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We want our clients to be successful. We want them to achieve their most cherished goals. And we owe it to them, and ourselves, to provide them with the best tools possible, to supply them with the right tools at the right time, and to equip them with the skills to continue to grow and to change. Let’s face it. Organizations change when and only when the individuals within them change, but individual change can be difficult to achieve.
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Resources for Change
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AHA!Creating change through
the power of insight
Donna Hartney, Ph.D.
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“People change only when they have to.”“You can’t teach an old dog new tricks.”
“Change is hard.”
Photo by Camila Dequech
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Sometimes change can happen quickly and effortlessly.
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Today – Six Questions
• What’s an AHA! anyway?• How are they different from ordinary ahas?• What impact can an AHA! have on a person’s life and
career?• What’s the evidence that it’s possible to prime oneself
for pivotal AHA!s?• Where do AHA!s fit within a comprehensive model of
change, and why are they a crucial addition?• Why is it important to be a student of AHA!s before
attempting to teach others?
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“…one of those emotionally powerful moments when suddenly what was a tangle of confusion becomes clear and understandable.”
Jeff HawkinsOn Intelligence
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aha vs AHA!
An aha is a flash of clarity that answers a question, solves a problem, or ignites a creative idea.
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• Co-inventor of CAPTCHA• (Completely Automated Public
Turing test to tell Computers and Humans Apart)
• After reflecting on both the upside and downside of CAPTCHA, he was hit with an insight.
• Invented reCAPTCHA
The Economist (1 June 2013)
Luis von Ahn
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aha vs AHA!
An aha is a flash of clarity that answers a question, solves a problem, or ignites a creative idea.• Have you ever experienced an aha?• Do you know what you can do to spark an aha?
Please turn to the person sitting next to you and share your top tip for sparking the flash of an aha.
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aha vs AHA!
An aha is a flash of clarity that answers a question, solves a problem, or ignites a creative idea.
An AHA! is a flash of clarity that has a personal and profound impact on the person who experiences it making them a different person, a better person, a more successful person.
VS
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Pam MacKinnon
• Grew up in Western New York
• Won 2013 Tony award for best director of a play
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Pam MacKinnon
“It’s not the content of what you’re interested in which makes something serious, but it’s your relationship in it, it’s your feeling about it.So I went back to theater.”
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I didn’t like the sight of blood. So education it would be.
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“The question embarrassed and sobered me; it made me realize my parochialism and just how unprepared I was for the task of serving my people. I had unconsciously succumbed to the ethnic divisions fostered by the white government and I did not know how to speak to my own kith and kin.”
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aha vs AHA!
An aha is a flash of clarity that answers a question, solves a problem, or ignites a creative idea.
An AHA! is a flash of clarity that has a personal and profound impact on the person who experiences it making them a different person, a better person, a more successful person.• Have you ever experienced an AHA!?• Do you know what you can do to spark an AHA!?
VS
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Is it possible to prime oneself for pivotal AHA!s?
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“I am practicing retirement.”
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Why coaching?• High potential project leader• Career progression had stopped
ROI (4 Years)• Project Leader Director Senior Director• VP
Case Study #1
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Why coaching?• High potential, recently promoted director• Saw progress in his direct report and
wondered if coaching would be of use to him
ROI (3 Years)• Director Senior Director VP• Being groomed for position of CIO
Case Study #2
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In addition to the value they received from foundational coaching, what percent of xSAIL clients are able to generate transformative insights?• Overall: 79.5%• Solid performers/high performers: 86%• At risk/remedial: 63.6%
ROI
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Where do AHA!s fit within a comprehensive model of change, and
why are they a crucial addition?
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Operating
StyleOperating
Style Performance
Essentials
The Change
Process
The Change Process• Set goals.• Measure the gap.• Plan.• Implement, monitor and adjust.
Change Fundamentals
Performance Essentials• Identify the required skill set.• Assess current skill level.• Develop skills as needed.
Operating Style• Understand personal operating style.• Assess impacts of style.• Capitalize on style strengths, address
style nonpreferences, and accommodate the styles of others.
Framework for Individual Change
© 2010 - 2013. Tools2transform. All rights reserved.
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Personal Ceilings Can Block Progress
Watch for the Signs:• Not making enough progress• Procrastination• Excuses• Distractions• Lost in complexity• Puzzled• Others’ skepticism
Operating
Style Performance
Essentials
The Change
Process
Change Fundamentals© 2010 - 2013. Tools2transform. All rights
reserved.
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Change Ability - Key to Breakthrough
Ch
an
ge
Ab
ilityOperating
Style Performance
Essentials
The Change
Process
A person who is change able: • Is proactive,• Establishes stretch goals,• Seeks out personal
ceilings, and• Applies effective
techniques to break through.
Change Fundamentals Transformation
?
© 2010 - 2013. Tools2transform. All rights reserved.
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Our Framework for Change
Ch
an
ge
Ab
ility
Operating
Style Performance
Essentials
The Change
Process
• Force of Logic• Force of Will• Force of Experience• Force of Discovery
Change Fundamentals Transformation© 2010 - 2013. Tools2transform. All rights
reserved.
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Match the Force to the Situation
• Force of Logic
• Force of Will
• Force of Experience
• Force of Discovery
• When one’s thinking is getting in the way
• When a burst of momentum or a stop-gap measure is needed
• When there’s a lack of exposure and/or confidence
• When there are stubborn or perplexing ceilings
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What Do You Think?
• If I taped a Superman cape to my back, I could fly.
• I have a brain.• If there’s something I am able to do
and want to do, I ought to have the resolve and willpower to do it.
• I can predict better than others can what I will do.
• I know why I act and feel the way that I do.
T F
T F T F
T F
T F
✓
✓
✓
✓
✓
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It’s All About Adaptive Capacity
“We found that adaptive capacity was the single most important attribute, whatever the field.”
Warren Bennis
Still Surprised: A memoir of a life in leadership
2010
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Why is it so important to first be a student of AHA!s before attempting
to teach others how to generate their own?
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?
![Perception, Insight, and Creativity in Paradigm, a … Insight, and Creativity in ... lead to the so-called “aha” moment [14]. Eleusis garnered broader interest after it was featured](https://img.pdfslide.us/doc/110x75/5b0475887f8b9a0a548d9c4b/perception-insight-and-creativity-in-paradigm-a-insight-and-creativity-in.jpg)
