legal to suit your specific needs.

30 Does business in countries from around the globe for thousands of professionals.

65+

transaction cycle times and pay for themselves in months.

Reduce

Page 121: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013
Page 122: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013
Page 123: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013
Page 124: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013
Page 125: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013
Page 126: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

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Page 127: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

ReQall.com

Whether itʼs an urgent report, a call to afriend, a project at school, a task at the mall—reQall gathers and manages them all, andalerts you at just the right time and place.

Let reQall handle it

CaptureSave your ideas, to-do lists and thingsto remember by voice or text. Or useemail, IM, and more.

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DoreQall's Here and Now lets you knowwhat you need to do at that time and atthat location.

reQall also offers a professionalversion for just $24.99/yr. Compare Pro and Standard.

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© 2010 reQall Inc. reQall is patent-pending technology and is a trademark of reQall Inc.Apple and the Apple logo are trademarks of Apple, Inc., registered in the U.S. and other countries. iPhone and iPod are trademarks of Apple, Inc.

The trademark BlackBerry is owned by Research In Motion Limited and is registered in the United States and may be pending or registered in other countries. reQall is not endorsed, sponsored, affiliated with or otherwiseauthorized by Research In Motion Limited.

Android is a trademark of Google Inc. Use of this trademark is subject to Google Permissions.

Log in to reQall

Home How to use reQall reQall Stories

reQall withEvernoteNow use reQall torecall your items inEvernote

Page 128: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

ReQall.com

Whether itʼs an urgent report, a call to afriend, a project at school, a task at the mall—reQall gathers and manages them all, andalerts you at just the right time and place.

Let reQall handle it

CaptureSave your ideas, to-do lists and thingsto remember by voice or text. Or useemail, IM, and more.

OrganizereQall automatically organizes for you.Or create your own tags, categories andlocations.

DoreQall's Here and Now lets you knowwhat you need to do at that time and atthat location.

reQall also offers a professionalversion for just $24.99/yr. Compare Pro and Standard.

Follow reQall

About Us Contact Us Blog Help Support Site Map Privacy Policy

© 2010 reQall Inc. reQall is patent-pending technology and is a trademark of reQall Inc.Apple and the Apple logo are trademarks of Apple, Inc., registered in the U.S. and other countries. iPhone and iPod are trademarks of Apple, Inc.

The trademark BlackBerry is owned by Research In Motion Limited and is registered in the United States and may be pending or registered in other countries. reQall is not endorsed, sponsored, affiliated with or otherwiseauthorized by Research In Motion Limited.

Android is a trademark of Google Inc. Use of this trademark is subject to Google Permissions.

Log in to reQall

Home How to use reQall reQall Stories

reQall withEvernoteNow use reQall torecall your items inEvernote

Page 129: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

Speed & Size

Page 130: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

Up

Speed & Size

Page 131: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

Cray-1 US$8 million

Up

Speed & Size

Page 132: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

Cray-1 US$8 million80 MegaFLOPS

Up

Speed & Size

Page 133: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

Up

Page 134: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

US$400

Up

Page 135: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

US$400

218 GigaFLOPS

Up

Page 136: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

US$400

218 GigaFLOPS

Up

Page 137: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013
Page 138: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

The $100 PC - nComputing.com

Page 139: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

The $100 PC - nComputing.com

Page 140: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

The $100 PC - nComputing.com

Page 141: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

Edible Chip - Proteus Biomedical

Page 142: ALPMA - Craig Rispin's Keynote & Workshop 18 Oct 2013

Download My eBook Free!

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Slides Here - http://www.slideshare.net/crrispin