The Seven Habits ofHighly Effective Organisations

Erwin van der KooghPrincipal Consultant

evanderkooghGrowing software

The World is Changing

“You are not prepared!” - Illidan Stormrage

Source: Gallup (http://www.gallup.com/poll/165269/worldwide-employees-engaged-work.aspx)Icon made by Freepik

13% of employees engaged at work

“When the task required even rudimentary cognitive skills, increased pay led to

poorer performance.” - Dan Ariely

The cost of just the disengaged employees in the US alone is estimated to be $350 billion

Source: Gallup (http://www.gallup.com/businessjournal/247/high-cost-disengaged-employees.aspx)

- William Gibson

The future is already here. It is just not very evenly

distributed

7 Habits

People

1Trust People

Valve Software

Morning Star

2Tolerate Embrace Failure

I have not failed. I have just found 10,000

ways that won’t work

Thomas Edison

Image © https://www.flickr.com/photos/besz/

I've missed more than 9000 shots in my career. I've lost almost 300

games. 26 times, I've been trusted to take the game winning shot and missed. I've failed over and

over and over again in my life. And that is why I succeed.

Michael JordanBy Diegoestefano97 (Own work) [CC BY-SA 3.0]

Anyone who has never made a mistake has never tried

something new

Albert Einstein

The Organisation

3Be Brutally Honestwith yourself

VS.

VS.

4Allow Autonomy At All Levels

The tactical result of an engagement forms the base for new strategic decisions because

victory or defeat in a battle changes the situation to such a degree

that no human acumen is able to see beyond the first battle.

Helmuth Moltke the Elder

“A military doctrine where commanders give subordinate leaders a clearly defined goal instead of a detailed order.”

Auftragstaktik (Mission Command):

Alignment)&)Autonomy)

Alignment False dichotomy!

Do what I say!

Autonomy

Do whatever

Source: Stephan Bungay. Image © Hendrik Kniberg

X

Alignment)enables)Autonomy)

High Alignment

High Autonomy

Build a bridge!

Micromanaging organization

Indifferent culture

Entrepreneurial organization

Chaotic culture

Authoritative organization

Conformist culture

Innovative organization

Collaborative culture

We need to cross the river

Figure out how!We need to

cross the river

Low Alignment

Low Autonomy

Hope someone is working on the river problem…

Source: Stephan Bungay. Image © Hendrik Kniberg

Jan Wallander - Former CEO of Svenska Handelsbanken

“The branch is the bank”

5Think Big, Stay Small

W.L. Gore & Associates

What you do

6Simplify All the Things

Consumers Professionals

Desktop iMac Power Mac

Laptop iBook PowerBook

7Relentless Customer Focus

Audience Participation

Q: What are typical customers of Facebook?

A: Advertisers

Q: What does that make us?

A: The Product

Now what?

Image © John Shepherd https://www.flickr.com/photos/johnrobertshepherd

“The only lasting competitive advantage left in the 21st century is adaptability.”

“Management by objectives is an outdated technology”