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Ma A guide by Chip

7 Keys to Engaging with Your Customers

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Page 1: 7 Keys to Engaging with Your Customers

Ma

A guide by Chip

Page 2: 7 Keys to Engaging with Your Customers

Engagement is simple, its showing people you care!Customers do business with people they like. Establishing a good relationship with your customers is one of the keys to engaging customers and developing a reputation for providing great service.

Page 3: 7 Keys to Engaging with Your Customers

Good relationships come from many types of actions and a little engagement is what separates good service from great service. Here are a few ideas to help engage, build rapport and loyalty with your customers.

Here are 7 keys to Engaging Customers, see if any of these will work for you?

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1. Make them feel WelcomeA lot of times a lasting impression can be made can by making the customer feel welcome

➔ Use Body LanguageSmile. Greet them warmly. Make eye contact

➔ Emotional ConnectionSympathize. Feel what they feel.

➔ Personal ConnectionRemember them. use their name.

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2. Make them Feel Important Customers want to feel you care, they matter and are important.

TipEven your tone of voice can convey a message. Are you saying: “How may I help you?” in a tone of voice that is really saying “Hurry up!” or “You are an unwelcome interruption.” .

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3. Make the effort to remember them.Remember their name. If they are a regular Customer remember personal details.Make notes if necessary.

TipRemember. If something sounds like common sense, people will ignore it. Highlight what is unexpected about your topic.

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4. Be a Problem Solver Always try to solve the customer’s problems on the first try.

Don’t pass it off or sidestep their request, if you can answer their question, get them what they want, or a part of what they want.

TipWhen you can solve the customer’s problem without any further hassle on their part, they will more likely do business with you again.

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5. Make them feel informed.Tell them your specials! Let customers know what this month’s deals are.

Also inform them when things go awry.Communication is key.

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6. Be Responsive. Delivering what your customers want in the shortest time possible makes a lasting impression on a customer.

Tip Even when you are busy. Tell the customer you’ll be right with them, and then thank them for waiting.

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7. Make Nice a Priority.Customers remember how you make them feel.

It doesn’t take any more time to be nice rather than nasty.

Even if the customer doesn’t return the gesture we have influenced the integration and engaged with them in a favorable manner.

TipBeing nice can build rapport with your customers. Say things like, “I’ll be happy to help you.” “Glad you stopped in!” “Good to see you.”

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Customer engagement is about the simple things, and sometimes the simple things are overlooked.

TipLittle things can make a lasting impression when it comes to engagement. Don’t miss these free opportunities to build engagement.

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Struggling with Customer engagement?

Page 13: 7 Keys to Engaging with Your Customers

Grab your FREE guide

8 Keys To A Customer Service Culture.

Source: trevinabroussard.com/

Page 14: 7 Keys to Engaging with Your Customers

About the AuthorTrevina Broussard is a Customer Service Consultant, Public Speaker and Coach.

Specializing in Customer Experience, Retention and Loyalty. Find more useful tips, tools, and techniques at

WWW.TREVINABROUSSARD.COM/