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Why should you care about digitalisation?
Hanne Kettunen, Spring of 2016
Here’s why
1. You are the one driving the change
2. It’s the key to success - and failure
3. It will help you, too
Why and what is digitalisation?
What is happening in business
What should you do?
But wait, why do I care?
50+projects
10+industries
8years
1000+the question “why?”
Hi, my name is Hanne!
Oulu
Helsinki
Berlin Wroclaw400people
120UX experts
10years
And this is Siili
First delta moment
Second delta moment
Other Deltas over time
Design
Information
Arch
itect
ure
Service Innovation
Technology
This is me and my crew.
1. You are the one driving the change
We move fast
We want experiences that we create
We want to share and rent
We want to have an impact
We are all unbelievably unique
These all will profoundly change not only B2C, but B2B, sales, ways of working, ways of living…everything.
We work for ourselves
Image © Barn images
Everything needs to be visual,
personalized, timely and constantly
improving to serve an impatient army
of (wannabe) unicorns.
And this army has all the power today.
One bad joke boarding a plane. Fired before she landed.
One blogpost (Emmi Nuorgam). Changed a corporation’s offering & marketing.
(Even before it’s sudden death) …and gave the blogger a ridiculous amount of
hate mail.
But please keep in mind..
digitalisation = SoMe
• We are living and experiencing the era of fourth industrial revolution, also called as digital revolution. It affects the business environment of all companies as significantly as the industrial revolutions once did.
• Digitalization of products and services accelerates crumbling of industry boundaries.
• The speed of change is almost unbelievable. As an outcome: sustainable competitive advantage does not exist anymore.
IT’S A DIGITAL REVOLUTION.
Data is in the core of all of these.
Production, maintainance
and R&D
Communication and interaction
Products Services
Experiences
Business models
2. It’s the key to success - and failure
“We are not gonna do this digital thing. Let’s wait and
see how it turns out.”
71$ —> 26$ in less than a decade.
Next up: Books Banks
Logistics
Finland = UK 5 years ago.
Death is a result of main organs failing.
Production Distribution PricingFailing to
optimize capacity and undo heavy
bottle necks.
Failing to skip unnecessary parts in
the value chain to reach your customer.
Failing to understand where real value is to the
customer.
What are survivors doing?
Guess how this house was built?
3. It will help you, too
Feeling desperate now? Don’t worry, you can do it.
Your team can do it.
First, you need to reach the right mindset.
Listen to your customer, repeatedly.
Understand what they say.
Find the value they need
Start creating experiences
Being creative / Creating
IDEA 0€
EXECUTION 1.000.000€
We believe in executionIdeas are great, but worthless without execution
…But this is where most value is born.
We do have a lot of great ideas…
Innovation curve
Project curve
Resources (Energy) spent
August November March AugustTime passed
The “project O.D.” stops innovation
Innovation should be a forward pushing force, not something to bottleneck everything else.
You need to break your monster into edible pieces.
Innovation processProcess from idea to a validated and projected outcome in 2-8 weeks, depending on the scope.
Either continuous or spot-on ideation with a pre-defined goal and involving cross-organisational teams.
IdeationFeasibility study, impact on products & services and sales, demand analysis etc. Validate ideas by prototyping with real users (internal /external).
ProcessingBusiness impacts and requirements processed, business concept designed and validated with all the relevant stakeholders.
Business conceptCreating functional prototypes from layouts and wireframes.
PrototypingValidate the prototype by testing live with real users to review requirements to both UX and product / service design.
User testingFinal productization: commercial, technical and legal feasibilities, product development roadmap and marketing planning.
Project roadmap
No GoReturn ideas back to
processing
Hi! I’m the guy that will take over everything that is routine.
Be human.
Tell stories.
Listen.Read between the lines.
One step at a time.De-learn.
Porkkalankatu 24 00180 Helsinki Finland
Tietotie 290460 Oulu Finland
Ohlauer Str. 43 10999 Berlin Germany
ul. Św. Antoniego 2/4 50-073 Wrocław Poland
www.siili.com