Aarnet Acu Briefing 040711

AARNet Copyright 2011

Network Operations

AARNet ACU briefing

James Sankar AARNet

4 July 2011


What we’ll cover

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•  AARNet – Our core and value add services •  What’s happening out there?

•  Example use cases in R&E •  Questions back to ACU


AARNet – Provider of the “roads”

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AARNet/ACU IT Svcs – Supporter of e2e services

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AARNet NVCS Goal: Bringing communica7ons together


The 2011 NVCS Architecture support to conferencing services

•  Codian 4220 Standard Definition MCU

•  Codian ISDN-GW (ISDN to IP)

•  Codian 4510 High Definition MCU

•  Polycom RMX4000 High Definition MCU (upgrading to 60 HD ports)

•  Polycom RMX1500 High Definition MCU (5 HD ports) for firmware tests and new service tests)

•  Tandberg Record/Streaming (TCS/IPVCR)

•  Polycom Record/Streaming (VMC/RSS)


AARNet – Player in the comms space

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NVCS – dedicated support

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ACU IT Services – fleet mgr to end users

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ACU IT Services – Customer views/expectations?

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What we’ll cover

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•  AARNet – Our core and value add services •  What’s happening out there? •  Example use cases in R&E •  Questions back to ACU


What is happening out there? •  Network matters

–  AARNet National/Intl capacity – QoS, video ready, SIP/H.323, IPv4/v6 ready, capacity/high speed –  E2e Reach issue - Firewalls/NAT/QoS/throttling b/w on campus, access from home broadband/NBN and impact? –  Polycom led Open Video Collaborations Consortium (TelCo service provider standards and interconnect).

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Support to Higher Ed/Research – Backup/overflow MCU

Support to large national/international events

Support to Schools – Primary MCU for lessons

Support to specific Higher Ed – Outsource MCU as Primary


What is happening out there? •  Enterprise matters

–  Services Investment from PBX > VoIP > Unified Communications and TelePresence –  In Room Investment in lecture capture, collaboration rooms, ISDN/H.323/Access

Grid/TelePresence rooms –  Organisational change – merging of telephony and audio video services into IT

Departments –  Myriad of personal desktop clients – Good open ones = $ (EVO, AARNet Anywhere,

etc), hard to control –  Microsoft acquisition of Skype = uncertainty on investment decisions –  Mobile device demand = complexity to support, impact on wifi network, impact on

shared resources ($) –  Federated Directory Services (find me, connect to me) becoming an issue with

growth –  Expect new mediums (video + virtual + learning mgt systems)

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iMatte Sightdeck – Immersive Collaboration

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Local on-‐site speaker Remote speaker


iMatte Sightdeck – Under the hood!

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Unified Communications Exchange

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Ins7tu7on A Ins7tu7on B AARNet UCX

Enterprise UC

Enterprise UC

MCU

B2B video without MCU to those you know – our 1st service offering


Unified Communications Exchange

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Ins7tu7on A Ins7tu7on B AARNet UCX

Enterprise UC

Enterprise UC

Service Broker

R&E white pages + presence, click to call..

Find me, connect to me via secure dynamic white pages directory (futures)


What is happening out there? •  Network matters

–  AARNet National/Intl capacity – QoS, video ready, SIP/H.323, IPv4/v6 ready, capacity/high speed –  E2e Reach issue - Firewalls/NAT/QoS/throttling b/w on campus, access from home broadband/NBN and impact? –  Polycom led Open Video Collaborations Consortium (TelCo service provider standards and interconnect).

•  Enterprise matters –  Services Investment from PBX > VoIP > Unified Communications and TelePresence –  In Room Investment in lecture capture, collaboration rooms, ISDN/H.323/Access Grid/TelePresence rooms –  Organisational change – merging of telephony and audio video services into IT Departments –  Myriad of personal desktop clients – Good open ones = $ (EVO, AARNet Anywhere, etc), hard to control –  Microsoft acquisition of Skype = uncertainty on investment decisions –  Mobile device demand = complexity to support, impact on wifi network, impact on shared resources ($) –  Federated Directory Services (find me, connect to me) becoming an issue with growth –  Expect new mediums (video + virtual + learning mgt systems)

•  Market Development matters –  Cloud computing hype cycle – options to lower CAPEX but loss of control? Security? Privacy? –  Outsourcing of services options – communication services need local well connected “clouds”

•  R&E communication services matters –  Get your network ready – capacity, support, QoS, IPv6 –  Video is not yet plug and go, choose open standard products, be wary of SIP “flavour support”, –  Complexity and expectations increasing (TelePresence, Unified Comms, Mobile devices, Directory Services, fleet

management, 24x7 support) –  Vendors focus on enterprise & gateways (easy end devices = costly backend capacity upgrades) –  AARNet focus as interoperability service broker, do use our services they are free! Our Aim to leverage your investment for

national/international collaboration 18


What we’ll cover

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•  AARNet – Our core and value add services •  What’s happening out there?



Ozeconferences

20 Opportunity to invite guest speakers, stress test the video plaLorm, iden7fy video issues at customer sites


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On site event support

WA


Remote event support

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Site pre-‐tests, connec7on support, layout support, recording, streaming


Remote speaker par7cipa7on @ conferences via video

Connects into our conferencing bridge, codec offers high quality across low bandwidth connec7ons


Worldwide collaborations

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Video conferencing to Antarctica

JAXA space probe event, jointly with Japan's JAXA space agency.

Discover China event with a kindergarden in Hong Kong and Abbotsleigh


Science through QUESTACON and NASA

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Visualisation and Collaboration - Intl Research

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Making Video real in 3D - GeoDome

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Supporting our Tech community Annual workshops and conferences Megaconference over IPv6 Customers who participated on the AARNet network include Monash University (Australian and Malaysian campuses), the Commonwealth Scientific and Industrial Research Organisation (CSIRO) and the Australian National University (ANU). Other participating countries include New Zealand (REANNZ), Japan (WIDE), Slovenia (ARNES) and Pakistan (PERN).

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What we’ll cover

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•  AARNet – Our core and value add services •  The market view



Back to you! – Solutions require requirements/vision •  Vision: Build buildings or online service platforms? Both? •  Vision: Local, National, Global service delivery? •  Multi-campus Multi state – opportunities and challenges? •  Available Budget ($, manpower, skills, time, support, training?) •  Desired ease of use, ease of support? •  Desired scalability (servicing whom to do what) •  Suggestions

–  Focus on strategic business goals and tech capability –  Determine your expectations from stakeholder involvement – Agile PM? –  Exploit the market (AARNet/Vendors) –  Innovate where you have strength, outsource where sensible –  Tie any technology projects to customer use case needs and measurable ROI

(e.g. travel budget to video use) –  Focus beyond the change/build to ongoing service quality, total cost of lifecycle

ownership (ITIL)

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ACU communications ecosystem •  Users don’t typically care •  Take an interest in ITS •  Be part of the team •  Make a difference •  Realise ACU goals •  Embrace new tech •  Think outside the box •  Take the change •  Overcome the issues •  Your call

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Business

Aarnet Acu Briefing 040711