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Adventures with Agile | London UK | May-19-2015
Fabiola Eyholzer | @FabiolaEyholzer | #Agile4HR
Traditional HR has failed us! How to convince them to go Agile.
© 2015 Just Leading Solutions LLC. All Rights Reserved
Traditional HR has failed us! How to convince them to go Agile.
Quoting @estherderby: I wish HR stood for Humane and Resourceful
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved 2
Traditional HR has failed us! How to convince them to go Agile.
Excited to talk at @agileadventures. Are you ready to tap into the world of #agile #HR?
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
Understand about the importance of HR for enterprise agility 1
Hear what Lean | Agile People Operations is all about 3
See a game plan for your Agile HR journey 5
LEAN | AGILEPEOPLE OPERATIONS
4 Discuss elements of Agile HR instruments
2 Tap into the world of Human Resources
3
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
The Importance of HR for Enterprise Agility
4
“People Operations is your secret weapon for bringing lean | agile to an enterprise level.”
Fabiola Eyholzer, Just Leading Solutions
The Importance of HR for Enterprise Agility
A lean | agile culture evolves around people and corporate values and settings - all of which are key mandates of HR
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved 6
The Importance of HR for Enterprise Agility
What Agile says about HR … and HR does not like to hear
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved 7
The Importance of HR for Enterprise Agility
There is no question about it: HR is not there yet and it is a long road. But HR is going to take it
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved 8
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
The World of Human Resources
9
The World of Human Resources
The world of Human Resources is colorful, but complex
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved 10
The World of Human Resources
The good, the bad and the ugly truth about Human Resources
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
The Good The Bad The Ugly
11
The World of Human Resources
Knowledge is the one scarce resource today, that puts people & HR on the corporate agenda like never before
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
The Good
12
The World of Human Resources
Thanks to technology and outsourcing routine tasks are demoted, leaving more resources for key people issues
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
The Good
13
The World of Human Resources
HR is constantly evolving and a new generation of HR professionals is coming on board
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
The Good
14
The World of Human Resources
HR practices and processes are not in line with the needs of 21st century people and organizations
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
The Bad
15
The World of Human Resources
HR instruments are driven to handle poor performance and mediocrity
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
The Bad
16
The World of Human Resources
(Unjustly) the image of HR is average at best, devastating at worst
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
The Bad
17
The World of Human Resources
Many people decisions and policies are dictated by hidden forces, namely: Finance, Legal, and Management
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
The Ugly
18
The World of Human Resources
Many HR instruments must make up for weak managers and uninspiring leaders, costing companies billions
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
The Ugly
19
The World of Human Resources
The underlying believes behind many practices are clearly outdated: Our Compensation thinking is a century old
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
The Ugly
20
The World of Human Resources
Let’s stick with the good things, change the bad, and get rid of the ugly ones
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
The Good The Bad The Ugly
Stick with
Make change to
Get rid of
21
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
Lean | Agile People Operations
22
Lean | Agile People Operations
Lean | Agile People Ops is the future of HR in innovative, engaging and fun organizations
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved 23
Lean | Agile People Operations
The key mandate of Agile HR is to inspire & engage talents, not on retain and control employees
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved 24
Lean | Agile People Operations
The Manifesto for Agile HR describes the core values of Lean | Agile People Ops
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
Manifesto for Agile HR
Individuals and interactions over processes and tools
Inspire and engage over manage and retain
Collaboration over organizational structures
Responding to individual needs over following a career plan
25
Lean | Agile People Operations
The Principles for Agile HR express the key characteristics of Lean | Agile People Ops
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
Principles for Agile HR
1. Focus on creating valuable employee experiences and exceeding expectations.
2. Give people purpose, meaning, and context.
3. Shape a strong culture, where core values are lived up to – by everyone – every day.
4. Create a stimulating work environment and provide necessary tools and access.
5. Appoint amazing people and nourish their passion and potential.
6. Build an organizational network around collaborative teams and motivated people.
7. Value face to face conversations and be courageous and genuine in all your interactions.
8. Stimulate and boost meaningful growth.
9. Ensure continuous learning and exchange of ideas, information and knowledge.
10. Care about the happiness, health and welfare of your people.
26
Lean | Agile People Operations
What is the difference between Agile & Traditional HR?
