Corporate Presentation

Alcove Technologies

Who we are

Alcove is a preferred Technology (IT & Engineering), Knowledge Process & Business process (KPO & BPO) outsourced services company serving worldwide business organizations

Alcove is a fast growing company providing its services from various locations and facilities in India and caters to worldwide customers in multiple industries and business sectors

Started in the year 2005, Alcove has been growing at 100+ % year-on-year ever since Currently serving a client base of over 75 global Corporates and adding new customers each

month Serves global clients directly and through local Business Partners in different geographies Alcove works on a Collaborative & Partnership model with its customers on a win-win and value

added model

Alcove Technologies

Who we are Contd…

Our Vision: To be a globally respected and enduring Technology and Business consulting services organization that partners with clients and enable them to transform their businesses so that they realize their visions and becoming leaders in their respective industries

Our Mission: To provide world-class solutions & services to our clients economically and on time and be a driving force in their business growth

Core Values: Partnering with customers for long term value added relationships, business integrity, business ethics, accountability, delivering value, result oriented, flexible, agile and highly responsive to client needs with constant customer focus, efficient methodologies, processes and strong supporting internal systems

Alcove Technologies

Who we are Contd…

Alcove’s partnership philosophy: Alcove seeks to be a trusted partner in the growth and success of clients’ business. We leverage the breadth and scope of service offerings from conceptualization to post-deployment support to ensure our customer deliver maximum value from our services to strengthen their competitive position”

Client Base: USA, UK, Brazil, Israel, Middle East, India, South Africa, Nigeria etc.

Global Presence: USA, UK, Canada, Brazil, Egypt, Middle East, South Africa, Nigeria, Israel (through Local Partners)

Services locations in India: Hyderabad, Bangalore, Mumbai, Pune, Nagpur, Delhi etc.

Alcove Technologies

Serv

ices

Cap

ab

ilit

ies

Business Consulting, Strategy development, Proof of Concept to final solution implementation

Software Solution / Product Design , Development, Implementation, Customization, Enhancements, Maintenance & Support

Interfaces Development, Systems Integration - Internal & External Legacy Applications Enhancements, Maintenance & Support ERP, CRM Applications consulting, Implementation, Support & Maintenance Platform Migrations, Applications Management & Maintenance Website Design, Development, Enhancements, Backend Development, Integration Applications & Systems Audit, Testing, Verification,

Certifications, Software Validation

Information Technology Services

Alcove Technologies

Tech

nolo

gy S

kills

Web Technologies: Java J2EE, .NET, PHP, XML, HTML, PERL, Joomla, Swings, ASP, VB, C#, J2ME, ROR, RMI, IIOP, CSS, Adobe, DW, EP, SF etc.

Mobile Technologies: Palm OS, Iphone, Black Berry, Symbian, Windows Mobile, Android, all major mobile handheld devises & Versions etc.

ERP: Microsoft Dynamics AX, NAV, GP, SAP, Oracle Apps, PeopleSoft, JD Edwards etc.

CRM: Siebel, MS CRM etc., Mainframes: CICS, Cobol, DB2, VMS, MVS

Systems Integration: IBM WebSphere, TIBCO, Jboss, SAP XI WebMethods, Oracle Fusion, MS BizTalk, Savvion, Vitria, Gentran etc.

DW/BI: Informatica, Data Stage, Ascential, Ab Initio, Warehouse Builder, MS Data, SAP , SAS, Cognos, Ora Designer, Erwin, Hyperion BO XI etc.

Embedded Systems: Linux, WinCE, VxWorks, C, C++, ARM, Xscale, OMAP, FPGA, RFID, ASIC, PCB, RTO etc.

Information Technology Services Contd…

Alcove Technologies

Engineering Services: Product Design , Drawings, Modeling, & 3D Rendering, Reverse Engineering, Raster Vector Imaging etc.

Multimedia Services: 2D, 3D Graphics, Animations, Logos, 3D modeling & Rendering, Walkthroughs, Flyers, Virtual Reality, Visualization,

Remote IT Infrastructure Management Services: Servers, Storage, Network & Security devises, monitoring, management, & Support, Tech. helpdesk, Systems configuration, Systems & Applications performance monitoring, Management, Optimization, Systems Diagnostics, Systems & Database administration etc.

