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The Path to Efficient Customer Service Delivery With businesses being squeezed from every side it’s increasingly important to reduce costs, improve productivity and keep customers happy. We attempt to simplify the process for you with our latest infographic. From initial service request to planning and scheduling, workflows to tracking, sign off to invoicing, there are many benefits to be achieved from single platform service management solutions.
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aeromarkOptimaticsTM
SERVICE REQUESTTroubleshooting • Warranty Check • PaymentsContract SLA’s • Job Raised • Call OverflowPlanned • Reactive • Complete Managed Service
PLANNING & SCHEDULINGResource Skills • Parts • Location • ETA • SLA’s • Holiday
Automated Dynamic Scheduling
WORKFLOWSMessage Sent to Device • Job Recieved • Job Accepted Job Added to Route • Resource Live Status Dedicated Workflows • Safety Checks
TRACKINGAutomatic Departure & Arrival Times • Real-time Updates
Full Visbility • Verification of PDA DataFleet Maintenance Intervals
COMPLETE TASKComplete Fix or Order Parts • Reschedule Job Customer Siganture • Photo Evidence • Close Job
CLOSE SERVICE REQUESTFull Audit of Job • Raise Invoice • Real-time & Hostorical
Reports • Analyse Performance • Improve Service
BENEFITS OF AGILE, SINGLE PLATFORM SERVICE MANAGEMENT SOLUTIONS
THE PATH TO EFFICIENT CUSTOMER SERVICE DELIVERY
... this seamless, paperless solution
is essentialKier Group
2
“ “
35.5% reduction in average job milesCentral Auto Supplies
“ “
12:1 ROI through faster customer �xesNorthgate Managed Services
“ “
...massive e�ciency improvements
Ferroli
“ “
“ “
25,000litres of fuel saved per monthWorcester Bosch
“ “
INCREASED PRODUCTIVITY • IMPROVED CUSTOMER SERVICE • LIVE REAL-TIME DATA
EFFICIENT, OPTIMISED SCHEDULING • REDUCE PAPERWORK • INCREASED SECURITY
SAVE FUEL, REDUCE WASTED MILEAGE • IMPROVE RESPONSE RATES • COMPLETE VISIBILITY
IMPROVE CUSTOMER RETENTION • INCREASE FIRST TIME FIX RATE • LOW COST OF OWNERSHIP
EFFECTIVE COMMUNICATION • END TO END AUDIT FROM INITIAL CALL TO INVOICE
FULL INTEGRATION WITH EXISTING SYSTEMS
‘Can I help?’
24/7we’re here when
you need us most
Simple troubleshooting can significantly reduce call outs and increase service levels
FIRST TIME FIXGet the right resource
with the right skills, the right parts onboard, in
the right area to the job at the best time
11% of profits reinvested each year in research and development
Productivity increased within the first six months by more than 33%
Average Time on Site per Job 2.36
2.05
1.34
1.03
0.31
0.002/11 3/11 4/11 5/11 6/11 7/11 8/11 9/11
Average No. Completed Jobs (PDA)4.31
3.45
2.53
1.72
0.85
0.002/11 3/11 4/11 5/11 6/11 7/11 8/11 9/11
Average No. Completed Jobs (Vehicle)4.36
3.49
2.62
1.74
0.87
0.002/11 3/11 4/11 5/11 6/11 7/11 8/11 9/11
Running Costs per Job 34
27
20
14
7
0.002/11 3/11 4/11 5/11 6/11 7/11 8/11 9/11
extra jobs per engineer per day
Lantec
£10,080 average fuel saving per engineer per annum
www.aeromark.co.uk