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By SANTI [email protected]
Nuestra Estrategiacontundente para mejorar sus resultados
RATM Picturesby Carlos Rosillo
a. WHAT WE DO
b. La Base de Todo
c. La Clave Humana
d. La Relación E2C2
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a. What we do-Personalizar los servicios a las necesidades de cada cliente.
-Desarrollar estrategias de CRM, Marketing, Ventas, Social Media, Revenue Management & e.Distribution
-Maximizar sus resultados.
-Conseguir involucrar a los equipos humanos.
-Adecuar nuestros procesos a los cambios del mercado.
-Innovar de forma continua, y transmitir el conocimiento al cliente.
-Garantizar el éxito de cada proyecto al 100%.
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b. La Base de Todo
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PropertySTRATEGY
PropertyBASED
OutsourcingBASED
Big Business
Chain Business
Small Business
Medium Business
IndependentProfessionals
b. La Base de Todo
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c. La Clave Humana
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c. La Clave Humana
CLEAR: GOAL DEFINITION!!!
APTITUDES = WELL PAID
FUNCTIONS EXACTLY DELIMITED
TOOLS AVAILABILITY & IT’S BUDGET
CMS CRM CRS PMS BI
GUEST CENTRIC
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d. La Relación E2C
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STAFF = CLIENTS
d. La Relación E2C
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What do clients want?What do clients need?What do they talk about?What do we talk about, with clients & potential clients?What they expect from us?
How can we use this information?LISTENING TO THEM, TRAINING THEM (Allways), Motivating, WELL Paying and doing pro-active Team-Building actions.
STAFF = CLIENTS
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• BE PRO-ACTIVE AGAINST RM TEAM• BE PRO-FESIONAL, SELECT PRO-FESIONALS AND RE-TAIN THEM• RE-DEFINE YOUR HR STRATEGY• BE-LIEVE IN FUTURE OF MKT
The message
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