Technical Communications: Business, Technical & Process Documentation, White Papers, Newsletters, Corporate Reports & Presentations, Product Brochures, Website Design, Content Writing, Ad Clips, Animations, Reference, user, technical, Training Manuals, Articles writing, Content Review, Proof Reading, Editing etc.

Legal Process Services: Litigation support, Legal Research, Document Drafting, Review and Management, Legal Transcriptions, Contract Drafting Reviews and Administration, Corporate Legal, Due Diligence, Intellectual Property, Patent mapping, drafting and filing etc.

Bio Informatics: Molecular & Structural Biology, Computational Chemistry, Chemoinformatics, Pharmaco informatics, Bio-statistics

Knowledge process (KPO) Services

Alcove Technologies

Equity, financial, and insurance research & Analysis Data search, Data integration and management Analytics (data analytics/risk analytics) and data mining services Market /Competitor research and Information services Intellectual Property (IP) research Remote education, Training & Development Pharmaceutical, Biotechnology/Bioinformatics Research Recruitment Process Outsourcing (RPO) Worldwide onsite / Remote Contractor staffing Online/Remote/onsite Training & Development e-learning courses development & Administering

Knowledge process (KPO) Services Contd…

Alcove Technologies

Document Processing / Document format Conversions Documents Digitizing (converting paper to Digital/soft formats) Data Capture, Data Entry and Processing Help Desk Services Billing/Invoicing, collections, follow-up Emailing, email follow-ups, online/offline chat/messaging Medical and General Transcription services (Voice to text), Medical

coding etc. Customer Service (Inbound calls) : Customer calls answering,

Information Service, Inquiry Handling, Technical Support, Toll Free Services, Website query responses, Order Processing

Customer Service (Outbound Calls) : Lead Generation, Appointment Scheduling, Product/Service Promotion, Market Research, Sales & Marketing, Verification services, Data Management etc.

Business Process (BPO) Services

Alcove Technologies

Project Services Delivery Models

Onsite Project Services & Project Resourcing: Alcove offers end-to-end Project services at onsite or provide our resources onsite, we depute our resources at short notices and at attractive prices.

Offshore Project Services & Project Resourcing: We provide our project services or resources at our offshore facilities in India and deliver project services - This further saves costs for our clients.

Onsite- offshore blended Project Services Delivery: We offer end-to-end solution/product/service and deliver project services on an offshore-onsite blended service model , wherein some of our resources work at onsite and some at offshore as per specific project needs.

Joint product/solution/IP assets development: Alcove collaborates with clients to jointly develop/ improve/ sell/ implement an Intellectual Property asset / software product/ solution/ tools/ service on part cash payment and part royalty payment basis, if a client wishes.

Alcove Technologies

Alcove Human resources – Among the best in the world

Alcove’s world class team: A world class team of IT / KPO / BPO professionals and highly qualified and efficient engineers who have been educated at the best universities in India and abroad are Alcove’s biggest asset. Together, they bring expertise in information technologies, software design and project management, business domain skills and client delivery and relations expertise

Alcove highly valuable resources Pool: Alcove team brings to the table, our offshore project services delivery capabilities & strengths, our large pool of highly qualified, young, efficient, enthusiastic, hardworking, committed, experienced resources with strong technical & English communication skills to the benefit and advantage of our customers.

Highly qualified resources at Alcove: Over 95% of Alcove’s resource pool are qualified Bachelors in Engineering, Masters in Computer Applications, Masters in Business Administration; and Masters in Science in Information Technology or computer Sciences

Alcove Technologies

Alcove’s Value Proposition

Excellent track record of providing optimal solutions to meet long-term needs of our clients

Alcove is known for providing comprehensive, efficient and cost effective project services to global clients

Open source, robust, scalable applications

Alcove works as your business partner, not as vendor, we deliver highest value to our clients, we prefer to work on an ongoing basis for a long term relationship.

