Enabling Organizational Change throughProcess Workflows

Presented By: Nancy & Robert LaveryPresented By: Nancy & Robert Lavery

Why Implement Workflow• Calculate the cost of the manual process in

terms of man hours - include the time it takes to gather information: – (Identifies Cost Benefit of workflow system)

• How often does the current process fail?– What is the cost associated with that failure ?– How long does it take to rectify ?

Why Implement Workflow• Create efficiencies in the process

(Increase ROI of system)– does the user need to access multiple systems?– does the user need to sift through paper docs?– does a senior person spend time on portions of

tasks that could be handled by less skilled (less expensive) staff ?

Why Implement Workflow• Create efficiencies in the process (cont)

– Is extra time being spent • tracking the progress of a task• determining where something is in the process OR• determining who it should be assigned to next?

– Are multiple people repeating the same tasks?

Workflow Determining Benefits• Provides proper insight into the existing system• Enhances & Improves the business operations

by forcing procedures to be regulated(build Internal Controls into the business process)

• Brings about improvement in the procedures

Workflow Determining Benefits• Guarantees reliable procedure execution• Complies with various regulatory requisites

(Sarbanes Oxley 302 and 404)• Manual tasks are replaced with automation - so

human knowledge & skills can be utilized to maximum efficiency

• Provides performance tracking (Audit trail)

Workflow Determining Benefits• Customization vs. Business Process Redesign

Solution = WorkflowCustomization

Loss of support

Additional consultancy costs

Business Process Redesign

Better support, training & service levels on software

Causes resistance by usersWorkflow

Why decide? With Workflow you can get both!!