Airport IT&T 2013 Antoine Rostworowski

Technology and Innovation, Serving Passenger Experience and Improved Operations:

The Innovative YUL Trans Border Process

Antoine Rostworowski Director, Industry Relations

Aéroports de Montréal (ADM)

NOVEMBER 26

2013

THE INNOVATIVE YUL TRANSBORDER PROCESS CUTTING EDGE PROCESSES, TECHNOLOGY & INNOVATION

IMPROVED PASSENGER EXPERIENCE & OPERATIONS

Antoine Rostworowski, Director, Industry Relations

AIRPORT IT & T 2013, COPENHAGEN, DENMARK

AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL //

AÉROPORTS DE MONTRÉAL - ADM MONTREAL INTERNATIONAL AIRPORTS AUTHORITY

ADM - A private not-for-profit corporation

Management, operation, and development under the terms of a

60 (+20) year lease signed with Transport Canada in 1992

Montréal–Pierre Elliott Trudeau International Airport – YUL (passenger)

Montréal–Mirabel International Airport – YMX (cargo and industrial)

14 million pax (#3 Canada)

Transit: 14%

Annual long-term growth: ±2.5%

Meeters & greeters: 4.9 M

30 airlines

134 non-stop destinations

Capital program

2000-2010: $1.5 G ($40 M for the Aérotrain station)

2011-2016: $1.0 G

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AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 4

Airport layout

INTERNATIONAL

38%

TRANSBORDER

24%

DOMESTIC

38%

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5

ADM’s objectives for the management of passenger systems :

WHY COMMON USE INSTALLATIONS?

Infrastructure and resource optimization

Increased operational flexibility

Cost reductions for airlines integrating technology to the passenger process

Changes in the Industry & Processes

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IMPACT ON AIRPORT PROCESS

Flexibility in installations Increase in common

use equipment : check-in kiosks gates baggage room

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OUR NEW SELF-SERVICE WORLD

TRANSPORTATION

BUS, TRAINS

AIRLINES, AIRPORTS

GROCERIES

ATM

VIRTUAL

SHOPPING

GAS STATION

RESTAURANT

IPAD MENUS

MOVIES

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SELF-SERVICE PROFILE

More than 2.4 million CUSSK transactions in 2012 (35% pax)

127 CUSS kiosks

Over 60% of check-in transactions done using self-service

All kiosks allow for bag-tag printing

Common bag-drops introduced in all sectors

Self service bag drop deployed in 2011

ABC & APC

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MORE CHOICES FOR PASSENGERS

CUSSK

MOBILE CHECK-IN

SELF-TAGGING OFF-SITE CHECK-IN

ABC

SMS ALERTS E-BOARDING PASS

COMMON BAG-DROP

WEB CHECK-IN

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Printing at kiosk or elsewhere: status Inactive

Application by passenger or agent assisted:

status Inactive

Acceptance of tagged bags at drop point:

validation and tag status change to Active by

agent (carrier representative)

BAGGAGE TAG ACTIVATION: TAG LIFE CYCLE

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YUL Bag-drops

• Staffing

• Generic versus dedicated

• Self service

Extra Functionalities

• Bag weight collection

• Rules of acceptance

• Bag-tag printing

COMMON & SELF SERVICE BAG-DROP EVOLUTION

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Traditional counters

TYPE OF INSTALLATIONS FOR BAG-DROPS

2005 2008 2009 2012

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2013 DROP / COFELY

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NEW MONTREAL-TRUDEAU U.S. BORDER FACILITY

29,500 DEPARTURES 90,000 TRANSIT 1.7 MILLION PAX 26 DESTINATIONS 11 AIRLINES

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Process

A NEW PROCESS

DYNAMIC DISPLAYS

CUSSK & CUTE

COMMON BAG DROP

US CUSTOMS

PAX ENTRANCE

CATSA

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Baggage Sortation Holding Area

PASSENGER PROCESS PROCESS WITH BAGS

AGENT SCANS

BP & BAG TAG

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PASSENGER TRACKING POINTS

Baggage drop-off

INTEGRATING BARCODES IN THE PROCESS

YUL is 100% 2D compliant

PAX Entrance

Security checkpoint

U.S Customs

Secondary screening

Duty Free entrance

Self scan

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WAITING TIME DISPLAY

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BAG DROP PROCESS

Generic agent scans boarding pass

Generic agent scans bag tag

If the BP and tag match the bag is ingested

ONCE IN THE BAGGAGE ROOM THE BAGS ARE

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AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 20

Generic Self-service Bag-drop 2014


SELF SERVICE AT ARRIVALS

APC (U.S. Customs) ABC (Canadian Customs)

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NEXUS


B.I.

Operations/efficiency

Satisfaction

Pax experience

$

Technology

BUSINESS CASE

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= greater opportunity to focus on customer service & passenger experience

– Atmosphere – Entertainment

– Activities – “Tools”

AIRPORT / AIRLINE PROCESS

Simplified More generic More choices

Opportunity

Bring the “fun” back into travelling

Generate more revenues

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THANK YOU!

ANTOINE ROSTWOROWSKI

DIRECTOR, INDUSTRY RELATIONS & BUSINESS DEVELOPMENT

AÉROPORTS DE MONTRÉAL / ADM SERVICES

[email protected]

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mailto:[email protected]

Business

Airport IT&T 2013 Antoine Rostworowski