Alcove’s teams work as your extended teams, deliver projects faster than expected and at lower cost, saving precious money & time for our clients

The beauty of Alcove is, Alcove provides all services under one roof for various business requirements , you do not need to look beyond Alcove for your services needs

Alcove’s strong emphasis on Quality, internal processes, client processes, methodologies ensure, Highest quality products/solutions/services to worldwide customers

Alcove brings world’s best practices and standards and advices its client for improvements in their systems/procedures/processes while working for its clients

Alcove works with its client on a sustainable, value added, long term relationship, rather than a project specific engagement

Alcove Technologies

Benefits of choosing Alcove as your services Partner

Highly efficient and cost effective solutions & Services Faster Time to Market We have a large pool of highly qualified, experienced and talented Professionals Our offshore teams supplement and complement onsite team efforts, without

additional costs Our unhindered 24x7x365 service with short turn-around time We create and nurture long term and value added relationships with worldwide

customers We support our clients from a 10 man-days to 10 man-years size projects You save the hassles of constantly searching resources for your projects Our strong technical skills & English language skills, Business ethics, Project

delivery expertise, Long term business commitment etc. Multiple services under one roof, with one Master Contract Highly efficient and responsive service delivery managers and teams Lower business risk, as Alcove’s local representative’s presence & involvement Allows you to focus on core business, supported by us on Technology &

Services

Alcove Technologies

Alcove’s Customer Focused Methodologies

Project Management Methodologies: The Project Management processes at Alcove encompass the entire span of project's life cycle i.e. Project Initiation, Project Planning, Development and Support, Installation, Implementation, Progress Monitoring, client feedback, User Acceptance, user Training and Project Wind-up and sign offs

Technology Tools, Versions, Methodologies: Alcove implements its solutions, services using latest technologies, services. Alcove invests its time and money in Research & Development on an ongoing basis and in acquiring newer technologies and versions. Alcove constantly trains its people in new developments in technology space and sponsors them for acquiring new skills

Service Delivery Methodologies: Alcove uses a combination of proprietary and industry best practices. Alcove partners with Technology providers as their business partners such as IBM, Microsoft etc, this enables Alcove to acquire inputs and proprietary information from technology providers, Alcove in turns applies this knowledge on client projects to their advantage.

Alcove Technologies

Alcove’s Quality Assurance

Alcove Quality Policy: “We are committed to total satisfaction of our customers, both external and internal, through innovative and competitive solutions. We nurture excellence by empowering employees with tools, techniques, methods, skills and by providing a pleasant as well as stimulating work environment. Continuous Quality improvement is the essence of everything we do. Everyone at Alcove is committed to delivering quality.”

Quality Standards: Alcove follows ISO 9001, CMM Level 3 business Standards and processes for all projects delivered to its clients

Quality Management System: The Quality Management System implements the above stated Quality Policy and includes Organisational Processes, Life Cycle Processes, Life Cycle Support Processes, Quality Processes, Risk controls, Security controls and various departmental manuals.

Alcove Technologies

Business Environment & Infrastructure

People Focus: At Alcove, we develop our people enthusiastically. They enjoy working here immensely. We have launched career paths that synchronize the dreams of individuals with that of our organization.

Atmosphere: Very vibrant and informal with a lot of mentoring and strong emphasis on continuous training and development of talent. Our compensation is comparable to the best in the industry and is linked with performance

Expertise: Our professionals have a thorough expertise in various skills, technologies, tools, methodologies, to meet different sectors needs and they are highly efficient and productive. Our professionals, who have the zeal to excel in their assignments, are committed to the growth of our client organisation

Infrastructure: At Alcove, we have an excellent infrastructure and follow world-class processes. Alcove is Head quartered in Hyderabad, the 2nd largest metropolitan city in India, provides it services from multi location facilities in India. These facilities have security and access controls so that only Alcove authorized personnel are provided access to the required facilities. Alcove has in-house technical training facilities to train its people. Alcove installed necessary backup systems like Uninterrupted Power Supply (UPS) systems, backup computers to provide uninterrupted service to our customers. Alcove can support our clients on a variety of computer platforms interconnected in a LAN environment. This local network further connect via Hi-speed leased lines with backup connectivity to our customer locations.

Alcove Technologies

Select Technology Partnerships & Certifications

Alcove Technologies

Select Clients

Alcove Technologies

Contact Information

Client Relations Team

Alcove Technologies Pvt. Ltd.401, 402, Balaji Residency, Madhapur, Hyderabad - 500 081, India. Phone: +91- 40 - 6644

5677/78 (Board), +91 924681 5676 (Cell)Email: sales@alcovetechnologies.com Web: www.alcovetechnologies.com

or Ravi Rao

Head – Global Sales & Client RelationsPh: +91 – 40 - 6644 5679 (D) / +91 9393 66 5432 (Cell)

Email: ravi.rao@alcovetechnologies.com

ThanksWe look for an opportunity to serve you

Alcove Technologies