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
Nothing and everything!
What is the difference between Agile & Traditional HR?Nothing and everything!
27
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
Agile vs. Traditional HR Instruments
28
Agile vs. Traditional HR Instruments
The traditional HR employee cycle starts with hiring and ends with retiring
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
Hire
Inspire Admire
RetireDevelop
Compensation & Benefits
Talent Acquisition
Performance Management
Learning & Development Separation
29
Agile vs. Traditional HR Instruments
Agile Hiring is about creating an experience for candidates and assessing their ability to thrive in an agile setting
• Make hiring about the candidate and create an experience
• Ensure modern means of application and communication are available
• Create clear and transparent process with an appointed people liaison
• Be honest and selfless in your interactions with candidates
• Align interview style and questions to assess agility and team fit
• Let them showcase their ability to perform and thrive in an agile team setting
• Remember speed is of the essence but: Hire slow, fire fast
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
Talent Acquisition
30
Agile vs. Traditional HR Instruments
A “Hire slow, fire fast “approach can help to shape a great team and boost their potential
• Be considered when acquiring new talents
• Don’t let pressure guide you into making hiring decisions
• Avoid hiring freeze situations
• Boost onboarding and inspire performance and growth
• Don’t delay necessary separation decisions
• Steer clear of performance improvement traps
• Take separation steps heads on and with integrity
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
Talent Acquisition
Separation
31
Agile vs. Traditional HR Instruments
Turn leaving talents into winning ambassadors
• Separate with integrity and honesty
• Help people to transition
• Avoid burning bridges
• Turn your former talents into winning Alumni
• Stay connected
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
Separation
32
Agile vs. Traditional HR Instruments
Agile requires flexible resource planning as well as a strong brand and a full talent pipeline
• Be agile in your workforce planning
• Enable on the spot changes
• Equip teams to be able to handle personnel changes at short notice
• Create a full and winning talent pipeline
• Boost internal careers for employees
• Turn Alumni into great ambassadors
• Proactively connect with potential talents
• Engage with your current applicants
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
Talent Acquisition
33
Agile vs. Traditional HR Instruments
Agile talent development focuses on personal and professional growth and creating unique experiences
• Invest in a work environment that inspires and boosts growth
• Avoid turning learning and development into a top-down approach with the organization delivering and employees consuming
• Allow access to information and knowledge
• Enable teams and people
• Create an environment of continuous learning and sharing
• Include interactive learning and modern teaching methods and channels
• Regular and continuous 360 degree feedback
• Provide unique experiences for personal and professional growth
• Redefine careers to fit into the world of connected organizations
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
Learning & Development
34
Agile vs. Traditional HR Instruments
Compensation should take the topic of money off and not on the table
• Pay enough to get the topic of money off the table
• Compensation is about making the life of people easier and better not about retaining them
• Consider modern take on bonuses and focus on profit sharing
• Invest in the health and wellbeing of your people
• Enable flexible salary adjustments uncoupled from annual merit rounds
• Establish team awards and other forms of recognition
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
Compensation & Benefits
35
Agile vs. Traditional HR Instruments
Retention has no place in agile, but engagement is key for a winning talent force
• In many HR cycles Compensation is seen as Retention element.
• Remember people usually leave managers not companies or compensation packages
• Realize long-term employment is a thing of the past
• Avoid Retention programs
• Focus on inspiring and engaging people
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
Compensation & Benefits
36
Agile vs. Traditional HR Instruments
Performance management is the art of setting meaningful goals, that sparks the imagination and drive of people
• Set and visualize meaningful and shared goals
• Empower and trust people to follow through
• Invest in great leaders and ensure a strong leadership pipeline
• Move goal setting and review from an annual to an iterative process
• Decouple financial aspects from goal setting and achievement
• Facilitate continuous review and feedback to drive comparative success
• Create momentum
• Acknowledge and celebrate success
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
Performance Management
37
Agile vs. Traditional HR Instruments
The employee cycle in Lean | Agile People Ops focuses on interacting with current, former, and potential talents
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
interactshare
engageempower
inspireselect
acknowledge grow
care, communicate, connectPotential & Former Talents Current Talents
38
© 2015 Just Leading Solutions LLC. All Rights Reserved
Agile HR Journey
May-19-2015 39
Agile HR Journey
© 2015 Just Leading Solutions LLC. All Rights Reserved
Potential issues are not yet apparent
and HR proceeds as usual
Discrepancies between agile and
corporate HR occur but are dealt with
according to regulations
Transitional instruments allow
to bridge agile teams requests with
corporate HR demands
HR tools are being reinvented to fit the
essentials and culture of successful
lean | agile teams and units
HR organization is redesigned
according tolean | agile values,
principles and practices
1
2
3
4
5
Agile is an individual effort with sporadic
and inconsistent stand-alone solutions and limited interaction
and collaboration.
