HOW TO DO A CALL

By: • Adrian Diez de Sollano Gómez• iGIP León• Email: adrian.diez@aiesec.net• Facebook: Adrian Diez

HOW TO DO A CALL

Objective:

• That students learn how to do a successful call.

HOW TO DO A CALL

This is one of the most important parts of a sale, the objective is to schedule an appointment.

HOW TO DO A CALL

It is very important to prepare your information and yourself before the phone call.

PREPARE PHONE CALL

HOW TO DO A CALL

PREPARE:• Objective• Agenda (flow)• Pen, notebook• Material (package information)• Spirit• Smile

HOW TO DO A CALL

PHONE CALL:

RECEPTIONIST MANAGER/DIRECTOR

HOW TO DO A CALL

PHONE CALL:RECEPTIONIST:• Short Explain and ask for the decision maker.• Be nice and professional.• Ask the suitable time to call back later if the

manager is not in the company.

HOW TO DO A CALL

PHONE CALL:MANAGER/DIRECTOR:

• Be confident.• Prepare a flow to practice.• Introduce AIESEC, mutual benefit, ask for

meeting.

HOW TO DO A CALL

DO:

• Prepare the flow.• The perfect time to do the call is 11 am – 1 pm• Short explanation to get the manager’s interest.• Phone call should not last more than 5 minutes.• Finish phone call with follow up points.

HOW TO DO A CALL

DON’T:

• Don’t look at the script when calling.• Don’t try to sell the product during the phone

call.• Don’t take it personally.• Never give out too much information.

HOW TO DO A CALL

It is important to practice several times before you do the call, until you get all the confidence you need, you can practice with your iGIP team.

HOW TO DO A CALL

Source: Manual iGIP 2013

Time to succeed!