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Agenda
About CLS Communication
A comprehensive range of services
Your order at CLS
Your key benefits
3| CLS Company presentation for slideshare | 19.06.2015
CLS Communication at a glance
A global market leader in language solutions Comprehensive provider of corporate language services for all major
industries Strong global presence with 600 specialised in-house employees International network of over 5,000 qualified and certified external language
specialists Extensive portfolio of around 1,800 clients – from big global names to
SMEs ISO 9001:2008 and EN15038:2006 quality certification
CLS Communication is a leading global provider of
technology-enabled B2B language solutions
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Industry-leading services for international clients thanks to global footprint
-11 -10 -9 -8 -7 -6 -5 -4 -3 -2 -1 0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +10 +11 +12
UTC -12:00…-07:00 UTC -06:00…-01:00 UTC ±00:00…05:45 UTC +06:00…+11:30 UTC +12:00…+14:00
5,000 external language and technical specialists
600 internal staff including 300 linguists
19 locations globally
Singapore
Hong Kong
Shanghai
Beijing
Paris
Copenhagen
LondonMonctonMontrealOttawa
Quebec
New York
TorontoMadrid
Basel / Lausanne / Zurich
Berlin / Frankfurt /
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Three key verticals and complementary service offerings
CLS Communication: a top-ten language solutions provider with a global focus on three key verticals
Engineering & ManufacturingBanking & Finance Life Science
Joining forces with Lionbridge will open up complementary service offerings for CLS clients, including:
Digital marketing services Technical authoring Engineering design Content creation, validation & testing
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Legal Fin. Communication / Reporting
Sales and Marketing
Technical Documentation
Corporate Communications
At home in your industry, experts in your area
Selected areas of expertise in your industry Selected text types in the 3 key verticals
Banking & Finance: Investment, performance, fund and
market reports Legal documents for mutual funds Legal documents for structured
products
Life Science: Summary of Product Characteristics
(SmPC) Patient Information Leaflet (PIL) Labelling
Engineering & Manufacturing Technical manuals Safety approval certificates Instructions for use Product catalogues
Human Resources
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CLS is committed to maintaining an effective, active quality management system
(QMS) according to ISO 9001 and EN 15038.
Top quality management systems High service quality Strong customer focus Continuous improvement
European standard for translation services Professional competence Ongoing quality assurance Traceability
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Committed to quality
ISO 9001:2008
EN 15038:2006
Quality policy
Planning &realisation
Controlling &corrective actions
Continuousimprovement
Managementreview QMS
ISO 9001:2008EN 15038:2006
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Comprehensive language services offering
Confidentiality /data security and integrity
Deep vertical expertise
Superior and consistent quality Global reach
Business process outsourcing
TRANSLATEWRITE EDIT
Add-ons & other services
Technology services
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Your order at CLS
Auftrags-eingang
Textanalyse Übersetzung Auslieferung Feedback
Format
Confidentiality
Express
Translation memory
Invoicing
Project management | workflow management
Internal translator
or
External partner
Translation memory
Terminology
Style guidelines
Linguistic as well as service quality
Remedial action to be taken in the event of negative feedback
Service
Source and target language(s)
Desired delivery date
Delivery via secure data transfer (https)
To client address on file
Order receipt
Text analysis
Translation Delivery Feedback
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Online ordering (customer portal)
Fully automated and flexible client communication
Usability-tested solution for placing and tracking client orders and quote requests
User-defined order settings
Orders and quotes in one place
Complete confidentiality: secure upload/download
Search and sort functions
Clients can manageuser account andbilling information online
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You gain direct access to our efficient and professional teams of language experts.
All your communication and language requirements are taken care of by a single provider.
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All your sensitive data are fully protected and your confidentiality is assured.
You receive accurate, precise texts tailored to your target audience.1
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Take advantage of the latest technology to optimise resources and benefit from high levels of efficiency.
5
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No matter how tight your deadline, we will meet it.2
Working with CLS: how you benefit
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