Agile is applied by multiple teams. They start to display agile
habits and define first standards. Knowledge
sharing occurs gradually.
Agile practices and lean portfolio
management are applied by numerous units. They show agile behavior and deliver
consistent results under emerging agile
governance.
Agile maturity level is elevated and scaling
efforts across multiple units and locations are
successful. Value creation is consistent
and visible throughout the whole
organization.
Lean | agile values & principles are at the
core of the corporate DNA, shaping the
culture, behavior and mindset of the whole
organization. And corporate settings, development and
activities are realigned across all business and
service units.
The need for a new take on HR is closely linked to the Agile Transformation Journey
May-19-2015 40
Agile HR Journey
Agile HR
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
Agile HR Organization
Agile HR Solutions
Agile HR is about providing winning HR solutionsAgile HR is about providing winning HR solutions as well as building a responsive HR organization
41
Agile HR Journey
Agile People Ops is a key in bringing Agile to an Enterprise level. Yet the decision cannot be taken lightly
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved 43
Agile HR Journey
Agile People Ops is a key in bringing Agile to an Enterprise level. Yet the decision cannot be taken lightly
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
The journey towards Agile HR is
– oblique –
44
Agile HR Journey
Agile People Ops is a key in bringing Agile to an Enterprise level. Yet the decision cannot be taken lightly
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
The journey towards Agile HR is
– evolving –
45
Agile HR Journey
Agile People Ops is a key in bringing Agile to an Enterprise level. Yet the decision cannot be taken lightly
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
The journey towards Agile HR is
– challenging –
46
Agile HR Journey
Let’s hear what Madison Square Garden in New York has in common with the challenges of the Agile HR journey
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved 47
Agile HR Journey
The 2012-2015 Transformation of Madison Square Garden, New York, is impressive
Key parameters
• $ 1 billion investment
• 24/7
• 3 years construction time
• Ø 1.600 subcontractors per day
• 2.200 people daily on peak
Two key features
• Dynamic scoreboard (18 individual high-definition LED displays which are curved to mirror the circular design of The Garden; 4 main video displays measure 15.7 feet tall by 28 feet wide etc.)
• Two suspension bridges (233 feet long and 22 feet wide, weighing more than 325 tons each).
Source: http://www.us.jll.com/united-states/en-us/case-studies/399/jll-ny-pds-madison-square-garden/
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved 48
Agile HR Journey
Changing to Agile HR is like transforming MSG while it is hosting full house events
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved 49
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
Game Plan
50
Game Plan
Your game plan for creating a new HR toolbox for agile enterprises
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved
• Get your HR team on board to work on a common understanding and a shared vision
• Form and empower interdisciplinary agile working groups
• Do what agile does best: Create amazing solutions in an iterative process
• Don’t be afraid to build bridges if need be!
• Achieve tangible results to build trust and reshape culture and mindset of your people, teams, and organization
• Continuously improve and innovate as you grow
• Communicate, communicate, communicate!
51
Game Plan
It all starts with your next dialogue with your People’s Person!
May-19-2015© 2015 Just Leading Solutions LLC. All Rights Reserved 52
“HR is at a crossroad and those brave enough to embrace lean | agile will be your secret weapon of enterprise agility - let's help them be your warrior!”
Fabiola Eyholzer, Just Leading Solutions
Thank you!
Just Leading Solutions
275 Madison Avenue14th Floor
New York, NY 10016
© 2015 Just Leading Solutions LLC. All Rights Reserved
Fabiola EyholzerCEO
[email protected]+1 908 340 8091
@FabiolaEyholzer
May-19-2015 54