Developed by Alicia White, MBADeveloped by Alicia White, MBA 11

All Aboard!All Aboard!

OnboardingOnboarding

““Getting it Right”Getting it Right”

Developed by Alicia White, MBADeveloped by Alicia White, MBA 22

PresenterPresenter

Alicia M. White, MBAAlicia M. White, MBA Principle Consultant at White Principle Consultant at White

Consulting ServicesConsulting Services 7 years of training and 7 years of training and

development experience for development experience for Fortune 100 and 500 CompaniesFortune 100 and 500 Companies

Developed by Alicia White, MBADeveloped by Alicia White, MBA 33

““The manner in which you The manner in which you introduce a new employee to introduce a new employee to

your organization sets the your organization sets the tone for the duration of the tone for the duration of the

relationship”.relationship”.

Developed by Alicia White, MBADeveloped by Alicia White, MBA 44

OverviewOverview

Define onboardingDefine onboarding

Describe recent trends in onboardingDescribe recent trends in onboarding

Identify ineffective and effective Identify ineffective and effective approaches to onboardingapproaches to onboarding

Discuss the importance of evaluationDiscuss the importance of evaluation

Developed by Alicia White, MBADeveloped by Alicia White, MBA 55

Recent TrendsRecent Trends

Working PopulationWorking Population– 18 to 44 years of age18 to 44 years of age– Change jobs 11 times during careerChange jobs 11 times during career

* Data retrieved from the Bureau of Labor and Statistics survey conducted in 2010*

Developed by Alicia White, MBADeveloped by Alicia White, MBA 66

Contributing FactorsContributing Factors

The BOSSThe BOSS

Decreased company loyalty (e.g. downsizing, Decreased company loyalty (e.g. downsizing, pay cuts)pay cuts)

Limited opportunities for advancementLimited opportunities for advancement

Job/employee mismatchJob/employee mismatch

Limited/poor quality training Limited/poor quality training opportunitiesopportunities

Developed by Alicia White, MBADeveloped by Alicia White, MBA 77

Onboarding……Onboarding……

Is the process of acquiring, Is the process of acquiring, accommodating, assimilating, and accommodating, assimilating, and accelerating new team members. accelerating new team members.

Onboarding – How To Get Your New Employees Up To Speed In Half The Time (Wiley, 2009)

Developed by Alicia White, MBADeveloped by Alicia White, MBA 88

BenefitsBenefits

Decrease learning Decrease learning curvecurve

Key component of Key component of talent managementtalent management

More engaged More engaged employeeemployee

Position employee to Position employee to be successful in rolebe successful in role

Reduce turnoverReduce turnover Decrease possibility Decrease possibility of performance of performance issuesissues

Developed by Alicia White, MBADeveloped by Alicia White, MBA 99

Ineffective Vs. Effective Ineffective Vs. Effective Approaches to Training Approaches to Training

New EmployeesNew Employees

Developed by Alicia White, MBADeveloped by Alicia White, MBA 1010

Getting It WrongGetting It Wrong

Developed by Alicia White, MBADeveloped by Alicia White, MBA 1111

Ineffective ApproachesIneffective Approaches

Veteran employee Veteran employee provides 1 on 1 provides 1 on 1 trainingtraining

Give employee a Give employee a manual to read and to manual to read and to ask questions, as ask questions, as neededneeded

Provide a 1 week Provide a 1 week orientation during orientation during which time employee which time employee is trained by a variety is trained by a variety of peopleof people

Developed by Alicia White, MBADeveloped by Alicia White, MBA 1212

Getting It RightGetting It Right

Developed by Alicia White, MBADeveloped by Alicia White, MBA 1313

Utilize a Modular Utilize a Modular Approach Approach

Developed by Alicia White, MBADeveloped by Alicia White, MBA 1414

Onboarding

Organization Level Role Specific

Mission* Vision* Culture*Policies* Procedures* Products*

Services*Leadership Team* History* Benefits

Performance Expectations* Training on how to do the job* OTJ training* Mentoring* Coaching sessions*

Developed by Alicia White, MBADeveloped by Alicia White, MBA 1515

Organizational LevelOrganizational Level

Introduction to the organization and key membersIntroduction to the organization and key members

Educate individual about the history, mission, vision, Educate individual about the history, mission, vision, and beliefs of the organizationand beliefs of the organization

Communicate expectations surroundingCommunicate expectations surroundingperformanceperformance

Provide resources and contactsProvide resources and contacts

Provide assistance with completing HR paperworkProvide assistance with completing HR paperwork

Provide an overview of products and servicesProvide an overview of products and services

Developed by Alicia White, MBADeveloped by Alicia White, MBA 1616

Role SpecificRole Specific

Provide education on knowledge /skills Provide education on knowledge /skills needed to successfully perform the jobneeded to successfully perform the job

Examples include:Examples include:Computer software programs Computer software programs Workflow processesWorkflow processesTechnical training  Technical training  

Assignment to a mentor to assist with Assignment to a mentor to assist with answering questions and coachinganswering questions and coaching

Developed by Alicia White, MBADeveloped by Alicia White, MBA 1717

Remember……..Remember……..

Onboarding is a process not an eventOnboarding is a process not an event

Should occur over a period of timeShould occur over a period of time

It should be fun and insightful!It should be fun and insightful!

Should not be overwhelmingShould not be overwhelming

Content should be delivered in “chunks” and Content should be delivered in “chunks” and as the employee needs itas the employee needs it

Developed by Alicia White, MBADeveloped by Alicia White, MBA 1818

Evaluate, Evaluate, Evaluate, Evaluate,

Evaluate.Evaluate.

Developed by Alicia White, MBADeveloped by Alicia White, MBA 1919

MethodologyMethodology

Administer immediately following Administer immediately following training eventtraining event

Make responses anonymousMake responses anonymous

Monitor responses for trendsMonitor responses for trends

Make updates/enhancements to Make updates/enhancements to program as neededprogram as needed

Developed by Alicia White, MBADeveloped by Alicia White, MBA 2020

SummarySummary

Defined onboardingDefined onboarding

Reviewed recent trends and Reviewed recent trends and contributing factorscontributing factors

Identified ineffective and effective Identified ineffective and effective approaches to onboardingapproaches to onboarding

Discussed importance of evaluationDiscussed importance of evaluation

Developed by Alicia White, MBADeveloped by Alicia White, MBA 2121

Happy Learning!Happy Learning!